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“The price the hotel is not worth.”

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Best Western Cape Suites Hotel
Ranked #80 of 112 Hotels in Cape Town Central
Reviewed 31 March 2014

I stayed for a long time at the Best Western Cape Suites Hotel. First I was really satisfied, but after two weeks my opinion changed. The worst point for me was the staff, because they do not listen to you when you have recommandations, complaints or suggestions as you can see here at Tripadvisor too. (The negative reviews are ignored)
The cleanliness got worse. The bathroom was not cleaned well and the floor was dirty too.
The guest laundry was a colossal cheek. I went to the reception in the morning and they told me that the laundry is available NOW. At the end I had to wait till 4 pm., because there were other guests who asked the staff earlier than me. Unfortunatly, it was everytime the same, although I indicated to this situaion.So why is there no list, where name/room number and time are mentioned?
Last but not least, I would not recommend this hotel, because of the rude staff members at reception (female ones) and the points above.

  • Stayed: March 2014, travelled solo
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Thank Jacky_1990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCSH, General Manager at Best Western Cape Suites Hotel, responded to this reviewResponded 3 April 2014

On behalf of our entire team, we would like to take this opportunity to apologize for not exceeding your expectations.

At the BEST WESTERN Cape Suites Hotel we strive every day to provide a superior customer experience that's why we value our guest feedback so much. We will use the feedback you have given to us to implement improvements and to address all issues raised, as a matter of urgency, to ensure we provide a better experience and customer service in the future.

Please also be assured that this is not the level of service we pride ourselves upon.

Kind regards,
Management & Staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 30 March 2014

We are staying for 4 months in this Best Western Hotel. Therefore we have got a good insight into the internal procedures, which are not always the best and need to be improved.

Cleanliness: The cleaning ladies do only the bare necessities. That is the reason why the rooms are not as clean as they should be. Little animals like ants are unfortunately staying guests in your room.

Guest laundry: A total chaos! There is no proper procedure behind the available machines, although there is a simple solution for this problem (introducing a simple table with room number and time) - they are not changing anything. If there are some questions, complaints or recommendations nobody feels accountable for this issue.

Reception: The female staff members are very unfriendly and rude to (especially) female guests, in contrary to the male receptionists who do their job properly.

Hotel: The location and hotel facilities (pool, ...) are great but due to the negative points it is hard to enjoy your stay.

  • Stayed: February 2014, travelled on business
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2  Thank Europe_female
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCSH, General Manager at Best Western Cape Suites Hotel, responded to this reviewResponded 1 April 2014

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

If I can provide any assistance during your stay at the BEST WESTERN Cape Suites Hotel, please don't hesitate to contact me directly at + 27 (0)21 461-0727.

Kind regards,

Matt Antonelli
General Manager
BEST WESTERN Cape Suites Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 March 2014

We spent the second half of our SA trip as a base for visiting the cape. It was basic and clean. Good housekeeping service...whenever we returned it was spotless and all the rubbish removed. The only downsides were it being quite noisy at night and there was only air con in the living area and not the bedroom...this was a problem when it got to 38 degrees! The parking was a bit tight though we had no problems in our small rental car. The bar was nice on the odd night we used it. We walked to the District 6 museum from here to pick up the red tourist bus but everywhere else we drove. If you are on a budget it is perfect.

  • Stayed: February 2014, travelled as a couple
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1  Thank MrandMrs007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCSH, General Manager at Best Western Cape Suites Hotel, responded to this reviewResponded 11 March 2014

Thank you for letting us know about your recent stay at our hotel.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you again for taking and telling us about your stay at the BEST WESTERN Cape Suites Hotel.

Kind regards,
Management & Staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 February 2014

Good breakfast, good service, frendly staff. Free airport shuttle service; pls contact reception beforehand and book; they drive you also to city center, cable car station, Camps Bay beach or Waterfront if they have time (better to book in good time beforehand). Waterfront = harbour, shopping centers, restaurants, etc.
Rooms: in acceptable condition, own small kichen (incl. e.g. coffee maker + coffee, fridge etc.), some of rooms have seen the better days; pls check if it is the room + terrace on your confirmation and insist it! They have rooms with and without the terrace. Book your room of the ground or the first floor. The best rooms are situated probably in the main building.
Two small pools + children pool: not very high level, should be more sunbeds; pls take your own towel (forbidden to use hotel towels in sunbeds)
You can ask free bottled water from reception.
City center: walk 1 km, Waterfront: walk abt. 3 km
Noisy building contract just near to the hotel. They start works abt. at 7.00 a.m..

Room Tip: Ground and first floor rooms probably the best, Pls check if terrace mentioned on your confirmation...
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  • Stayed: February 2014, travelled solo
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1  Thank TicketWindow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCSH, General Manager at Best Western Cape Suites Hotel, responded to this reviewResponded 18 February 2014

Thank you for completing the survey regarding your recent stay at our property.
We value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you again for taking the time to complete the survey.

Kind regards,

Matt Antonelli
General Manager
BEST WESTERN Cape Suites Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 February 2014

An excellent hotel in every way possible, in the city bowl area, view of cable mountain, clean rooms and friendly staff, a free transport vehicle available and an excellent English style pub at the front of the building serving good food; I would recommend this hotel to any traveller to Cape town

Room Tip: Away from reception perhaps about 156-165 very good
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  • Stayed: February 2014, travelled as a couple
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1  Thank AlanZimbabwe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCSH, General Manager at Best Western Cape Suites Hotel, responded to this reviewResponded 13 February 2014

Thank you for completing the survey regarding your recent stay at our property.

We are so happy to hear that you enjoyed your stay at the BEST WESTERN Cape Suites Hotel.
We hope you will come back and see us again soon.

Thank you again for taking the time to complete the survey.

Kind regards,
Management & Staff

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 February 2014

I am amazed at the reviews of this hotel after just spending three nights in this dirty, badly equipped, shoddy hotel. The hotel pictures certainly do NOT reflect the actual views or standard of the place. Our shower didn't even have a shower head! Every shower we had resulted in a flooded bathroom floor. The second day's room clean consisted of removing all the towels except for one folded damp towel for the two of us to use. Upon requesting additional/clean towels we were given another towel to add to the damp one - a total of two towels, one damp, one dry. Thank you! The bedroom windows were so filthy it was actually hard to believe that anyone had ever cleaned them!. The "curtain" above the bed was held into place by two loose fitting screws that when raised actually fell out of the wall. We looked out on to a building site from the bedroom and a homeless camp from the living room area.
Be sure to check out our actual view from our room........

Room Tip: Best advise would be to find another hotel
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  • Stayed: January 2014, travelled on business
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4  Thank Grahamc33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 January 2014

This is not the first time we have stayed at cape suites hotel its near to all the sites you would love to visit and plenty of places to eat and drink yes it does get a bit noisey some nights but you do have a phone in your room so you can ring security also the place is very safe place to stay we hope to go back next year.

Room Tip: A corner suite is alot bigger plus you get 2 bathrooms.
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  • Stayed: January 2014, travelled with family
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Thank Lesley H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCSH, General Manager at Best Western Cape Suites Hotel, responded to this reviewResponded 6 February 2014

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

We hope you will come back and see us again soon.

Kind regards,

Matt Antonelli
General Manager
BEST WESTERN Cape Suites Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Cape Suites Hotel

Address: Corner De Villiers & Constitution Street | Zonnebloem, Cape Town Central 8002, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
Ranked #80 of 112 Hotels in Cape Town Central
Price Range: £54 - £153 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Cape Suites Hotel 3*
Number of rooms: 61
Official Description (provided by the hotel):
Nestled at the foot of Table Mountain, with views of the Cape Town city skyline and Table Bay, lies the BEST WESTERN Cape Suites Hotel, a village-style hotel with a total of 61 studio, one, two and three-bedroom suites. Guests will enjoy a home away from home environment in spacious accommodations, air-conditioned suites with fully equipped kitchens, all at three star standards. Ideally located, the hotel is a five-minute drive to the famous V & A Waterfront and a 15-minute drive to the beaches of Camps Bay and Clifton. The BEST WESTERN Cape Suites Hotel provides a sensible alternative in offering affordable accommodations for tour groups, business travelers, families and individuals who are looking for spacious accommodations with convenient amenities in Cape Town. ... more   less 
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Also Known As:
Best Western Cape Hotel Cape Town Central
Best Western Cape Town
Cape Town Best Western
Best Western Cape Suites Hotel Cape Town, South Africa

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