We booked this hotel a year ago, specifying a Table Mountain/Marina view and was advised this would not be a problem. Of course, upon checking in, the unsurprising happened, when being shown to our romm I casually mentioned that did we in fact have the requested view? Casually he remarked that this would not be availble until tomorrow. I wonder if he ever was going to tell us this and hoped we wouldn't have noticed as we were practically in our room as he mentioned it!
I was disappointed, especially with a years notice, but understand it does depend on availability of people prevoiusly occupying the rooms and that there were only around a dozen of these type of larger rooms with balcony. To his credit he did try again to see if a room was available, but the assistant manager Jacques rang up to apologise, but would ensure the next day, upon our return from our trip to Aquila Game Reserve, our bags would be transferred.
True to his word, upon our return, we were handed new room keys and we were shown the way. As soon as we settled down the phone rang and it was Jacques once more apologising and hoping we had settled down OK.
This level of service was continuous throughout our 4 night stay there and this was the only little blip of our stay. The check in area/lobby is quite small and informal where you just sit down at a desk, sign a guest book and check in. We were there an hour or so before our room was ready so we were shown to the library for complimentary tea/coffee before we had a look around this hotel.
It was very well adorned with nautical themeing and little touches such as fishing nets in the chandeliers and other unusual objects. Each floor had it's own theming from copper utensils and other objects in glass cabinets down the hallway to wooden artifacts - very unusual but attractive. The pool area, as some have said, is compact and small. Not befitting of a 5 star hotel, but you make do because there is too much to see in Cape Town to be stuck by the pool for any more than a day or 2!
Our room was spacious and modern with (at last!) a great view over Table Mountain and Marina. We had a nice little balcony to sit outside and watch the comings and goings. We had a small hallway with tea and coffe making facilities, with for the 1st time I have seen, little fliter coffees you just pour water in while sitting on top of your cup and out drains a tasty coffee, and there were 'coffee' bags (like tea bags) and little biscuits and free water. To the left we had a walk in closet with umbrellas and iron and plenty of space for your case and hanging clothes. Opposite this was another 'case space'. Next there was the large bathroom with bath and shower and double sink, contemporary and indiviually decorated. Our bedroom area was spacious with a comfy chair and 2 seater settee and a wooden lattice rope seat at the end of the bed, in African style I guess, along with a wooden chest and large wooden (inoperative/decorative) clock on the wall. The bed was very comfy indeed. TV was LCD (no ipod docking station) and provided a good range of channells.
The breakfast was good. A La Carte, sort of, and you could have more or less whatever you wanted and as it was included in our package we didn't pay any extra for this (unusual, no buffet for a pre-paid package, so nice change for A La Carte). We had dinner one night and it was very good with an unrushed (bordering, perhaps on the slow) pace, but it was all good with a wide choice of meat and fish and wine (superb and very reasonable, as the food prices, for where you were, compared to UK).
All in all , the service was second to none, with frequent use of our names (how do they remember?....). On the last night one of the managers came out knowing it was our last night, and using our name hoped we had a great stay and hoped to welcome us back again. The car limousine service was good, which we used twice - very prompt, efficient and friendly, but you must pre-book.
Location is great, on the V&A waterfront, where we felt safe while shopping and eating. Would recommend Balthezars on the waterfront for a superb meal (fillet steak, peppercorn coating!), right overlooking the water with amazing food and a great atmosphere an a gorgoeous South African shiraz! Amazing night and meal, very relaxed.
We had a lovely stay in this lovely hotel and city. Cape Town and the surrounding areas are beautiful with rolling hills and mountains and greenery just a few miles from the city cenrte. Our wine tasting day (20 tastings later!) was great and the scenery was so vibrant and green and colourful and went on and on. Cape Point was breathtaking as was Good Hope and the Botanical Gardens - we also went to Camps Bay for a nice sunset meal in Blues.
Would go back, lovely hotel (expensive), personal service, well appointed rooms, reasonable priced and high quality food and drink and friendly people. The room issue was soon forgotten and we now have to start saving to return in a few years - and we will!
- Official Description (provided by the hotel):
- Nestled on a private quay between the working harbour of Cape Town’s bustling Victoria & Alfred Waterfront and the serenity of an international yacht marina, Cape Grace is a welcoming and gracious sanctuary of tradition, sophistication and contemporary comfort. ... more less
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- Also Known As:
- Cape Grace Hotel Cape Town Central
- Hotel Cape Town
- Cape Town Grace
- Cape Grace Cape Town, South Africa