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“worn out completely”

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SunSquare Cape Town Gardens
Ranked #39 of 109 Hotels in Cape Town Central
Certificate of Excellence
Port Elizabeth, South Africa
Level Contributor
62 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“worn out completely”
Reviewed 22 March 2014

not what I expected. Later I heard that they will renovate the hotel and close for several months. This is really necessary. The tiny bath were made in the 1950s? I hate showers in the bath with a shower curtain. Breakfast was ok and the service good.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank HeinOtt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard K, General Manager at SunSquare Cape Town Gardens, responded to this review, 30 May 2014
Dear Valued Client

Thank you for your recent review relating to your stay with us.

We have noted yours comments and we would like to welcome you back in September after the refurbishment to our new bathrooms and restuarant.

Kind regards
Richard Keet
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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415 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (78)
Date | Rating
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English first
Knysna, South Africa
Level Contributor
3 reviews
3 hotel reviews
Reviewed 20 March 2014

The service on arrival was outstandingly good. Concierge was particularly helpful and obliging.
The room was acceptable. We did not like having two double beds. One King or Queen size would have been better.
de Waal is very convenient for business and pleasure.
The best part of the visit was the helpfulness of reception staff. We really did not have any criticism of the hotel.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Charles W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard K, General Manager at SunSquare Cape Town Gardens, responded to this review, 30 May 2014
Dear Valued Client

Thank you for you review relating to your recent stay with us.

Your positive feedback about the staff are highly appreciated and I know they will be overjoyed. We look forward to welcoming you back in September after the refurbishment.

Kind regards
Richard Keet
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockholm, Sweden
Level Contributor
40 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 16 March 2014

Stayed at Garden court De Waal for three nights and found the hotel to be what I expected it to be, nothing fancy and not in the center of town. the room had been used for a while and the bathroom looked a bit worn bit it was clean and had all the features you expect it to have.
It takes about 20 minutes to walk in to the city center and another 20 to the waterfront area so if you are looking for something close to downtown this is not the place. The upside is that it's less traffic and noise and you are closer to the Table mountain, taxi to the cable car is about R60 from the hotel.
Breakfast was good but not fantastic. did not use the pool but it looked ok.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bah69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vanderbijlpark, South Africa
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 March 2014

management and staff where there at all time to help food was of a high quality dinner was unbelievable all in all great value nice relaxed and must compliment the management on a well run hotel young and old visit the Garden court de Waal

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Daniel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 14 March 2014 via mobile

I checked in on 13 March for a 5 day stay.

Completely disorganised process. Room not ready, wasn't told of facilities and meal times.

Housekeeping very slow, staff unfriendly.

I will NEVER stay here again!

Stayed March 2014, travelled on business
Helpful?
2 Thank terencetobin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alberton, South Africa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 March 2014

Improve the room style. Bathrooms and some towels are no longer in good condition. I believe also that dinner and breakfast need to be reviewed. renovate the rooms. Hospitality is great it can be complimentary



  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
1 Thank Tendani R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hermanus, South Africa
Level Contributor
59 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 1 March 2014

this is a well run and managed hotel very conveniently located for airport access....about 25 minutes away .
The world renown water front is a matter of 10 minutes away by taxi and leading city sites are all within easy distance.
The hotel is comfortable without being elaborate, the staff are well trained and attentive.
I have used this place on many occasions and when I return I always feel that I am appreciated by the staff because of their welcome....its rather like being one of the family

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank naylorpilar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about SunSquare Cape Town Gardens

Property: SunSquare Cape Town Gardens
Address: 10 Mill Street Gardens, Cape Town Central 8001, South Africa (Formerly Garden Court de Waal)
Phone Number:
Region: South Africa > Western Cape > Cape Town > Cape Town Central > City Bowl
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#40 Business Hotel in Cape Town Central
#42 Family Hotel in Cape Town Central
#52 Romantic Hotel in Cape Town Central
Price Range (Based on Average Rates): £
Hotel Class:3 star — SunSquare Cape Town Gardens 3*
Number of rooms: 136
Official Description (provided by the hotel):
There's a square on the block in the Mother City. SunSquare Cape Town Gardens is located in the vibrant and cosmopolitan suburb of The Gardens, on the edge of the Cape Town City Bowl. This trendy hotel offers guests more of what they want, making their hotel experience a memorable one. SunSquare Cape Town Gardens is close to the CBD as well as the Cape Town International Convention Centre, whilst the Cape Town International Airport is only a short 20-minute drive from the hotel. For leisure travellers, the hotel is beautifully positioned at the base of Table Mountain - one of the new 'Seven Wonders of Nature' - and is close to Long Street, which has an array of day and night time activities with its vast selection of chic restaurants and boutique shops. The hotel is also located within close proximity to main attractions in the area, such as the V&A Waterfront and the gorgeous beaches of Camps Bay and Bloubergstrand. About the hotel SunSquare Cape Town Gardens combines affordability and comfort with modern accommodation for individuals who know exactly what they want. The spacious lobby extends into a bar area, providing a relaxing place for guests to socialise and enjoy themselves - chatting, working or listening to music. The lounge area leads off from the lobby and is yet another comfortable space where guests can read the newspaper, conduct business meetings, or just sit back and relax. Guests can also unwind and have a drink by the terrace, which looks over a lovely pool deck and has magnificent views of the city. For those guests who want to stay fit and healthy while staying at the hotel, the well-equipped gym comes in handy. ... more   less 
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Also Known As:
Garden Court De Waal Hotel Cape Town Central
SunSquare Cape Town Gardens South Africa

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