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“Outstanding!!!”

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Belmond Mount Nelson Hotel
Ranked #11 of 112 Hotels in Cape Town Central
Certificate of Excellence
Reviewed 13 August 2012

Stayed at the Mount Nelson for 5 nights. The service at this Hotel is outstanding. The staff are friendly,attentive and always greet guests with a warm smile. From the moment I arrived I was was made to feel not only welcome,but as a very special guest.
As I checked in, I suddenly realized I had left my credit card in the ATM at Cape Town airport. I immediately panicked and began to feel as though I was going to unravel very quickly. I did not know what to do! Crystal, who was doing my check in was calm and professional, while I went into melt down mode she quietly got MasterCard on the phone and then simply handed the phone over. My card was cancelled within minutes and crisis was contained. As I started to cry through stress and exhaustion Crystal gave me a warm hug and comforted me like I was her own family.
The service continued at this level throughout our stay,I cannot praise the staff highly enough. My husband and I have stayed in many Hotels throughout the world and The Mount Nelson is voted as No1 without a doubt.
The room was beautiful,always clean and well stocked with amenities. Towels are always in good supplymand the bathroommis clean and so ions with a lovely hot shower and great water pressure.
The breakfast menu is great with a buffet selection complimented with hot cooked breakfast as you like! Fresh squeezed orange Juice is just that! The Planet Bar and restaurant don't disappoint either,with top quality wine,food and beer's.
All in all our stay at the Mount Nelson has been a wonderful experience, and I hope to one day return.

Stayed: August 2012, travelled with friends
Thank yveAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,119 - 1,125 of 1,651 reviews

Reviewed 9 August 2012

I had a long stay in this excellent hotel- the best place in cape town. Beautiful buidling, full of charm, attentive staff - concierge and reception staff always with a smile and they do their best to make you feel at home immediately. The concierge was proud on his hotel and explained me with passion the history of the hotel, a passionate and very pleasant moment for me- so personal and heartwarming. Rooms are excellent - roomservice food of exceptional; good quality and dining in THE PLANET restaurant is an experience ( They rate in the top 20 of South Africa's best restaurants)- this is an example set by the orient express group , great hotel management and staff. I hope and encourage them to keep it up! And the view ...next to the touble mountain in the nicest city of the world a real dream!

Room Tip: Choose main building - if you have the chance and money go for a deluxe suite! They are fantastic.
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  • Stayed: July 2012, travelled with family
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2  Thank toversti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2012

My teenage daughters and I stayed 5 nights at the Mount Nelson. The service was beyond comparison - the concierge was always available to answer questions about excursions, etc. In fact, the hotel provides drivers for a quick ride to town, or a longer trip around the Cape, etc. Afternoon tea is a must, and the complimentary breakfast is incredible. Every single staff member was gracious and friendly. Mount Nelson is charming and old-world, but the rooms are modern and quite luxurious.

  • Stayed: July 2012, travelled with family
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Thank Pamela P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2012

We first stayed in the Mount Nelson on our honeymoon in 2005 and have been returning ever since. The service is faultless and although we have stayed in various part of the hotels, even the "standard" rooms are lovely and big with lovely marble bathrooms and fantastic super king sized beds. Very friendly staff at breakfast - the breakfast manager is the same one since we first visited, and is very attentive to clearing dishes, having people served quickly and making sure the buffet is kept topped up etc - the man never rests! It is also lovely to have had the same waitress, Katie, who we have had the pleasure of meeting every year! It;s a good sign that the staff are retained for so long. It is fantastic to be so near to town, yet feel like you are in a peaceful, lush setting. It is lovely to go to the Planet Bar for a pre or post dinner drink on the weekend and people watch, as it attracts locals as well as guests - Ishmael at the Planet Bar was also very friendly and attentive. When we visited last year with our 8 month old baby, they had set up a lovely wooden cot (not just a travel cot) and also gave us a basket of Johnsons baby toiletries and a stuffed toy - which was a lovely touch. Another nice touch is that there is always a hand written note and a bottle of complementary wine in our room, welcoming us back. We have yet to be disappointed and would recommend it to anyone.

Room Tip: If you are celebrating a special anniversary / birthday during your stay, let reception know ahead o...
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  • Stayed: November 2011, travelled with family
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Thank josephinebruce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2012

We stayed at The Mount Nelson Hotel for two nights to celebrate our golden wedding anniversary. This is a famous and lovely hotel with great views of Table Mountain and excellent service. Our special occasion was recognised and the staff were friendly and welcoming. The breakfasts were good and we had a splendid dinner at The Planet Restaurant. We also enjoyed the heated outdoor pool which was definitely warm enough to swim in despite it being winter in South Africa. The only (very minor) disappointment was the small bathroom. Nevertheless, everything worked and the shower was powerful enough. There is a free shuttle service to the Waterfront and to Camp's Bay and the Hop-on-Hop-off bus stops right outside the main entrance.

Room Tip: We were upgraded to a suite (because it was our golden wedding) and had a great view of Table Mounta...
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  • Stayed: July 2012, travelled as a couple
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1  Thank Barbara W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2012

Stayed here on a business trip for two nights. An absolute MUST place to stay depending on budget!

Wonderful colonial style hotel. Rooms are individual and in a similar colonial style. Secure and secluded, service is exemplary.

Rooms are very comfortable spacious, clean and airy with most (perhaps all) having a balcony. Wifi and internet in general was very reliable.

I hear afternoon tea is amazing and it looked like it was one afternoon when I walked on by.

Breakfast was one of the best you will every have and nothing was any trouble.

Dinner at the Planet Restaurant is amazing. See my review.

Superb for business or pleasure. I would love to bring my wife here for another honeymoon!

  • Stayed: October 2011, travelled on business
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1  Thank RSLAL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2012

This hotel is absolutely wonderful. The staff is pleasant and very efficient. A hotel car met me at the airiport, and when I walked into the Lobby, I was greeted by name. The food was outstanding and the restaurant beautiful. High Tea in the late afternoon is both elegant and delicious. The rooms are large, comfortable and very well appointed. The location is very convenient to so many Cape Town places of interest. I would recommend it to the pickiest traveler. My only complaint is that my stay was too short.

  • Stayed: June 2012, travelled with family
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Thank Annette21537
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Belmond Mount Nelson Hotel

Address: 76 Orange Street | Gardens, Cape Town Central 8001, South Africa
Phone Number:
Region: South Africa > Western Cape > Cape Town > Cape Town Central > City Bowl
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Cape Town Central
#2 Family Hotel in Cape Town Central
#4 Spa Hotel in Cape Town Central
#9 Romantic Hotel in Cape Town Central
#11 Luxury Hotel in Cape Town Central
Price Range: £330 - £597 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Belmond Mount Nelson Hotel 5*
Number of rooms: 198
Official Description (provided by the hotel):
Welcome to Belmond Mount Nelson Hotel, in Cape Town’s buzzing heart. We invite you to relax in our iconic pink buildings, airy rooms and dreamy gardens. Enjoy imaginative local cuisine, nourishing spa treatments and eye-catching artworks. Captivating visitors since 1899, Cape Town’s iconic resort hotel is a tranquil hideaway just moments from the city’s buzzing heart. Our 198 individually designed rooms and suites and a host of fabulous facilities appeal equally to romantic couples, families or adventurous groups. Stroll through our expansive gardens, take a tree tour or browse the outdoor sculpture exhibition. Discover the hotel’s history, art and culture on self-guided tours. Enjoy imaginative cuisine in our restaurants and soothing bliss at the spa. Just beyond our gates lies the pulsating city, with stunning beaches and historic hotspots moments away. Forever watching over the hotel is Table Mountain, another wondrous Cape Town landmark. ... more   less 
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Also Known As:
Mount Nelson Cape Town
Hotel Mount Nelson
Belmond Mount Nelson Hotel Cape Town, South Africa

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