Stayed at the Mount Nelson for 5 nights. The service at this Hotel is outstanding. The staff are friendly,attentive and always greet guests with a warm smile. From the moment I arrived I was was made to feel not only welcome,but as a very special guest.
As I checked in, I suddenly realized I had left my credit card in the ATM at Cape Town airport. I immediately panicked and began to feel as though I was going to unravel very quickly. I did not know what to do! Crystal, who was doing my check in was calm and professional, while I went into melt down mode she quietly got MasterCard on the phone and then simply handed the phone over. My card was cancelled within minutes and crisis was contained. As I started to cry through stress and exhaustion Crystal gave me a warm hug and comforted me like I was her own family.
The service continued at this level throughout our stay,I cannot praise the staff highly enough. My husband and I have stayed in many Hotels throughout the world and The Mount Nelson is voted as No1 without a doubt.
The room was beautiful,always clean and well stocked with amenities. Towels are always in good supplymand the bathroommis clean and so ions with a lovely hot shower and great water pressure.
The breakfast menu is great with a buffet selection complimented with hot cooked breakfast as you like! Fresh squeezed orange Juice is just that! The Planet Bar and restaurant don't disappoint either,with top quality wine,food and beer's.
All in all our stay at the Mount Nelson has been a wonderful experience, and I hope to one day return.
- Official Description (provided by the hotel):
- Welcome to Belmond Mount Nelson Hotel, in Cape Town’s buzzing heart. We invite you to relax in our iconic pink buildings, airy rooms and dreamy gardens. Enjoy imaginative local cuisine, nourishing spa treatments and eye-catching artworks. Captivating visitors since 1899, Cape Town’s iconic resort hotel is a tranquil hideaway just moments from the city’s buzzing heart. Our 198 individually designed rooms and suites and a host of fabulous facilities appeal equally to romantic couples, families or adventurous groups. Stroll through our expansive gardens, take a tree tour or browse the outdoor sculpture exhibition. Discover the hotel’s history, art and culture on self-guided tours. Enjoy imaginative cuisine in our restaurants and soothing bliss at the spa. Just beyond our gates lies the pulsating city, with stunning beaches and historic hotspots moments away. Forever watching over the hotel is Table Mountain, another wondrous Cape Town landmark. ... more less
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- Also Known As:
- Mount Nelson Cape Town
- Hotel Mount Nelson
- Belmond Mount Nelson Hotel Cape Town, South Africa