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“The Table Bay Hotel 3 night stay”

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The Table Bay Hotel
Ranked #19 of 109 Hotels in Cape Town Central
Certificate of Excellence
Plymouth
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“The Table Bay Hotel 3 night stay”
Reviewed 5 April 2014

A large hotel with a personal service. A warm welcome greeted us on our arrival. The room was large and luxurious. The hotel has a swimming pool on the roof with a cocktail bar with waiter service, a lovely place to relax and soak up the sun. This hotel is located close to all of the restaurants and cafes. There is a relaxed vibe as you walk around the V&A at night.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FoodiePlymouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Las Vegas, Nevada
Level Contributor
64 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 3 April 2014

We had a wonderful stay at the Table Bay Hotel, which started off our first visit to South Africa on the right foot. We arrived late in the evening (just after 11pm), and we were greeted by reception. Shaun was nice enough to show us around the hotel and walk us up to our room. Soon after he showed us the amenities of the room, the bellhop arrived with our luggage. I'm sure treatment like this isn't possible when reception is busy, but it was a nice touch after a long travel day from the US.

The hotel is beautiful - very clean with lovely decor. The rooms are very well-appointed and clean. The bathroom sinks, however, didn't drain very well. But not that much of a bother for us. The hotel is in a prime location - situated on the V&A Waterfront and next to a mall (in fact, it's attached to the mall), there are plenty of options for food and shopping. This came in handy for us on the day it rained. We were able to leave our room, go to the lobby, take the escalator to the entrance of the mall and do some shopping and have some lunch. Did you leave something at home? Want a snack? There's even a large grocery store on the lower level of the mall.

The breakfast is the best breakfast buffet we've seen at a hotel - so many choices! Everything from fruits, salad, danishes, cereal, hot food, waffles/crepes, and more. We didn't feel like the service was lacking. There was always someone clearing our plate when we were done and ready for more, and everyone was very friendly. We sat outside one of the mornings we were there, and while there were birds around, they were never bothersome to us.

Dinner at Camissa was nice as well. Service was a little slow, but the staff was friendly. The food was good.

We also enjoyed high tea in the Lounge. Again, friendly staff and a great selection of small sandwiches, biscuits, and desserts.

We have to mark down the hotel because of the concierge. While very nice and always willing to help, we experienced some poor service and lack of communication. Our first instance occurred when my husband requested a shuttle to the GrandWest Casino. He made a reservation the night before, and the next morning decided to change the reservation to one hour later. He was told it was taken care of, but sure enough, we received a phone call at the original time saying that the shuttle was waiting for him. The second instance was when we decided to cancel a tour we had booked. I asked at the concierge desk if we could cancel the tour (which was the next day), and I was told they would take care of it. The next morning, we received a call saying the tour guide was in the lobby waiting for us. We experienced lack of communication when we inquired about the complimentary shuttle to Table Mountain. We were told to show up outside at the scheduled pick up time, and the shuttle would be there. Upon arrival (we even showed up 10 minutes early), we were told the shuttle was already full. We weren't informed that it was first come, first served. Had we known, we would've shown up much earlier. We were given the impression that space on the shuttle would not be a problem. We ended up taking a taxi up to Table Mountain. Someone in our party tried to take the shuttle back to the hotel from Table Mountain, but she said it arrived 10 minutes earlier than scheduled and didn't wait.

Overall, we had a really great experience at the Table Bay Hotel. We would definitely stay here again, mostly because of the breakfast buffet (which had a lovely view of Table Mountain and the Waterfront) and the location.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travelteamSDF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NW IN
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 April 2014

We had a wonderful stay at The Table Bay. US visitors traveling on a "South Africa in Absolute Style" tour with Lion World Travel. Both the accommodations and the staff were perfect, 1st class in every way.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WLC1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lancashire
Level Contributor
47 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 1 April 2014

This was our final 5 night stay on our tour of South Africa. Having spent some time in Cape Town previously we had decided to stay here as it was recommended as the place to stay being one of the top hotels in Cape Town.

It did not get off to a good start – we arrived early at 12.30 and were told our room was not ready, this we had expected and we were offered complimentary tea/coffee whilst we waited for it to got ready. After 2 hours we still had not got a room whilst we noticed that others arriving later were being shown to their room after no more than ½ hour wait. Finally my wife went to enquire when our room would be ready. We were told it still wasn’t ready and we were given an alternative. We were shown to our room and as soon as we walked in I commented that I could smell cigarette smoke (we had requested a non- smoking room). We were assured in a somewhat haughty manner that it was non-smoking and if we wanted to complain we could. We did some minimal unpacking and went straight out to the V&A Waterfront not returning until after our evening meal. Despite the window being open it still smelled of cigarette smoke. The following morning I noticed a sign on the desk “smoking area”. We immediately went to reception to complain. We were advised that this hotel does in fact allow smoking in designated rooms – which ours was one. We then enquired as to why we weren’t allocated our original room – no good reason was given. (A shrug of the shoulders). The hotel policy clearly states that rooms will be ready for occupation from 2.00 pm onwards. (Ours was not)

We asked to be moved to a non-smoking room to which the reply was we will see what we can do in about ½ hour. We went to have breakfast and returned 40 minutes later to enquire about the progress. None, “we will see what we can do you will have to wait, a room will have to be cleaned and this could take some time”. This was totally un-acceptable from this quality of hotel. It was only on demanding to see the Duty Manager that any progress was made and we were re-allocated a room and our luggage moved within the hour. (We still do not understand why we could have the original room allocated to us). The Duty Manager was apologetic and indicated that the “hotel” would do something special to make up for the inconvenience of the need to change rooms. (The something special was ½ bottle of red wine!!)

The only meal we took in the hotel was breakfast. As expected for such a large hotel this was a Buffet. It was very good with an exceptionally wide choice of both hot and cold food although at times it did become a “free for all”

The rest of the stay was uneventful though obviously coloured by this initial experience.

This is supposedly one of the top three hotels in Cape Town on the V&A Waterfront – we were disappointed and consider it to be only average and on any future visit to Cape Town will not be stopping here.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LancashireWarrior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TableBayHotel, General Manager at The Table Bay Hotel, responded to this review, 2 April 2014
We are sorry to hear that your stay with us was disappointing, we value our 5 star service and product offering, and would hope that you may reconsider a visit in the future. We do value the feedback and will follow up with the Front Office team with regards to your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland, Oregon
Level Contributor
154 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 215 helpful votes
Reviewed 1 April 2014

This is, however, my first stay at this property. Excellent service, well maintained. Staff are extremely well trained and competent. A joy to stay here! Expensive but worth all that I paid so the value equation works for me. Excellent location right in the V&A. I will stay here again in the future.

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank joelob22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TableBayHotel, General Manager at The Table Bay Hotel, responded to this review, 2 April 2014
Thank you for taking the time to post your feedback on TripAdvisor, delighted to hear you enjoyed your stay at The Best Address in the Cape!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 April 2014

Stayed for 2 nights. On arrival was not really greeted at reception but straight away was asked for my credit card!! I explained that payment was already taken for one night an was surprised they wanted payment + ZAR 1000 to cover any further expenses!!!
Taken to room typical of this style hotel but could do with modernising. We found the toilet light was not working even though I was informed that the rooms are always checked by a supervisor The shower head is very small an inefficient an the shower water takes a while to drain away. This was not acceptable especially for the price we paid for the room!
Breakfast is very good but you can't sit outside because of the Gulls but nothing is done by the hotel to discourage the birds an food and customers gets messed on!!! Lots of staff in the breakfast area but they stand around talking an service is slow an not as attentive as you would expect from this class of hotel. Staff in other areas of the hotel were very good
I would not stay here again as there are other hotels in the area that are 5*

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 1133557
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TableBayHotel, General Manager at The Table Bay Hotel, responded to this review, 2 April 2014
Thankyou for your feedback on TripAdvisor. We regret to hear that your stay with us was not satisfactory, we do pride ourselves on our 5 star service and product offering, and strive continually to maintain the property, with annual maintenance programmes. We will be discussing your feedback with our Maintenance and F&B team and hope you will visit us again, should you return to Cape Town.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, Florida
Level Contributor
131 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
Reviewed 30 March 2014

Lovely hotel with a great view of Table Mountain. Splendidly located at the Waterfront. The room was nice, big and impeccable, the breakfast fabulous and the staff attentive. What more can I say? Just amazing! I would recommend it to everyone who is thinking of going to Cape Town.

Room Tip: Table Mountain View is a must.
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FromSaoPaulo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Table Bay Hotel

Property: The Table Bay Hotel
Address: Table Bay Hotel | Table Bay Breakwater Blvd, Quay 6, Cape Town Central 8001, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Cape Town Central
#8 Spa Hotel in Cape Town Central
#10 Family Hotel in Cape Town Central
#16 Romantic Hotel in Cape Town Central
#19 Luxury Hotel in Cape Town Central
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Table Bay Hotel 5*
Number of rooms: 329
Official Description (provided by the hotel):
The Table Bay offers the ultimate in 5-star luxury hotel accommodation in Cape Town. One of the Leading Hotels of the World, this sophisticated Sun International property was opened in May 1997 by iconic former South African president, Nelson Mandela. As part of the Sunlux Collection, The Table Bay continues to set its own standards in international service, cuisine and luxury. Situated on the historic Victoria & Alfred Waterfront, The Table Bay hotel is perfectly positioned against the stunning backdrop of Table Mountain and the Atlantic Ocean and provides easy access to the top places to visit in Cape Town. ... more   less 
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Also Known As:
Table Bay Cape Town
Table Bay Hotel Cape Town
Hotel Table Bay
The Table Bay Hotel Cape Town, South Africa

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