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“Mixed feelings - remember this is a budget hotel” 3 of 5 bubbles
Review of SunSquare Cape Town Gardens

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SunSquare Cape Town Gardens
Ranked #40 of 106 Hotels in Cape Town Central
Certificate of Excellence
JHB
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Mixed feelings - remember this is a budget hotel”
3 of 5 bubbles Reviewed 29 December 2011

We have mixed feelings about the garden Court De Waal. The service is excellent, but the hotel is generally very dated and is truly a 'budget' hotel. That's not to say that the Garden Court is a bad hotel, its a basic hotel! If you are accustomed to more I suggest spending the extra money at staying at the Cullinan, though for a short business trip the hotel is quite satisfactory.

The good:
1. Richard Keet is a superb manager. He is willing to going the proverbial extra mile to satisfy his guests. He is friendly and understanding. I cannot compliment him enough.
2. We spent the last 2 nights of our stay in what seemed to be a newly renovated room. This room was far superior to the standard room that we had previously had. The room was well sized, had a nice view of the city, was modern and clean. Well done to Richard Keet for trying his best to satisfy our (picky) wants and transferring us to this room. The hotel would be far better if every room was as modern as this.
3. The staff were generally very helpful.

The very average:
1. The room we had initially was very outdated - the air conditioner was loud and the plumbing was louder. I realize that the Garden Court is a budget hotel - but this does not mean that the rooms need to be so dated and noisy. We have stayed at the Garden Court in Umhlanga, which has lovely brand-new rooms despite its budget status.
2. The pool area is nice to sit at (there are well maintained garden and comfortable chairs. However, there were no waiters around to take orders at the pool area despite the pool being quite busy that day. This is a big oversight even for a basic hotel.
3. The breakfast was very basic - even when compared to other similar hotels such as the Garden Court Umhlanga

  • Stayed December 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank NooneyG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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394 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (74)
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weymouth dorset
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 20 December 2011

after being on a msc cruise and waiting three hours on my luggage as the crane broke down before getting of the ship,this hotel was very welcoming clean and the breakfast was to die for

  • Stayed December 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Marion C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Port Elizabeth
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 26 October 2011

I would like to express my sincere gratitude to the Staff & Management at the De Waal Garden Court Hotel for the outstanding excellent service we received from Them.
The service that we Received from The De Waal Garden court was top rated right from the Start of our enquiry for accommodation for The EP Karate group as we attendended the South African Children’s Karate Competition in Cape Town.

Person I especially need to mention is Natalie Daly who assisted with our reservations was totally outstanding and she have got valued patience as we all know with group bookings it can be daunting with constant changes. Up to our arrival Natalie always had a friendly personality on the phone and always willing to assist us with any enquiry and changes and she made sure that she booked us how we planned to put the groups together. A very Big THANK YOU AND THUMBS UP!!!! For the outstanding excellent service that you provided in ensuring from check-in to departure was smooth and ensuring that our karate group did not have any hiccups with the accommodation.

I must also say that when we arrived at the Garden Court De Waal the staff was extremely helpful and yet so friendly and very professional from the front desk and the Concierge they just made the groups check-in so easy with no actual hassle. I must mention also that they were so flexible with one of our parents that came in early as she and her son Travelled by bus overnight and she arrived early in Cape Town and she went to the hotel before check-in time but they checked her in so that she could freshen up and relax. This is the type of service that is very rare and hard to Find!!! Patricia, Freddie and all the Front office staff A very BIG THANK! For your great personalities, friendliness and your smile keep it up!

I also want to express my gratitude to the rest of the hotel staff the dining room staff the kitchen staff you made our stay a memorable one as the food was outstanding and not to mention the good quality scrumptious breakfast that our Karate Group thoroughly enjoyed. We were laughing so that the kids could not wait in the morning the Have their ‘5 – Course’ breakfast as there was so much variety to choose from. A big THANK YOU!

Our parents from the Karate Group so thoroughly enjoyed the hospitality and friendliness from the Hotel staff and the comfortable accommodation that some of them even extended their stay at the De Waal Garden court.

In closure I just want to say once again a very BIG THANK YOU TO ALL STAFF at the De Waal Garden Court, keep up the excellent service and you will see me visiting you more often and even our EP Karate Group!!!!

Kind Regards
Delia ( Port Elizabeth)

  • Stayed July 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank DeliaPortElizabeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cape Town Central, South Africa
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 18 October 2011

Thanks to Richard Keet and his wonderful staff for making our Friday night and Saturday Conference great. Food was good, service, especially from Ruth was fantastic - they may not be 5* but they will break there backs to make you feel right @ home.

  • Stayed October 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Pam B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Durban
Level Contributor
132 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 31 July 2011

With the special on discovery miles, we were able to enjoy a fun filled weekend in Cape Town. The hotel was clean, the atmosphere was very welcoming, staff were very friendly and very helpful. However the only problem was the rattling of the bedroom window as there were strong gale force winds. Breakfast was included in the room rate however as vegetarians would welcome more variety perhaps a bit of soya products. Overall stay was pleasant and good value for money.

Room Tip: Choose one facing the mountain but not on the top floor.
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  • Stayed July 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank niruDurbs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
90 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 bubbles Reviewed 10 June 2011

Garden Court de Waal is a wonderful place to stay while in Capetown. Situated in the city it is an ideal location to stay since it is close to most of the museums, the malls and especially for the Indians some of the finest Indian restaurants, such as Vintage India is situated in the vicinity.
One has an excellent view of the city from the rooms. Capetown by night is exquisite and sitting in one's room you have a view of most part of the city. The rooms are large and spacious, the air conditioning was in perfect working condition
The best part of the hotel is the breakfast. You have a variety of cereals, with dried , stewed and fresh fruits to go with. The selection of breads were varied. For those who love a British breakfast there were kippers and haddock available. Tea and coffee , cocoa, together with fruit juices were also on hand. Indeed a wholesome breakfast that you keep you for the entire day out.
There is an excellent bar for a drink before dinner. There is only one restaurant serving mainly continental food. Since our's was an Indian group we would eat outside.
The staff at the hotel were a mixture of both whites and coloured, they were courteous and helpful. The rooms were large and airy, and kept clean by the housekeeping staff. One of the finest aspects of the hotel was that the staff were friendly and made us feel at home. The check in was fast and effecient, the rooms were alloted by the hotel staff so we did not have much say in choosing our rooms. We were also given a welcome drink orange juice on arrival. The facilities in the hotel are of the bare minimum, nevertheless considering it location it is an ideal place to stay in Capetown

  • Stayed May 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank VoyageurIndien
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
72 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
3 of 5 bubbles Reviewed 29 March 2011

OK, but getting dated now. Off Pitch in terms of location, made up for this with stunning views - watching the firework festival over the bay was great.

  • Stayed April 2010, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank PMRMoto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about SunSquare Cape Town Gardens

Property: SunSquare Cape Town Gardens
Address: 10 Mill Street Gardens, Cape Town Central 8001, South Africa (Formerly Garden Court de Waal)
Phone Number:
Region: South Africa > Western Cape > Cape Town > Cape Town Central > City Bowl
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#40 Business Hotel in Cape Town Central
#42 Family Hotel in Cape Town Central
#52 Romantic Hotel in Cape Town Central
Price Range (Based on Average Rates): £
Hotel Class:3 star — SunSquare Cape Town Gardens 3*
Number of rooms: 136
Official Description (provided by the hotel):
There's a square on the block in the Mother City. SunSquare Cape Town Gardens is located in the vibrant and cosmopolitan suburb of The Gardens, on the edge of the Cape Town City Bowl. This trendy hotel offers guests more of what they want, making their hotel experience a memorable one. SunSquare Cape Town Gardens is close to the CBD as well as the Cape Town International Convention Centre, whilst the Cape Town International Airport is only a short 20-minute drive from the hotel. For leisure travellers, the hotel is beautifully positioned at the base of Table Mountain - one of the new 'Seven Wonders of Nature' - and is close to Long Street, which has an array of day and night time activities with its vast selection of chic restaurants and boutique shops. The hotel is also located within close proximity to main attractions in the area, such as the V&A Waterfront and the gorgeous beaches of Camps Bay and Bloubergstrand. About the hotel SunSquare Cape Town Gardens combines affordability and comfort with modern accommodation for individuals who know exactly what they want. The spacious lobby extends into a bar area, providing a relaxing place for guests to socialise and enjoy themselves - chatting, working or listening to music. The lounge area leads off from the lobby and is yet another comfortable space where guests can read the newspaper, conduct business meetings, or just sit back and relax. Guests can also unwind and have a drink by the terrace, which looks over a lovely pool deck and has magnificent views of the city. For those guests who want to stay fit and healthy while staying at the hotel, the well-equipped gym comes in handy. ... more   less 
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Also Known As:
Garden Court De Waal Hotel Cape Town Central
SunSquare Cape Town Gardens South Africa

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