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“Lack of communication”

Bugz Family Playpark
Certificate of Excellence
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Attraction details
Owner description: Bugz Family PlayPark is the largest playpark in the Western Cape! WOW! We have a world of activities for kids who love climbing, jumping, running, exploring, thinking and engaging with a range of zones we've worked very hard to build. You see everything we've built has a purpose - to help bright buttons grow through play. Our massive outdoor playground will challenge little minds, work little muscles and burn off some of that endless energy the right way. Our magnificent indoor area is for kids aged 2-10 and filled with obstacles, challenges and imagination-expanding FUN! We say no to keeping kids bored indoors all day and yes to learning through play, it's The Bugz Way.
Cape Town, Western Cape, South Africa
1 review
“Lack of communication”
Reviewed 15 November 2013

The problems that I experienced were :
- a power failure occured on the day that I was there and none of us were informed about anything. I had to eventually ask the staff what was happening.
- There is no control where queing and lines are concerned as some of the older kids just burst into the front of the lines to go on the rides again.

Other than that my daughter enjoyed the indoor area. Maybe there should be better seating arrangements around this area.

We enjoyed the day and kids were exhausted!

Visited October 2013
Review collected in partnership with this attraction

Helpful?
Thank Jsteenkamp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BugzPlay, Public Relations Manager at Bugz Family Playpark, responded to this review, 17 November 2013
Thank you for your honest review and for highlighting what frustrated you during your visit. We will aim to improve on the areas that you have suggested and we will also improve on our level of communication during power failures. We recently experienced a failure in our back up plan which is our generator and you are very right that we ran around like a group of headless chickens. We froze and did not communicate. We are so sorry. We hope that your next experience will be a better one. Kindest regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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169 reviews from our community

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Date | Rating
  • English first
  • Portuguese first
  • Russian first
  • Any
English first
Cape Town, Western Cape, South Africa
1 review
“Fun for kids older than 2yrs”
Reviewed 15 November 2013

Outdoor Fun for kids older than 2yrs excellent otherwise activities for younger patrons outdoors who are quite active not average. Indoor activities for kids younger than 2 excellent. Great place for kids to socialize and adults are able to enjoy each others company

Visited November 2013
Review collected in partnership with this attraction

Helpful?
Thank Karin J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cape Town, Western Cape, South Africa
Level Contributor
2 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
“I would never have thought”
Reviewed 15 November 2013

Bugz really is the best family friendly playpark ever. With well trained staff who clearly love what they're doing and excellent food to keep little tummies happy.
My niggly 3 year old was comfortably escorted on his first horse ride thanks to the patient gentlemen who assisted and assured both mom and toddler that he would be ok.
With the kids kept busy at the park, hubby and myself sneaked a few moments to relax in the bear garden and returned refreshed to children who were in their element.

I would and have recommended Bugz to all and sundry.

We will certainly be back next year to celebrate my nieces 2nd birthday.

Visited March 2013
Review collected in partnership with this attraction

Helpful?
Thank BiancaJW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BugzPlay, Public Relations Manager at Bugz Family Playpark, responded to this review, 17 November 2013
Hi Bianca. Many thanks for your kind review. We strive to provide a good experience and we are greatful that you have enjoyed your visit. We love your photo's ! Hope to see you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape town
1 review
“Kids Haven :)”
Reviewed 15 November 2013

My kids just love Bugz Family Playpark. They always have a ball when we go there. I always recommend Bugz to my friends and colleagues for kiddies parties or just for an outing.

Visited December 2012
Review collected in partnership with this attraction

Helpful?
Thank Megan V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BugzPlay, Public Relations Manager at Bugz Family Playpark, responded to this review, 17 November 2013
Hi Megan. Thank you for recommending us to your colleagues and friends. This is the best type of advertising that we can wish for. Warm Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town
Level Contributor
3 reviews
“2nd Birthday Party”
Reviewed 15 November 2013

We had our son's 2nd birthday party and it's absolutely fantastic. There was so much activity for the kids, no excuses of boredom. The assistant was extremely friendly, accomodating and helpful. The grandparents were comfortable. Because everything is close by we didn't have to look for the children and it allowed us to mingle with our guests and not have to run around after the kids all the time.
We thereafter took our son again for the day, the weather was pleasant and we were able to explore outside and he played himself tired.

Visited August 2013
Review collected in partnership with this attraction

Helpful?
Thank Carmen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BugzPlay, Public Relations Manager at Bugz Family Playpark, responded to this review, 17 November 2013
Hi Carmen. Thank you so much for hosting your son's party at Bugz. We are very pleased that you found it to be an enjoyable experience. We hope that you will find Bugz a special spot for you and your son as he is growing up. Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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