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“Another Fantastic Stay”

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Belmond Mount Nelson Hotel
Ranked #10 of 106 Hotels in Cape Town Central
Certificate of Excellence
Aberdeen, United Kingdom
Level Contributor
61 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Another Fantastic Stay”
5 of 5 bubbles Reviewed 30 March 2013

We enjoyed our 2-week stay at the Mount Nelson in November 2012 so much that we decided to come back for another 2 weeks in March 2013. The Mount Nelson is undoubtedly one of the best hotels we have ever stayed in with gorgeous rooms, excellent facilities and lovely grounds. In a hotel of this standard it would be very easy for the service to become a bit formal and stuffy but that's certainly not the case at the Mount Nelson. While the staff are of course professional, efficient and helpful, they effortlessly blend that with a warm and friendly manner which instantly makes guests feel comfortable and "at home".

We were upgraded to a Deluxe room (276) in the Oasis wing of the hotel which was newly refurbished just a few months ago. Our room was gorgeous, furnished in the colonial style which suits the Mount Nelson so well but incorporating all the modern comforts which today's traveller expects (efficent/quiet air-conditioning, free/fast wi-fi, decent shower, etc). One particularly thoughtful addition was a row of international power sockets so that gadgets with UK/US/continental Europe/etc plugs could be used without a travel adaptor. The room also included the most cleverly disguised television we have seen anywhere!

The only negative thing was the service in the Oasis restaurant at breakfast which didn't quite match up to the high standards everywhere else in the hotel.

In summary, this is a wonderful hotel which we expect to visit many more times.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ShetlandGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (271)
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English first
Naples, Italy
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 28 March 2013

The hotel was a perfect choice in the centre of Cape Town. Everything was to our satisfaction and of high standard. Will definitely visit again. Breakfast excellent! Can recommend to visitors as it was a superb stay and relaxing with our friends. Dinners was also very good and the rooms and interior catching.

  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alet B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cape Town Central, South Africa
Level Contributor
113 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 bubbles Reviewed 26 March 2013

"Afternoon Tea" at this hotel is a lovely way to spend an afternoon. We sat on the verandah, which was probably not a good idea on this particular afternoon, as it was very hot - well over 30°. With hindsight, we should have reserved our table inside, close to the buffet, as it is air-conditioned, but this by no means affected our enjoyment of the afternoon. We started at 14.30 with glasses of bubbly and then went on to tea and a superb spread of sandwiches, small quiches and cakes afterwards. Very good selection of fillings for the sandwiches, and also lots of different kinds of cakes, both small and large. Have a light breakfast on the day you go and don't have lunch! It really is a 'must' when in Cape Town, as there are so very few places where one can indulge in the traditional afternoon tea, so this is very special.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Dodynic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cleveland, Ohio
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 25 March 2013

We had a wonderful stay at the Mount Nelson. After being in transit over 25 hours, the welcoming staff was a gift. Our room was spacious and the bathroom was huge. Throughout our stay we discovered new areas in the manicured grounds. Mount Nelson was walking distance to Long Street and the artisan market. In addition, they provide a free shuttle to the waterfront. The restaurant was excellent. In our minds, there were no disadvantages to note in this review.

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gmazCleveland_Ohio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level Contributor
73 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 20 March 2013

Stayed there again after a few years (yes we really felt the financial crisis) and we had a great time. It is still the best hotel I have ever been and where I feel at home the most. Everything is perfect. We had a great room with mountain view and a balcony. It was spacious luxurious and nice. The staff is excellent. Very helpful without being too submissive or shy. We really had contact and fun. Everything in the hotel seems to be so obvious. You feel at home immediately. It is luxurious but not over the top. It has style but is also a bit rundown (at least the outside maintenance could do with some upgrading. a big part of our balcony door had rotted away) The gardens and the pools are wonderful and lush. The location, ritght in the center on Orange and Kloofstreet is excellent and there is more.
By far the best breakfast buffet I have ever seen, with a delicate equillibriance between a buffet and personal service on the most gorgeous terrace and garden.
Once you have been at the Mount Nelson, you don't want to go anywhere else!

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ryannl8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Xavier L, General Manager at Belmond Mount Nelson Hotel, responded to this review, 22 March 2013
Thank for your kind review. We look forward to seeing you again on a return visit to Cape Town...let's hope the financial crisis is quickly over!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kerry
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 20 March 2013

This is being written long since we had the pleasure of staying in this wonderful hotel but happy memories live long. We stayed in Sept 12 and arrived early to the hotel after a long flight. We were greeted by wonderful reception staff who were most helpful and provided us with some well needed and tasty coffee while our room was being sorted.
The service in this hotel is nothing like I have seen, they are so helpful and friendly, always interested in your day and glad to help with trip ideas and restaurant recommendations. The breakfast was fabulous especially when you could sit in the conservatory basking in the morning sunshine while looking out on the lovely gardens. A MOST HERE is the Afternoon tea where you are treated to the wonders of Sydney's (tea master) tea knowledge and he made our tea so much fun.
The only small down side was our shower which tended to run cold after one shower (from the power shower that is).
Other than that it was just wonderful and I can not wait to go back to stay.
To Byron, Michelle, Sydney all the wonderful staff of the Nelson thanks so much for making our time in Cape town magical and memorable. Till we meet again! :-)

Room Tip: Get a room looking out towards table mountain or the gardens
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  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank traveldiet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilversum, The Netherlands
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 19 March 2013

I stayed for 2 nights in this extraordinarily beautiful hotel as part of a large group. Our suite was huge, beautifully furnished and spotlessly clean. The bed was extremely comfortable and the hidden TV was a lovely touch.
The staff could not have been kinder or more polite. Happy to help ( or just chat ) at any time especially with organising sight seeing trips etc.
The gardens are magnificent, and worth the price of the room just to see them.
Breakfast was totally delicious with both outdoor or indoor seating overlooking the extremely inviting pool.
A truly wonderful experience.

Room Tip: The Arundel suite, huge rooms with view over fountain and gardens from fabulous balcony. The York s...
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  • Stayed March 2013, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dominic S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Belmond Mount Nelson Hotel

Property: Belmond Mount Nelson Hotel
Address: 76 Orange Street | Gardens, Cape Town Central 8001, South Africa
Phone Number:
Region: South Africa > Western Cape > Cape Town > Cape Town Central > City Bowl
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Cape Town Central
#3 Spa Hotel in Cape Town Central
#3 Family Hotel in Cape Town Central
#9 Romantic Hotel in Cape Town Central
#10 Luxury Hotel in Cape Town Central
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Belmond Mount Nelson Hotel 5*
Number of rooms: 198
Official Description (provided by the hotel):
Belmond Mount Nelson Hotel is a timeless and authentic resort hotel located in the heart of Cape Town. With a unique legacy of service excellence based on authentic Cape hospitality, the hotel remains a destination of choice. The hotel's convenient location makes it easy for guests to explore the city centre and its surrounds, and some of South Africa's best beaches. The garden estate setting is an urban sanctuary, complete with two heated swimming pools, rolling lawns, a palm lined avenue and secluded Rose gardens which lend themselves to romance. The abundance of secure wide open space makes families feel at home and encourages children to run free and explore. Several distinctive accommodation wings offer a variety of 198 individually decorated, elegantly appointed rooms and suites. No two rooms are exactly the same, and each annexe offers unique views, mood and style. Belmond Mount Nelson Hotel has played host to countless weddings and milestone celebrations. The glamorous and contemporary Planet Bar and Restaurant offers guests a true South African gastronomic dinner experience, and the newly refurbished Oasis Bistro offers guests a Mediterranean inspired al fresco breakfast and lunch menu overlooking the family pool and gardens. A daily Afternoon Tea served in the hotel lounge is a signature and not to be missed experience. Extending the emphasis on pleasure is Librisa Spa - a destination day spa boasting eight oversized treatment and shower rooms, separate manicure and pedicure rooms, and a sun-splashed conservatory. Treatments are based on the healing power of touch and incorporate products containing local ingredients. ... more   less 
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Also Known As:
Mount Nelson Cape Town
Hotel Mount Nelson
Belmond Mount Nelson Hotel Cape Town, South Africa

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