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“Disappointing Service”

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Protea Hotel Cape Town Victoria Junction
Ranked #60 of 112 Hotels in Cape Town Central
Reviewed 21 November 2012

My partner and I checked in for a few days earlier in the year. The check in lady was unfriendly and we were rather underwhelmed with the lack of information. We were not even given directions to the room which proved to be small, poky and noisy. The room overlooked the main road. It had a tiny bathroom and minimal floor space. It was on a mezzanine level open to the reception floor. At night it was impossible to sleep due to the noise from the reception and bar. I phoned reception and was told that a large group had just arrived and were stuck on top of table mountain all day. No appology was offered. The breakfast was good - choices were plenty. I was worried about the security aspect but this proved to be OK. The hotel is in a good location with easy access to the Waterfront and Cape Quater shopping area. I would not walk at night and would arrange a secure taxi to get around ( Marine Taxis are best )

  • Stayed: February 2012, travelled as a couple
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Thank Matt J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vj_general_manager, General Manager at Protea Hotel Cape Town Victoria Junction, responded to this reviewResponded 22 November 2012

Dear MattJ,
Thank you very much for your review of the Protea Hotel Victoria Junction on Tripadvisor. I'm incredibly sorry that we were not able to exceed your expectations. Your comments in relation to our STAFF and our facilities are noted and we will endeavour to improve upon those areas of concern. We do hope that if you visit Cape Town again you'll give us another go so we can show you the improvements we've made. Untill then, safe travels!

Regards,
PIETER BUITENDAG
General Manager

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487 - 493 of 671 reviews

Reviewed 20 November 2012

This hotel was very nice, Loved the staff. The breakfast buffet was really nice & Cheryl is amazing. We really enjoyed seeing her. The room was very nice, we didnt spend too much time in the hotel but when we did all of the staff was very helpful. We didnt even mind the noise from the street. We thoroughly enjoyed our time & would definitely stay here again. The waterfront was very close which we liked as well, & the staff helped us with trying to find fabric & told us exactly where we needed to go. This was definitely a great hotel to end our trip with.

  • Stayed: November 2012, travelled with family
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1  Thank 619miamiluv662
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vj_general_manager, General Manager at Protea Hotel Cape Town Victoria Junction, responded to this reviewResponded 22 November 2012

Dear 619miamiluv662,

Thank you so much for your amazing review of our Hotel on tripadvisor, we appreciate it immensely. Thank you for complimenting our STAFF and our facilities! We most certainly hope that you return to Cape Town soon and that we may once again be your hosts! Untill then, safe travels!

Best regards,
PIETER BUITENDAG
General Manager

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Reviewed 16 November 2012

We stayed here for 4 nights and really enjoyed ourselves. The hotel is in a good location and convenient for shops, restaurants and the V&A Waterfront. The rooms are modern and very well appointed. The food was good, especially the breakfast buffet which was varied, plentiful and well organised. Overall, this was a very good experience and we would recommend this hotel as a great base for exploring what Cape Town has to offer.

Stayed: November 2012, travelled with friends
Thank PAH810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vj_general_manager, General Manager at Protea Hotel Cape Town Victoria Junction, responded to this reviewResponded 19 November 2012

Dear PAH810,

Thank you so much for your review of the Protea Hotel Victoria Junction! We appreciate your comments and feedback tremendously. Thank you for commending our various services and facilities.

We bid you safe travels and best regards,

PIETER BUITENDAG
General Manager

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Reviewed 14 November 2012

We arrived at the airport and hotel sent a driver to pick us up. We arrived at 10.00 a.m. but they still let us check into our room. The attic room was two storied with kitchen, microwave, kettle and even Nespresso coffe making machine with six capsules. Bathrooms both down and upstairs, both with showers. Large king sized bed which was very comfortable.

Staff very very. Friendly especially Precious on reception. Breakfast was good buffet breakfast with hot bacon and all trimmings.

Room Tip: Worth joining Prokard club if you are staying in Protea hotels
See more room tips
  • Stayed: November 2012, travelled as a couple
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2  Thank John P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vj_general_manager, General Manager at Protea Hotel Cape Town Victoria Junction, responded to this reviewResponded 19 November 2012

Dear JohnP,

Thank you so much for your review of the Protea Hotel Victoria Junction. We appreciate your comments and feedback tremendously. I'm elated you have a great stay and thank you also for recomending Prokard, our loyalty card and it's benefits.

Safe travels and best regards,

PIETER BUITENDAG
General Manager

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Reviewed 13 November 2012 via mobile

Was very impressed with the hotel decor. The room was lovely. Well thought out and decorated nicely. Little details from the maid were also a nice touch (eg leaving the TV guide on the right page). The walk to the waterfront is ok during the day, but I got taxis back when it was dark as the route was quite intimidating (R30).

  • Stayed: November 2012
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1  Thank JonP77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vj_general_manager, General Manager at Protea Hotel Cape Town Victoria Junction, responded to this reviewResponded 19 November 2012

Dear JonP77,

Thank you so much for your review of the Protea Hotel Victoria Junction. We sincerely appreciate your feedback and comments! Safe Travels and best regards,

PIETER BUITENDAG
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 November 2012

I don't often stay in a Protea Hotel unless it's for business. Thus was a pleasant surprise as chain hotels are often band and generic. My room was unpleasantly smelly when I arrived but this what been sorted out by the time I returned from dinner. The bathroom was pleasant and the shower was nice and hot once I had worked out that the hot and cold were swopped! A good sleep in a comfortable bed. I really liked the desk set up in the room - very useful. Unfortunately there was no view of either the sea or the mountain from my room - a real negative in Cape Town. And the road outside s noisier than I would have liked. A full breakfast buffet - standard but well-presented and prepared. I had to pay for parking (daily rate) in the underground parking area. I really think charging hotel guests for parking is unnecessary.

Room Tip: If possible,ask for a room far from the roads.
See more room tips
  • Stayed: November 2012, travelled on business
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2  Thank FionaJeanWallace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vj_general_manager, General Manager at Protea Hotel Cape Town Victoria Junction, responded to this reviewResponded 19 November 2012

Dear FionaJeanWallace,

Thank you very much for your review of the Protea Hotel Victoria Junction. We appreciated your feedback and will most certainly endeavour to make improvements in line with your constructive criticism. Thank you again and safe travels!

Regards,
PIETER BUITENDAG
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2012

I stayed here three nights at the end of a tour of South Africa. Super hotel and fairly near to the waterfront. You are best to take a taxi to the waterfront (we were advised by our tour company to do that). The hotel also offers a shuttle to the waterfront in the evening and also a return to the hotel.

The room was spacious and clean. It was near the main road but not particularly noisy. The food was very good and there was a wide selection of food at breakfast.

The staff were very helpful and pleasant. Bar staff were efficient and friendly and even took the care of asking if you felt better. (I was not well on one of the nights and it was nice for someone to ask if you were OK!)

  • Stayed: October 2012, travelled solo
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1  Thank christinemac73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vj_general_manager, General Manager at Protea Hotel Cape Town Victoria Junction, responded to this reviewResponded 31 October 2012

Dear Christinemac73,

Thank you so much for making comment on Tripadvisor about your recent stay at the Protea Hotel Victoria Junction! Thank you for being so complimentary of our STAFF and facilities! We hope we can host you again in future but until then, safe travels!

best regards,
PIETER BUITENDAG
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Protea Hotel Cape Town Victoria Junction

Address: corner Somerset Road and Ebenezer Road, Cape Town Central 8002, South Africa (Formerly Protea Hotel by Marriott Cape Town Victoria Junction)
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Spa Hotel in Cape Town Central
#34 Business Hotel in Cape Town Central
#55 Luxury Hotel in Cape Town Central
Price Range: £94 - £175 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel Cape Town Victoria Junction 4*
Number of rooms: 172
Official Description (provided by the hotel):
Situated in the urban landscape of Greenpoint, one of Cape Town's trendiest suburbs, The Protea Hotel by Marriott Cape Town Victoria Junction's location offers easy access to major Cape Town tourist attractions as well as the CBD, the Cape Town International Convention Centre and the V&A Waterfront for GUESTS staying on business. Our in house, Connexxion Restaurant is the perfect option for guests on the go. The breakfast buffet remains of international standard with a huge variety of items to choose from and for your convenience - breakfast hours over weekends are extended so you can sleep in! The Hotel provides a new contemporary urban lifestyle where you can live, work and play within a 5 kilometre radius. Walk to the Cape Quarter Lifestyle Centre and the Greenpoint Park or cycle on the new pedestrian and cycle ways. Catch a MyCity bus or the red Cape Town Tourism bus to visit Clifton, Camps Bay beach or as far as Simon's Town and Constantia! All the bedrooms feature sleek, modern design that offer environmentally friendly lighting, water-saving rain showers and energy efficient entertainment options like the Bravia LCD screens and iPod docking stations. International adapter installations also improve services to our International GUESTS. Protea Hotel Victoria Junction - a contemporary urban lifestyle! ... more   less 
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Also Known As:
Protea Hotel Cape Town Victoria Junction South Africa
Protea Hotel Victoria Junction
Victoria Junction

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