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Belmond Mount Nelson Hotel
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Reviews (1,740)
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All reviewsplanet restauranthigh teaoasis restaurantpink ladyfamous afternoon teachef's tabletennis courtscolonial hotelgrand damegrand old ladytable mountainmain buildingjunior suitecompany gardensoystersconcierge deskwonderful hotel
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1,017 - 1,022 of 1,740 reviews
Reviewed 30 October 2013

Old world charm with excellent and friendly service. The afternoon tea overlooking the gardens is a must on a nice sunny day. The front desk personnel took a liking to us and drove us twice to restaurants in the hotel car.

  • Stayed: October 2013, travelled as a couple
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Thank janor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Xavier L, General Manager at Belmond Mount Nelson Hotel, responded to this reviewResponded 31 October 2013

Thank you for posting your review. Happy to hear that you enjoyed your visit and hope to have the pleasure of welcoming you back to the Mount Nelson Hotel on a future visit to Cape Town.
Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 October 2013

After having stayed with Orient Express in Cambodia, Laos and Myanmar I chose the Mount Nelson Hotel for my trip to South Africa. It was a very good choice.
Upon arrival at Cape Town Airport I was picked up with a nice Mercedes limo and brought directly to the hotel.
At the front desk they apologized about a hundred times that my room was not ready at 2.30 p.m. even though I did not say anything. I was more than happy that they upgraded me from a regular Junior Suite to a huge Deluxe Junior Suite in the best location of the hotel (Room # 218 in the original part of the hotel). Shortly after I checked into my room I received nice flowers and a bottle of champaign.
The four days I spent at the hotel were extremely relaxing. Nice staff was looking after me the entire time. All orders were handled quickly and with service from the heart. Front Desk, breakfast service, in room dining, housekeeping, bar service etc. all work wonderfully, fast and professional. The Mount Nelson will defenitely be my first choice again when I return to Cape Town.

Room Tip: Go for a Deluxe Junior Suite. You will not be disappointed. Ask for a room in the original part of the hotel.
  • Stayed: October 2013, travelled solo
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Thank ICSAESJA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Xavier L, General Manager at Belmond Mount Nelson Hotel, responded to this reviewResponded 1 November 2013

Thank you for posting your review on Tripadvisor. One of our key assets at the property is our staff and I am delighted that you enjoyed "the service from the heart". Hope to have the pleasure of welcoming you back to the Mount Nelson on a future visit to Cape Town.
Kind regards,

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Reviewed 29 October 2013

We stayed here first a 2night and then 4night.For the first we were upgraded to one of their suites,really luxurious and then in the main hotel later,this was really nice with a balcony.
At all times the rooms were beautifully clean,spacious and comfortable,couldn't be better.
Food was excellent ,really magnificent breakfasts which would suite all requirements.We also had dinner and high tea,for a top hotel we did not think the prices were exorbitant.
At all times the staff were excellent and made several phone calls for me as our travel co. had failed to send the full itinerary of our tour to the hotel,even prepared to phone the UK if required.
Beautiful gardens,Also easy to walk into the city from the hotel through Government Gardens opposite the main entrance.The hotel provides 2 courtesy cars ,on a first come basis which will take and collect you to several places including Table Mnt.cable car and the Waterfront.
The staff also told us of restaurants which were walkable,even at night.Excellent steak one and a good seafood one.
Can't talk too highly of our experience at this hotel

Room Tip: Not aware that any rooms would be noisy
  • Stayed: October 2013, travelled as a couple
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Thank lit39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Xavier L, General Manager at Belmond Mount Nelson Hotel, responded to this reviewResponded 1 November 2013

Thank you for sharing your thoughts on Tripadvisor. We are fortunate to be located in a neighborhood where there are a number of great restaurants. Glad to hear you enjoyed your visit.
Hope to have the pleasure of welcoming you back on a future visit to Cape Town.
Kind regards,

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Reviewed 23 October 2013

We spent 10 days there and loved it! The service was incredible, everyone knew us and said hello, the food was great, our room was beautiful. The hotel combines old and new-all of the common areas are gracious, large and light, and our room was completely updated, beautiful large bathroom, excellent wi-fi. Above all the service was fantastic!

Stayed: October 2013, travelled with family
Thank Collette C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Xavier L, General Manager at Belmond Mount Nelson Hotel, responded to this reviewResponded 1 November 2013

Happy to hear that you enjoyed your stay at the Mount Nelson Hotel. Thank you for sharing your thoughts on Tripadvisor and we hope to have the pleasure of welcoming you back on a future visit to Cape Town.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2013

WE've just returend from a 2 night stay and absolutely loved this hotel!! Steeped in history and charm this hotel was amazing. The staff were excellent and the food divine. 5 star service all the way. The high tea is great. I entertained some guests there and they all loved it.

  • Stayed: October 2013, travelled as a couple
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Thank lee-sunset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Xavier L, General Manager at Belmond Mount Nelson Hotel, responded to this reviewResponded 1 November 2013

The afternoon tea at the Mount Nelson is an institution! Glad to hear that you and your friends enjoyed it. Thanks for sharing your thoughts on Tripadvisor and hope to see you again on a return trip to Cape Town.
Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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