This was out first trip to South Africa, we usually go for contemporary hotels but decided to make a change and the mount Nelson seemed to have good reviews.
Where I do think it has some good points it also has equal bad points
The cottages by the pool are lovely and spacious and nice and quiet.
Byron is very knowledgeable
By far Wayne and Ben who are drivers (Wayne is also the supervisor for the drivers) are wonderful and very knowledgable , if you want to go to Stelenbosch Ben is the best driver to have.
We arrived early morning and was told check in would not be till 2pm, fine standard practice , but by 1030am we had our rooms , super.
Unfortunately I didn't get there names but the two barmen are a fab act together and great entertainment .
Everything and anything is run for the guests that return year after year, now I know it is good to recognise repeat customers but this hotel seems to run solely for them, you can't get a table or a place round the pool if you haven't been coming for 10 years plus, so much to the fact it became our saying of the holiday 'but have you been coming for 13 years' .
The adult pool does not have enough loungers for the amount of adults that want to use it, and the repeat cux reserve blocks of seats for their entire stay no matter if they are coming to the pool or not. Thankfully Eve the fantastic pool guy runs a great show there and he was very accommodating and managed to get us some seats , Eve works alone and is very efficient I hope the hotel recognises his hard work.
Breakfast another seating disaster , you can walk in and the place is empty yet the staff just seem to not know whee to sit you just in case Mr and Mrs so and so who have been coming for 10 years might want to sit there. You repeatedly have to ask for butter, salt pepper etc to be on the table.
Afternoon tea , on other reviews people rave about it, oh no, I wouldn't recommend it at all, the only items that are covers are the finger sandwiches everything else is uncovered and swarming in flies, no signs/labels so who knows what your eating. Afternoon tea in England is served to the table and not buffet, this is the traditional way.
You are constantly reminded not to get in a taxi and the hotel does run a free car service but it's not bootable , so getting out is Esau but trying to return to your hotel is hard , I'm dreading my phone bill from calling the hotel to try and arrange a car, in the end we did get taxis and it was fine.
We dined one night in 'planet restaurant' where overal the food was generally fine, but on being given an amuse bouche we were not told what it was, it was a dark colour and thick, asked one waiter who said it was vegetable then asked another Who said minestrone , perhaps staff need to be told what they are serving .
Overall it wasn't a bad stay but I wouldn't also rush back.
- Official Description (provided by the hotel):
- Belmond Mount Nelson Hotel is a timeless and authentic resort hotel located in the heart of Cape Town. With a unique legacy of service excellence based on authentic Cape hospitality, the hotel remains a destination of choice. The hotel's convenient location makes it easy for guests to explore the city centre and its surrounds, and some of South Africa's best beaches. The garden estate setting is an urban sanctuary, complete with two heated swimming pools, rolling lawns, a palm lined avenue and secluded Rose gardens which lend themselves to romance. The abundance of secure wide open space makes families feel at home and encourages children to run free and explore. Several distinctive accommodation wings offer a variety of 198 individually decorated, elegantly appointed rooms and suites. No two rooms are exactly the same, and each annexe offers unique views, mood and style. Belmond Mount Nelson Hotel has played host to countless weddings and milestone celebrations. The glamorous and contemporary Planet Bar and Restaurant offers guests a true South African gastronomic dinner experience, and the newly refurbished Oasis Bistro offers guests a Mediterranean inspired al fresco breakfast and lunch menu overlooking the family pool and gardens. A daily Afternoon Tea served in the hotel lounge is a signature and not to be missed experience. Extending the emphasis on pleasure is Librisa Spa - a destination day spa boasting eight oversized treatment and shower rooms, separate manicure and pedicure rooms, and a sun-splashed conservatory. Treatments are based on the healing power of touch and incorporate products containing local ingredients. ... more less
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- Also Known As:
- Mount Nelson Cape Town
- Hotel Mount Nelson
- Belmond Mount Nelson Hotel Cape Town, South Africa