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Protea Hotel by Marriott Cape Town Waterfont Breakwater Lodge
Ranked #61 of 106 Hotels in Cape Town Central
Annandale, Virginia
Level Contributor
403 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
“Beautiful Hotel”
Reviewed 1 April 2014

This is right at the V&A Waterfront and quite safe to walk back and forth. The rooms are well appointed and has everything you need. A nice refrigerator, toileties and nice hot water. The buildings are a bit disjointed as it was once a prison and is not segmented with the hotel and the Business College.

The Breakfast buffet is really nice with just about everything that you would want. The staff is friendly, accommodating, and eager to help.

Room Tip: All rooms are situated nicely, there is not a good or bad one.
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  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VisaLady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHBWLCPT, General Manager at Protea Hotel by Marriott Cape Town Waterfont Breakwater Lodge, responded to this review, 14 April 2014
Dear VisaLady,

WOW, Thank you so much for the lovely, positive comments on TripAdvisor, and I would like to personally THANK YOU for taking the time to post your lovely comments.

GUEST feedback is imperative for us to ensure we know what our GUESTS experience regarding our services and facilities offered, to be able to not only meet, but exceed your expectations every time you stay with us.

Looking forward to welcome you back in the near future!

Kind Regards

Colin Naiker
GENERAL MANAGER
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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941 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (170)
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North Las Vegas
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 30 March 2014

Hotel room was pretty basic but nicely decorated and clean. Morning buffet was ok. Hotel location is a definite plus - located near the V&A Waterfront with more shops and restaurants than we had time to visit during our four night stay. Hotel is also near the terminal for popular HOHO bus routes that travel around city.

Room Tip: Rooms in Building C are in the same building as the restaurant and a little closer to V&A Waterf...
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank shakacruiser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHBWLCPT, General Manager at Protea Hotel by Marriott Cape Town Waterfont Breakwater Lodge, responded to this review, 14 April 2014
Dear shakacruiser,

Thank you for taking the time to review Protea Hotel Breakwater Lodge.
We aspire to deliver contant great customer service to our GUESTS.

We look forward to hosting you in the near future.

Kind Regards,
Colin Naiker
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Basingstoke, England, United Kingdom
Level Contributor
238 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed 26 March 2014

This place used to be a prison.Not now,we were booked in here for B&B.On a lot of the walls were copies of original logs determining the sentances given out .[ie 2 months solitary confinement for bad behaviour].
Breakfast was very good,we never had dinner there we went elsewhere,but did use the Bar a bit in the afternoons,and the Bar Staff were very very helpful..
A good jumping off place for seeing Capetown.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Spud C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHBWLCPT, General Manager at Protea Hotel by Marriott Cape Town Waterfont Breakwater Lodge, responded to this review, 14 April 2014
Dear Spud C,

A big thank you for taking the time to review Protea Hotel Breakwater Lodge.

We are so pleased that you enjoyed our delightful breakfast!
We aspire to deliver contant great customer service to our GUESTS and thank you for the valuable feedback concerning the STAFF. Kindly be assured that this will be addressed further with the department head in order to ensure that our service is always of high delivery.

We look forward to hosting you in the near future.

Thank You & Kind Regards,
Colin Naiker
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Quatre Bornes, Africa
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 22 March 2014

Conveniently situated near the V&A, impressive conversion of prison. Rooms are now much better after the renovation - still a little tight on space. Gym is not outstanding but has basic facilities. Service needs improvement and food quality was not the best.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shailesh B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHBWLCPT, General Manager at Protea Hotel by Marriott Cape Town Waterfont Breakwater Lodge, responded to this review, 14 April 2014
Dear Shailesh B,

Thank you for taking the time to give feedback regarding your stay at Protea Hotel Breakwater Lodge.

GUEST feedback is imperative for us to ensure whether or not we are meeting and exceeding our GUESTS expectations, and without comments, we would never know when we are doing right, but more importantly, when we are doing wrong.

I take your comments regarding the food quality very seriously, as we strive to offer our GUESTS, good food, friendly service and STAFF, and a good night`s rest. Thank you for pointing out where we are falling short, and I will address this with the Chef and Kitchen STAFF.

Please accept my sincere apologies and trust that this will not deter you from staying with us again in future.

Kind Regards,
Colin Naiker
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hampshire
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 21 March 2014

We have just returned from our 4th visit to the Breakwater Lodge. We stayed in the same deluxe room as we had last year. I wrote to the hotel in advance and they allocated the room to us on arrival. It is an unusual set-up as the premises are shared with Cape Town University but this is no problem at all - hence the fact that we keep going back there. The complex is converted from the old prison and there are still some signs of its past in the University building but the whole place has been extensively refurbished and its heritage should not deter you from staying here. Car parking is good and reasonable priced and the location for the price is unbeatable.

We intend returning in 2015 and hopefully many times in the future.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Greygem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHBWLCPT, General Manager at Protea Hotel by Marriott Cape Town Waterfont Breakwater Lodge, responded to this review, 14 April 2014
Dear Greygem

Thank you so much for your lovely comments on TripAdvisor.
We really appreciate all comments from our GUESTS to ensure that we are meeting and exceeding all our GUEST`s expectations.

Once again, thank you for taking the time to give us your feedback, and we hope to welcome you back in the near future.

Kind Regards,
Colin Naiker
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 March 2014

We have stayed at this hotel a number of times. We liked it for its location- we have a child so it's important to be central and safe.
We booked a room on line through booking.com for four adults and a cot back in sep. We sent a message along with the booking to check that the room was suitable for our requirements, they replied promptly saying yes.
On arriving at the hotel we were shown a room that did not have any space for four adults, let alone a cot. After waiting a long time for the manager to stroll in and ignore us he granted us some time. He said he was informed that the room wasn't suitable in the morning (it was now 6pm). My partner had to go off to deal with something so I was left with a hungry tired 2 year old to deal with this. It took two hours. I was taken very little notice off, I was told a number of lies(no other rooms available, they had no contact details for us to ring sooner even though they were at the top of his booking form). I was informed that we would be found rooms 'somewhere in cape town'. This was not acceptable. After basically being laughed at we were offered some rooms (apparently there were now some?!) but I 'just' had to pay extra money. He giggled when I said I didn't just have extra money. I felt that because I was tourist it was assumed I could just find an extra 1000£. He finally gave us some rooms which we would negotiate tomorrow after telling me he would get the sack and he had kids to feed. He also made a comment my partner would not be pleased with these rooms as they were twin beds not a double, how he felt this comment was acceptable I do not know.
We had some rooms. In the smoking area.
At midnight that night, he decides to call up to negotiate. We were extremely angry as as stated we have a young child. He did after a fight (in an empty reception which was better for him) to give the rooms for the price we originally agreed.
After this the rooms were rarely cleaned. I would never return and will be putting in a formal complaint. The managers were appalling... The porters however were absolute stars and helped us so much that first day.
Be careful booking here if you have children as I have to say that was really stressful and my little boy didn't eat till 9 due to incompetence.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lydsyh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHBWLCPT, General Manager at Protea Hotel by Marriott Cape Town Waterfont Breakwater Lodge, responded to this review, 14 April 2014
Dear Lydsyh,

Thank you very much for taking the time to post your comments on TripAdvisor.

GUEST feedback is imperative for us to ensure that we not only meet, but exceed all our GUESTS’ expectations.

I was disappointed when I read your comments, as this is not the service and standards we are always proud to offer. Please accept my sincere apologies for the inconvenience caused, and I will definitely follow up and correct these concerns with my Management and STAFF.

We need to know when we have done right, but more importantly, when we have done wrong as well. Your feedback has therefore been truly invaluable to us.

Once again please accept my sincere apologies, I would love the opportunity to further address the concerns you have raised and kindly ask that contact me personally at your conveniance on gm@bwl.co.za or 021 406 1309.

Kind Regards,
Colin Naiker
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scotland
Level Contributor
121 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 10 March 2014

I have stayed in this hotel before and on this trip with my husband we stayed here for 5 nights. For those who like the V&A Waterfront then this hotel is in a great location - easy walking distance to the Waterfront. The rooms are comfy and nicely decorated and spotlessly clean. Depending on which room you get it could be quite a small room so be aware that if you're there for a longer stay and have a lot of luggage you may want to call the hotel and ask to be allocated one of the larger rooms. The business double rooms are great and have plenty of space. The bathrooms in some of the rooms are only separated from the room by frosted glass - this doesn't bother my husband and I but it's not for everyone so is something to be aware of. Staff are friendly and helpful and always there with a cheery hello when you see them. Will definitely be back at this hotel in the future.

Room Tip: All rooms are nice (I've stayed in 3 different room) but you may want to request a larger room f...
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Emma W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHBWLCPT, General Manager at Protea Hotel by Marriott Cape Town Waterfont Breakwater Lodge, responded to this review, 14 April 2014
Dear Emma W,

Thank you for your wonderful comments and for choosing to stay at Protea Hotel Breakwater Lodge. I am delighted that you enjoyed your time with us and that our V&A Waterfront location provided you with the perfect place to enjoy your time in Cape Town!

Your compliments on our services and facilities are very much apretiated. It is our aim to continuosly provide a welcoming and comfortable experience to all our GUESTS, thus I am so pleased to hear that we were able to accommodate all your personal needs.

Wishing you safe travels and we look forward to welcoming you back again soon!

Kind Regards,
Colin Naiker
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Protea Hotel by Marriott Cape Town Waterfont Breakwater Lodge

Property: Protea Hotel by Marriott Cape Town Waterfont Breakwater Lodge
Address: Portswood Road | V & A Waterfront, Cape Town Central 8001, South Africa (Formerly Protea Hotel Breakwater Lodge)
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#25 Spa Hotel in Cape Town Central
#48 Business Hotel in Cape Town Central
#54 Romantic Hotel in Cape Town Central
Price Range (Based on Average Rates): £
Hotel Class:3 star — Protea Hotel by Marriott Cape Town Waterfont Breakwater Lodge 3*
Number of rooms: 191
Official Description (provided by the hotel):
Experience a rich piece of history balancing modern-day comfort when you stay at this hotel right next to Cape Town's fabulous V&A Waterfront. Just a minute away from restaurants, theatres and shops, the hotel is perfectly positioned in the heart of the V&A Waterfront and 25km from Cape Town International Airport. The hotel is also near all the main routes to the beaches, mountain walks and city hotspots as well as the Cape Town International Convention Centre (CTICC) and Cape Town Stadium. The hotel is closely linked with the University of Cape Town's Graduate School of Business and features 18 conference venues, four public lounges, gym, SPA, business centre, 24-hour secure parking - 250 parking bays, airport transfers, laundry service. The hotel boasts with 191 modern environmentally conscious rooms with standard rooms, business suites and family units. All rooms are equipped with minibar fridge, free uncapped WIFI, tea/coffee facilities, air-conditioning, LCD flat screen TV, telephone and laptop-friendly electronic safes. Stonebreakers Restaurant offers a la carte & buffet menus daily in a relaxed atmosphere with magnificent views of both the V&A Waterfront and Table Mountain. A selection of alcoholic and non-alcoholic beverages is available from our full service bar. ... more   less 
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Also Known As:
Protea Hotel Breakwater Cape Town Central
Breakwater Hotel Cape Town
The Breakwater Hotel
Protea Hotel By Marriott Cape Town Waterfont Breakwater Lodge South Africa

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