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“Amazing”

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Belmond Mount Nelson Hotel
Ranked #10 of 106 Hotels in Cape Town Central
Certificate of Excellence
colchester
Level Contributor
68 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Amazing”
5 of 5 bubbles Reviewed 31 January 2014

Stayed here for 4 nights mid January. Expected 5 star facilities and service and were not disappointed. This truly is an amazing hotel with lovely gardens and pool area and beautifully furnished and maintained rooms. We could not single out any one person for praise as everyone there was so helpful and always smiling. We used the courtesy car for Table Mountain and The Waterfront and this was a bonus with the drivers, again, being so helpful. Breakfast was plentiful and varied and the croissants were my favourite. The only criticism would be that the already prepared food, e.g. scrambled eggs and bacon, were only just warm. Although this can often be a problem when large amounts of food are being kept warm over a low heat. However, if you were prepared to wait a couple of minutes, the chef would willingly make fresh omelettes, etc. If you really want to spoil yourself then there could not be a better choice and it really is a case of you get what you pay for! We will certainly stay there again on our next visit but for longer!

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ColchesterJohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Xavier L, General Manager at Belmond Mount Nelson Hotel, responded to this review, 7 February 2014
Thank you for posting this positive review. Our baker, Togare Nabharani, does bake delicious croissants. Will look into the issue regarding the pre-cooked food on the buffet.
Look forward to welcoming you back on your return visit to Cape Town.
Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,497 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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London england
Level Contributor
94 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 27 January 2014

We stayed here for 3 nights and had an amazing time. We were upgraded to an Oasis Wing room, overlooking the pool. The staff were very helpful and always made you feel like you were coming back home and greeted you by name. Margaret in the dining room is a legend in herself! The hotel is well located for restaurants in Kloof Road and Long Street and all the museums by Company Gardens. Would return here like a shot.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank silverwedding
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Xavier L, General Manager at Belmond Mount Nelson Hotel, responded to this review, 31 January 2014
Thank you for your nice review. Please note that we will be offering the possibility of renting electric bicycles starting mid-February. This will be a fantastic way to discover Company Gardens and the surrounding area. Look forward to welcoming you back soon.
Best regards,
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Johannesburg, South Africa
Level Contributor
51 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 19 January 2014 via mobile

A grand "old lady " where people return year on year to meet up with old friends in a warm friendly environment. The smiling staff greet one on arrival which is reminiscent of a bygone era.
The rooms and public areas are beautifully decorated and the pool areas and gardens are magnificent. Problems, and there are problems as the Nellie is over 100 years old, are dealt with quickly, efficiently and with a smile.
We're eagerly looking forward to our next visit
Bev Chertkow

Stayed January 2014, travelled as a couple
Helpful?
Thank 911Bev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Xavier L, General Manager at Belmond Mount Nelson Hotel, responded to this review, 20 January 2014
Thank you for posting this nice review. Look forward to seeing you next year.
Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
somerset
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 17 January 2014

After visiting Cape Town for many years my husband and I decided to mark our wedding anniversary with a stay at the Mount Nelson. As it is an Orient Express hotel our expectations were high, but I can honestly say they were more than exceeded on every level.
From our limousine pick up at the airport through to the speedy check in, our arrival was seamless. We were delighted with our beautiful room that had the elegance and sophistication that is synonymous with the Mount Nelson. From the quirky lift to the wide sun filled hallways, everything about the hotel oozes old world charm, and we felt we have been whisked back in time to a more glamorous era.
The hotels central location means you are only a short drive from many of Cape Town’s attractions, and the complimentary taxi service provided makes a trip out tempting, but often we found it impossible to drag ourselves away from the delights of the hotel! We did of course try out some of Cape Towns many acclaimed restaurants, but none compared to the fine dining experience that can be enjoyed at the Planet Restaurant, enhanced in no small part by Restaurant Manager Emmanuel, who along with sommelier Pearl and the rest of the team make every meal feel like a special occasion.
We started our evenings in the Planet Bar, generally taking a table on the veranda. This has to be the best place in Cape Town to enjoy a cocktail. If you get bored with people watching, you can soak up the delights of the garden. Where else in such a busy city, could you enjoy the buzz of a sophisticated bar whilst watching local birdlife strut across the lawns? The bar staff are wonderful and strive to make everybody feel welcome, but the advantage of being a guest in the hotel is that they recognise you immediately. On one particularly busy evening, I was resigning myself to the fact that there were no tables available outside when Clinton appeared with one balanced on his head and created a space for us in seconds!
I’ve never much cared for buffet breakfasts, but this one changed my mind. There was a vast array of the most tempting breakfast items you could ever think of (and more besides!) We particularly loved the fresh berries, but have to admit we didn’t stop there!
The pool at the Mount Nelson is full sized and has the advantage of being heated, so we enjoyed swimming, in between sunning ourselves and being pampered by the pool staff!
Every aspect of our stay was wonderful, and all of the staff friendly and efficient, from the maid who serviced our room, to the knowledgeable drivers, the courteous reception staff who always remembered our names, and of course the amazing bar staff and waitrons.
The hotel is beautiful, but what made our stay exceptional, and what will keep us returning year after year, are the staff who are the heart and soul of this great establishment.
Don’t even think about staying in this hotel, just book it. You won’t regret it.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ceilidhsmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Xavier L, General Manager at Belmond Mount Nelson Hotel, responded to this review, 20 January 2014
Thank you for posting this nice review and complimenting our staff....no doubt, they are the heart and soul of the Mount Nelson.
Hope to see you again on your next visit to Cape Town.
Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Switzerland
Level Contributor
173 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
5 of 5 bubbles Reviewed 16 January 2014 via mobile

The Mount Nelson is a great favourite of all those that visit it and will become one for those that visit for the first time .

The hotel and gardens are gorgeous and the staff are just the most friendly kind caring group of people anyone could imagine !

I have now been there on and off for fifteen years and love it , it is not perfect but in its own way it is , one could not find a more relaxing welcoming hotel anywhere in the world. I look forward to my next visits .

Stayed January 2014, travelled with friends
Helpful?
Thank JonathonSwitzerland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Xavier L, General Manager at Belmond Mount Nelson Hotel, responded to this review, 20 January 2014
Thank you for your continuous support and nice comment about our staff. I am very lucky to work with so many wonderful chararcters. Look forward to welcoming you back in the near future.
Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Midsomer Norton, United Kingdom
Level Contributor
646 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 497 helpful votes
5 of 5 bubbles Reviewed 16 January 2014

It is quite clear that the staff are very proud to work here. I have visited twice, once for drinks in the garden on an extremely hot day and the other one for the famous afternoon tea which starts around 3 PM. Unless things have drastically changed since October 2013 the tea was more like an occasion and more than filled me up for the rest of the day. it is a self-service thing and you come and go as often as you want.

It is always worth a visit because this place is just up the hill from the Central Gardens and the art museum so it is no effort to walk a couple of hundred metres ( but watch out for the traffic on the road) and go and spoil yourself.

I don't feel it's respectful to dress too casually though I'm sure they used to everything.

Modern hotels may be bigger but nothing can beat the traditional design and grace of this place.

Take your time and wonder round and talk to the staff don't just treat them as functionaries.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank Brian-Snellgrove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Xavier L, General Manager at Belmond Mount Nelson Hotel, responded to this review, 20 January 2014
Thank you for visiting the Mount Nelson Hotel and happy to hear that you enjoyed our afternoon tea. Hope to see you again in the near future.
Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 14 January 2014

The Mount Nelson is like coming home, my husband and I have stayed three times in 5 years which is very unusal for us as we like to explore new hotels & places, this latest trip has made us fall in love even more not only with the Mount Nelson and its superb staff, but also with gorgeous Cape Town. The Mount Nelson has old charm values, and also location, location, location fab views, gardens, cafes, bars & Restaurants within minutes walking distance. If you are looking for class,charm & being treated as an individual, rather than modern and clinical, stay at the 'Nellie'.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Kim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Xavier L, General Manager at Belmond Mount Nelson Hotel, responded to this review, 20 January 2014
Thank you for your continuous support. Look forward to welcoming you back on your next visit to Cape Town.
Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Belmond Mount Nelson Hotel

Property: Belmond Mount Nelson Hotel
Address: 76 Orange Street | Gardens, Cape Town Central 8001, South Africa
Phone Number:
Region: South Africa > Western Cape > Cape Town > Cape Town Central > City Bowl
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Cape Town Central
#3 Family Hotel in Cape Town Central
#3 Spa Hotel in Cape Town Central
#9 Romantic Hotel in Cape Town Central
#10 Luxury Hotel in Cape Town Central
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Belmond Mount Nelson Hotel 5*
Number of rooms: 198
Official Description (provided by the hotel):
Belmond Mount Nelson Hotel is a timeless and authentic resort hotel located in the heart of Cape Town. With a unique legacy of service excellence based on authentic Cape hospitality, the hotel remains a destination of choice. The hotel's convenient location makes it easy for guests to explore the city centre and its surrounds, and some of South Africa's best beaches. The garden estate setting is an urban sanctuary, complete with two heated swimming pools, rolling lawns, a palm lined avenue and secluded Rose gardens which lend themselves to romance. The abundance of secure wide open space makes families feel at home and encourages children to run free and explore. Several distinctive accommodation wings offer a variety of 198 individually decorated, elegantly appointed rooms and suites. No two rooms are exactly the same, and each annexe offers unique views, mood and style. Belmond Mount Nelson Hotel has played host to countless weddings and milestone celebrations. The glamorous and contemporary Planet Bar and Restaurant offers guests a true South African gastronomic dinner experience, and the newly refurbished Oasis Bistro offers guests a Mediterranean inspired al fresco breakfast and lunch menu overlooking the family pool and gardens. A daily Afternoon Tea served in the hotel lounge is a signature and not to be missed experience. Extending the emphasis on pleasure is Librisa Spa - a destination day spa boasting eight oversized treatment and shower rooms, separate manicure and pedicure rooms, and a sun-splashed conservatory. Treatments are based on the healing power of touch and incorporate products containing local ingredients. ... more   less 
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Also Known As:
Mount Nelson Cape Town
Hotel Mount Nelson
Belmond Mount Nelson Hotel Cape Town, South Africa

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