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“Exceptional service, wonderful experience”

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Belmond Mount Nelson Hotel
Ranked #11 of 112 Hotels in Cape Town Central
Certificate of Excellence
Reviewed 17 June 2009

For second year in a row, we spent the night (in the Churchill Suite) for our wedding anniversary. From the doorman to the check-in to the room service response time - exceptional. A huge room, beautifully decorated. Staff knowing your names - and going out of their way to greet you and make sure all's ok. Value for money, too.

  • Stayed: June 2009, travelled as a couple
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2  Thank Devil1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,383 - 1,389 of 1,682 reviews

Reviewed 29 May 2009

Spent four nights here and enjoyed every moment of our stay. We arrived in the early morning but were treated to tea on the terrace while we waited for our room to be ready. Lovely room, huge, with nice bathroom and large bath. Breakfast every morning on terrace overlooking the pool, such a treat with extensive selection of foods. Had afternoon tea twice which meant we did not need dinner - it's huge, the only criticism was that on one occasion there was a large party of screaming women inside, and that the staff do not wipe the tables clean between service. Lovely food. Ate dinner in restaurant one night - very good indeed. Beds comfortable, room clean and very quiet. Every member of the staff appears to be proud to work there, which makes it special. Nicest thing - it's a luxury hotel with lovely garden in the downtown area, and is not a cookie cutter place - there is nothing else like it. Bonus is that it's no-smoking.

  • Stayed: April 2009, travelled as a couple
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1  Thank TravellerBD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 May 2009

We got married and stayed at the "Nellie" for 4 Nights in January this year. We had an absolutely amazing time, it was everything we dreamed of and more. I have to say that I was a little apprehensive getting married abroad, as you can end up being a little out of control, however with the staff, especially Genevieve all of our fears were diminished.
The service was in a private garden in the grounds, the minister Andred Hayward was amazing, and everyone who has seen the video says that it is the best service they had ever seen....... The Cake (Wades Cakes), Photographers (Clifford and Shelley Alexander), The Hair (Steven) and Makeup (Lyndal) Flowers and Harpist were all amazing........and the meal in the Restaurant. We had the Perfect Day...........and I would recommend it to anyone thinking about getting married abroad.

In terms of the Hotel, we had a fantastic room in the older part of the hotel, with a lounge and a bathroom to die for......breakfast was great, the Planet Bar was cool and so were the Club sandwiches.....and Afternoon Tea........was incredible.

The Gardens were so pretty, the pools fantastic, the little one by Sydenham Terrace was blissful, and again pool service was great. I did not have a spa treatment but are sure it would have been fab!

Nothing was too much trouble for anyone, while we were there we hired an AC Cobra, and drove down to Cape Point, which was amazing, and we went to the Summer evening concert in Kirstenbosch Gardens which was so cool.

What more can I say...........we are in the process of booking to go back and stay at the "Nellie" it's a piece of history, elegant and with a superb service, can't wait to be back there!!

  • Stayed: January 2009, travelled as a couple
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1  Thank MaisonBlanc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 May 2009

What can I say.... The Nelson is our favourite hotel in the world.
The timing of our flight meant we arrived early for check in but this was not a problem and we were treated like VIP’s from the moment we walked in. We were given a tour of the hotel so we got our bearings quickly and knew how to access all the facilities. As we were in South Africa to get married we were upgraded from a standard room to a junior suite which was beautiful (we also received complimentary champagne). All this and we weren't even getting married in their hotel!
Staff were always polite and courteous and couldn’t do enough to ensure our stay was special. The concierge greeted us by name every day (which was a nice touch as he had a lot to remember)
In the evening staff turned down our bed, put out robes and slippers ready for us to slip into on our return and placed bottled water on the nightstand which all took some getting used to at first (but we did and very quickly)
Breakfast at the Nelson was something we looked forward to every morning. There was an amazing choice and everything looked and tasted wonderful, you could have just about anything you wanted, including champagne! The service was excellent, we have had lunch in the Oasis restaurant on a previous visit and can highly recommend that too.
We indulged in High Tea which was an event in itself and a ‘must do’ just make sure you book places asap as they get busy especially on a Sunday. Make sure you check out the Planet Bar, the decor is stunning.
The Nelson is an amazing place, a beautiful hotel full of old fashioned charm that knows how to make all of its’ guests feel very special and we didnt want to leave. We cant recommend this hotel highly enough and we cant wait until we can return.

  • Stayed: September 2008, travelled with family
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1  Thank LittleV74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 May 2009

Booked into the Mount Nelson on a two night special they were running in order to take my girlfriend there and pop the question. The staff, the room (they upgraded us for this special occassion), the setting, the food, the whole experience (because it isint a stay at a hotel - it is an experience), was really really excellent and memorable.

Went to the new One and Only for dinner and drinks, and yes its new and slick and sophisticated, but it reminds me of a middle eastern conference centre, and lacks the character and charm of the Nellie.


Highly highly recommended!

  • Stayed: April 2009, travelled as a couple
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1  Thank Msuna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 May 2009

A great classic hotel, but very expensive for South Africa. We stayed ona corporate rate, which made it worthwhile. They have a beautiful garden, but you can't see the sea from the hotel.

The high tea is worth experiencing, even if you don't stay here. It costs 150ZAR per person and you can go back for as many scones, cucmber sandwiches, etc as you want.

They also have a corporate car to take you within a 10 mile radius of the hotel. Very useful in the evening if you want to go out for dinner and don't want to drive.

  • Stayed: April 2009, travelled as a couple
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1  Thank Intrepidtraveller81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2009

The Mount Nelson is a wonderful place to relax and its setting is very attractive. The rooms are large and tastefully decorated and the pool area is a great place to get some sun and unwind or have a cool dip. Service is generally excellent. Dining is very good though I thought the scones at the fabled afternoon tea were a bit indifferent. Our visit which was going wonderfully was mostly ruined by the theft of cash from our room safe. Hotel security apparently investigated it but in the end resolved nothing and hotel management never contacted us. It is quite disappointing that after ten years of international travel and having stayed in some pretty marginal places, my one and only robbery occurred in this five star hotel.

  • Stayed: April 2009, travelled with family
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2  Thank GeorgeRex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Belmond Mount Nelson Hotel

Address: 76 Orange Street | Gardens, Cape Town Central 8001, South Africa
Phone Number:
Region: South Africa > Western Cape > Cape Town > Cape Town Central > City Bowl
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Cape Town Central
#2 Family Hotel in Cape Town Central
#4 Spa Hotel in Cape Town Central
#9 Romantic Hotel in Cape Town Central
#11 Luxury Hotel in Cape Town Central
Price Range: £327 - £624 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Belmond Mount Nelson Hotel 5*
Number of rooms: 198
Official Description (provided by the hotel):
Welcome to Belmond Mount Nelson Hotel, in Cape Town’s buzzing heart. We invite you to relax in our iconic pink buildings, airy rooms and dreamy gardens. Enjoy imaginative local cuisine, nourishing spa treatments and eye-catching artworks. Captivating visitors since 1899, Cape Town’s iconic resort hotel is a tranquil hideaway just moments from the city’s buzzing heart. Our 198 individually designed rooms and suites and a host of fabulous facilities appeal equally to romantic couples, families or adventurous groups. Stroll through our expansive gardens, take a tree tour or browse the outdoor sculpture exhibition. Discover the hotel’s history, art and culture on self-guided tours. Enjoy imaginative cuisine in our restaurants and soothing bliss at the spa. Just beyond our gates lies the pulsating city, with stunning beaches and historic hotspots moments away. Forever watching over the hotel is Table Mountain, another wondrous Cape Town landmark. ... more   less 
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Also Known As:
Mount Nelson Cape Town
Hotel Mount Nelson
Belmond Mount Nelson Hotel Cape Town, South Africa

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