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“Simply Wonderful”

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Queen Victoria Hotel & Manor House
Ranked #14 of 109 Hotels in Cape Town Central
Certificate of Excellence
London, United Kingdom
Level 5 Contributor
66 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Simply Wonderful”
Reviewed 9 June 2014

This was a last minute change of hotel, and we were delighted with everything we found. Lovely large room, spotlessly clean, friendly welcome from all staff, great products and food beautifully prepared.
With only a few minutes walk to the Waterfront, this was ideally situated in a courtyard area, thereby ensuring we were close to the action, but not on top of it. A small boutique hotel with a very obvious attention to detail. We plan to visit again. Thanks to everyone of course, but special mention to Ayada and Carol.
I don’t know how the hotel could be better than it already is. Delightful.

  • Stayed April 2014, travelled as a couple
    • Value
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Helpful?
2 Thank blarneybounce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike_Vroom, General Manager at Queen Victoria Hotel & Manor House, responded to this review, 11 June 2014
Good day blarneybounce,

Thank you for taking the time to write such a lovely review on your recent stay with us. I am glad that we were able to make your stay a memorable one. Thank you for your complimentary feedback on our staff, Carol and Ayanda send their regards.

We hope to welcome you back again soon to spend some more time with us, so on your next visit please do let reservations@newmarkhotels.com know as we would love to make you feel even more at home with us.

Kind regards,

Mike Vroom
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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687 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (160)
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English first
Del Mar, California
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 June 2014

My husband and I had a beautiful stay at this intimate hotel adjacent to the waterfront. The room and bathroom were spacious and well appointed. The service was exceptional..... personalized, professional and friendly with nothing too much trouble to arrange..private car, restaurant suggestions, transport etc. The biggest surprise was the quality of the food in the restaurant. We don't have expectations for good food at hotel restaurants, but the chef here takes meticulous care in preparing exquisitely flavored and visually beautiful food. We really didn't feel like dining anywhere else. It added variety to be able to have breakfast at the Victoria and Albert Hotel on the water, and the charming Dockside boutique hotel next door, but inevitably we were happy to stay put at the Queen Vic and enjoy the familiarity of the staff, along with the stunning creations from the kitchen. Definitely to be recommended and we hope to return to Capetown and the Queen Victoria sometime soon.
Jane and Steve Fletcher, Del Mar, California

  • Stayed May 2014, travelled as a couple
    • Value
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Helpful?
2 Thank onelampperbure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike_Vroom, General Manager at Queen Victoria Hotel & Manor House, responded to this review, 11 June 2014
Good day Mr/s Fletcher,

Thank your for your great review and complimentary feedback from your recent stay with us. Myself and my team are humbled by your kind words. It was our pleasure to look after you and make your stay in Cape Town a memorable one. Chef Sam has done some amazing work in the kitchen and I am glad you enjoyed it.

I hope to welcome you back again soon to spend some more time with us, so on your next visit please do let reservations@newmarkhotels.com know as we would love to make you feel even more at home with us.

Kind regards,

Mike Vroom
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level 6 Contributor
100 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 3 June 2014

This hotel was a 4th choice as we were late booking and it certainly wasn't a poor choice. The rooms were comfortable, well decorated and very clean. The staff and service wasn't perfect but certainly wasn't poor, just a bit slow at times. The food in the restaurant was fantastic and some of the best room service food I have ever tasted! The breakfasts were even better with a great selection of fresh fruits, pastries and full English. The location is ideal, right next to the Waterfront but just far enough away so you don't hear the crowds late in the evening. The one thing that left a sour taste in my mouth was the fact I left an important item in the room which they said they couldn't find a day or so later.

  • Stayed April 2014, travelled as a couple
    • Value
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Helpful?
Thank JT S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike_Vroom, General Manager at Queen Victoria Hotel & Manor House, responded to this review, 11 June 2014
Good day JT S,

Thank you for your feedback regarding your recent stay with us. I am glad to read that our team of chefs were able to tantalize your tastebuds. I appreciate your feedback regarding the service as this certainly assists us in our quest to always improve ourselves.

Kind regards,

Mike Vroom
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maryland
Level 3 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 June 2014

The Queen Victoria Hotel was the first stop on our honeymoon to South Africa. We loved the location! Situated in the VA Waterfront, it was removed enough that it felt like you were far away from the hustle of Cape Town. The breakfast in the morning was delicious and plentiful. The continental breakfast and the option to order hot breakfast was the perfect way to start off each morning. The rooms are beautiful and all of the hotel staff that we interacted with were all very nice and helpful. Queen Victoria was in an ideal location for us and allowed us to see all of the wonderful sights that Cape Town has to offer!

  • Stayed May 2014, travelled as a couple
    • Value
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Helpful?
1 Thank pacexcel10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike_Vroom, General Manager at Queen Victoria Hotel & Manor House, responded to this review, 11 June 2014
Good day pacexcel10,

Thank you for your kind review. I am glad to hear that we were able to make the start of your honeymoon a memorable one and that you got to experience all that our lovely city has to offer.

We hope to welcome you back again soon to spend some more time with us, so on your next visit please do let reservations@newmarkhotels.com know as we would love to make you feel even more at home with us.

Kind regards,

Mike Vroom
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 June 2014

The staff were absolutely fantastic and made my stay easy and stressfree. They allowed me to keep a car parked in their car park inbetween my stays (stay was slpit), they arranged my dry cleaning whilst I was away and basically nothing was too much trouble for them. The rooms I stayed in were lovely, a decent size, elegant interior and well presented. The location was fantastic for the V&A waterfont and is literally a 2 minute walk. Breakfast was delicious and hada good selection including chocloate bunnies on Easter Sunday. I would return without hesitation. My only comment would be regarding the shower door, which everytime i showered I managed to turn the bathroom into a wetroom. Other than that my stay was exceptional.

Room Tip: If you are a smoker they can give you a room with a little balcony which was handy.
See more room tips
  • Stayed April 2014, travelled solo
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Review collected in partnership with this hotel

Helpful?
1 Thank pinktreaclemeow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike_Vroom, General Manager at Queen Victoria Hotel & Manor House, responded to this review, 11 June 2014
Good day pinktreaclemeow,

Thank you for your lovely review. I am glad to hear that you enjoyed your stay with us on both occasions, and were able to experience all the Queen Victoria has to offer. Thank you for your feedback regarding the shower, this has been rectified.

I hope to welcome you back again soon to spend some more time with us, so on your next visit please do let reservations@newmarkhotels.com know as we would love to make you feel even more at home with us.

Kind regards,
Mike Vroom
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
47 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 30 May 2014

Enjoyed a five night stay at the Queen Victoria and we were blown away by the comfort, the friendliness of the staff and the quality of the food at its restaurant. Everything was top notch with very comfortable beds, huge and spotlessly clean bathroom (room 1305 - rocks) and a wonderful location right across the street from the waterfront. We were particularly impressed with the inventiveness of the food served at their restaurant. Someone in the kitchen clearly knows how to blend tastes and textures. We loved our time there and will be recommending it to anyone who plans to visit Cape Town.

Room Tip: We loved room 1305 - huge bathroom - very comfortable and quiet with a view of Table Mountain (when...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank Amy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike_Vroom, General Manager at Queen Victoria Hotel & Manor House, responded to this review, 31 May 2014
Good day amyoscar,

My team and I are pleased to hear you enjoyed your stay with us and are all overjoyed at your incredible review of our property. I am also glad to read that you enjoyed the inventiveness of the food that our team puts together.

I hope to welcome you back again soon to spend some more time with us and on your next visit so please do let reservations@newmarkhotels.com know as we would love to make you feel even more at home with us.

Kind regards,
Mike Vroom
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bassoues, France
Level 6 Contributor
177 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 25 May 2014

Our first dat in South Africa, we arrived before proper check in time and they were very kind and had upgraded us to a suite which was superb. Very comfortable bed, lovely bathroom, it was quiet and comfortable. The restaurant served us with a delicious lunch and we set off to see the sites of Cape Town. Apart from getting stuck in the wheel, which was a very amusing experience, we saw a lot of the harbour area, after sound advice from the hotel. That evening we were guided to a lovely restaurant again advised by the very helpful hotel staff. We had a very comfortable and well looked after stay and I would not hesitate to recommend this hotel and its staff to anyone. Thank you for looking after us so well.

  • Stayed May 2014, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gale L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike_Vroom, General Manager at Queen Victoria Hotel & Manor House, responded to this review, 26 May 2014
Good day Gale L,

Thank you for your wonderful feedback on the Queen Victoria Hotel and its staff. We are very pleased to hear that your enjoyed the wonderful cuisine we have to offer.

I hope to welcome you back again very soon to spend some more time with us and on your next visit so please do let reservations@newmarkhotels.com know as we would love to make you feel even more at home with us.

Best regards,
Mike Vroom
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Queen Victoria Hotel & Manor House

Property: Queen Victoria Hotel & Manor House
Address: Portswood Close, Portswood Ridge | V&A Waterfront, Cape Town Central 8001, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Cape Town Central
#7 Business Hotel in Cape Town Central
#11 Romantic Hotel in Cape Town Central
#14 Luxury Hotel in Cape Town Central
#34 Family Hotel in Cape Town Central
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Queen Victoria Hotel & Manor House 5*
Number of rooms: 35
Official Description (provided by the hotel):
Queen Victoria Hotel & Manor House is a luxuriously appointed, deluxe boutique hotel in the Portswood Ridge Precinct in the Victoria & Alfred Waterfront, Cape Town. The hotel not only encapsulates the luxurious style and attention to detail that defines small, luxury retreats around the world but also enjoys a unique location. The hotel has 35 luxurious rooms and suites, including a presidential suite with a generous terrace for al fresco entertaining. From the food and beverage offering at Dash, the hotel’s restaurant and cocktail bar, to the interior aesthetics, the Queen Victoria Hotel embodies exquisite international flair that is fused with local flavour. The Manor House is adjacent to the Queen Victoria Hotel - and is a butler-serviced 4 suite boutique hotel. ... more   less 
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Also Known As:
Queen Victoria Hotel & Manor House Cape Town, South Africa

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