I was quite frankly shocked at the despicable service I received at this establishment. Three of us went there and waited one and a half hours for our food only for my duck to be served cold and the sushi to have been hastily made at the very last minute (we saw this ourselves - they only started to make the sushi at the sushi conveyor belt after we started to complain) to complement the stone-cold duck (the waitress agreed that the duck was ice cold).
When we asked for some consideration given our inconvenience the best the manager could offer was a round of shots and he could not even take the time to come to speak to us. When I went to speak to him, admittedly angry by this point, he did not apologise nor make any attempt to remedy the situation.
Instead he chose to remain behind the sushi counter and allow the other patrons to defend him rather than taking the time to address a legitimately upset customer. Whilst I probably went over the top in my frustration with the situation I nonetheless feel that the service was absolutely shocking. It is not the fact that there was a problem but the fact that there was no meaningful attempt to address the problem.
We ended up going to Pancho's down the road who managed to serve us our food within 20 minutes of us ordering it and whose service was impeccable.
One and half hour's for sushi and some cold duck? I strongly recommend that you avoid this establishment.
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