My wife and I stayed at the Westin Grand for 5 nights in August 2011. I initially had a bit of a problem with my reservation as I had booked via Orbitz and not directly through the Westin web site. I did this to avoid currency conversion charges on my US credit card, as the Westin site charges in South African Rand while Ortibz charges directly in USD. The reservation I received only indicated one guest, and I emailed Westin directly to make sure that the reservation covered both my wife and me. The rates I booked via Orbtiz were equivalent to the rates for two people I encountered on the Westin Cape Town site. I was thus surprised to receive a late reply to my query advising me that I would have to pay extra as the rate I booked was allegedly the rate for one person. This was eventually sorted out, however, without requiring any extra payment, but only after multiple emails and a phone call, as it often took the staff a long time to reply to emails.
In addition, I had requested that we be provided with an extra fridge in the room, as the other reviews I came across here on Trip Advisor indicated that placing personal items in the minibar resulted in their being charged therefor. The fridge was only installed in the room when I reminded the staff of my request upon check-in.
My wife and I were very happy to learn upon check-in that we were upgraded to the Executive Club Floor, granting us access to the Executive Club Lounge on the top floor of the hotel (19th floor). We were even given a personal run-through by the receptionist of the amenities in the room. The room was wonderful with a great view of Devil's Peak and the waterfront. The so-called Westin "Heavenly Bed" really was heavenly; you literally sink into blissful oblivion when you lie down. The option to heat the bathroom tiles is a welcome touch. We loved the Sally Williams nougat that was left in the room each night as part of the turndown service.
Guests can enjoy complimentary tasty canapes and drinks (whatever you want - wine, beer, sodas, juice, etc.) at the lounge from 5 to 7 p.m. while watching TV or enjoying the beautiful view. Guests can likewise have breakfast at the lounge rather than at the Thirty7 restaurant on the ground floor where all the other guests have breakfast. While the Lounge offers exclusivity and great views, the breakfast here only has a cold buffet as opposed to the full buffet on the ground floor. Nevertheless, guests can always order additional dishes a la carte at no extra charge.
The buffet breakfast was sumptuous, although some of the dishes were not that tasty. The bacon, for example, could have been made crispier, and we found it strange that sushi and oysters were part of the buffet. The Spanish omelette we ordered was rather bland. The fruits, such as pineapples and melons, were often not sweet.
Also on the 19th floor is the Arabella Spa, which contains the gym, indoor heated pool, jacuzzi tub, spa, and sauna.
The hotel staff were generally quite friendly and helpful, although there was still a noticeable range in the warmth and attitude among staff. One minor incident was that my wife made a special request with the receptionist of the Executive Club as we were to celebrate my birthday over dinner at the restaurant. The receptionist did not properly execute the request - the wrong kind of cake was served, no candle was placed thereon, and the waiter still inquired whether we wanted to order dessert, when my wife had already specified that the cake was to be our dessert.
The location of the hotel is not exactly within walking distance of the waterfront and the city center, but we never found this to be a problem. There is a frequent complimentary shuttle service to and from the waterfront. If you're a business traveler attending a conference at the Cape Town International Conference Centre, this would be the perfect hotel as it is directly linked thereto. The hop-on hop-off tour bus has a stop at this conference centre; the actual stop is just a few meters away from the hotel entrance.
All in all, despite the initial hiccups and minor incidents, my wife and I had a very memorable, comfortable and pampered stay at the Westin Grand Cape Town. We would love to go back.
- Official Description (provided by the hotel):
- Set in one of the most popular destinations in the world, at the gateway to the historic V&A Waterfront, The Westin Grand Cape Town Arabella Quays is only minutes away from excellent shopping, vibrant city night life, historical monuments and museums, iconic Table Mountain, and the pristine beaches of Clifton and Camps Bay. The hotel offers unlimited complimentary shuttle transfers to the V&A Waterfront. ... more less
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- Also Known As:
- The Westin Cape Town Hotel Cape Town Central
- Westin Cape Town
- Cape Town Westin
- The Westin Cape Town South Africa