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The Westin Cape Town
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Reviews (2,377)
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1,341
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All reviewsexecutive clubconvention centerexecutive floortop floorfree shuttleheavenly bedtable mountainjuice barindoor poolevery half hourheated floorsattending a conferenceguest servicestravel deskbreakfast buffetexcellent hotelshuttle service
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1,459 - 1,464 of 2,377 reviews
Reviewed 16 December 2012

As a business traveller I would love this hotel. Everything works, everything is handled very professionally from check-in to check-out. Our rooms were nice, good size, loved the bath room (tub + shower), so there is nothing you can put a finger on - except the atmosphere. If I went here for business I wouldn't mind the professional setup and the streamlining but we came here on a holiday with an exceptionel experience of personal service in our bags so this seemed a bit cold in comparison. The staff is friendly and they do smile so this is not a compliant - merely the contrast between two different worlds of service. The location perhaps isn't the most charming one you can have in the city but it makes for a easy come and go when you arrive from the airport. If I came back I would stay here if it was a business trip, if not I would probably go for something else.

  • Stayed: November 2012, travelled with friends
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1  Thank Travelgirlcph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Grand, General Manager at The Westin Cape Town, responded to this reviewResponded 3 January 2013

Dear Travelgirlcph

Thank you for your positive review of our hotel.

We are happy to hear you enjoyed your time with us at the Westin Cape Town and we hope to see you again when next your travels take you to Cape Town.

In-Room Spa Services
Restore energy and relieve stress with a menu of custom treatments developed especially for Westin In-Room Spa services. Guests can indulge in the experience of a soothing spa getaway in the privacy of their own room. Many resort locations also offer peaceful healing in beautifully designed on-site spas where innovative therapies help guests get back to their best selves.

be well,
Rob Kucera
GM

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Reviewed 14 December 2012

I am staying at the Westin. First impression: staff is very friendly. Early checkin was no problem. We ate at Arabella. Sublime food. Waittress was super friendly. Breakfast this morning at the Executive Club: sashimi, fresh tropical fruits, perfect cappuccino.
But: internet could be improved. Why only 24 hour acces? Very instable.
This is our wedding anniversary: I look forward to the rest of our stay here.
Update will follow

Stayed: December 2012, travelled as a couple
Thank MTBNederland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Grand, General Manager at The Westin Cape Town, responded to this reviewResponded 3 January 2013

Dear MTBNederland

Thank you for your feedback and taking the time to post your comments.

We are pleased to hear you enjoyed your stay with us at the Westin Cape Town.

I reviewed your comments regarding your stay. We do take all comments seriously and appreciate all the feedback we can get. I do apologize for the internet connectivity issues you experienced, during December we upgraded our internet service provider to be able to offer a more stable and faster connection.

We hope to see you again very soon when next your travels take you to Cape Town.

Starwood Preferred Guest
Westin is proud to be part of the Starwood Preferred Guest (SPG) program, the premier award-winning hotel loyalty program. Members of the SPG program earn valuable Starpoints® across all Westin hotels and resorts as well as Starwood’s eight other distinctive hotel brands. Members can redeem Starpoints for Free Night Awards with no blackout dates or capacity controls at over 1000 hotels and resorts worldwide. Starpoints can also be redeemed toward Award Flights on over 350 airlines, merchandise, and more. Becoming a member is free at spg.com/join

be well,
Rob Kucera
GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 December 2012

This is a 5-star, luxury hotel in the heart of Cape Town, physically connected to the convention center and close to the V&A Waterfront. I was upgraded to an Executive Club floor room had panoramic views of Cape Town and was in a quiet location. The staff are friendly and service is one of the best I have received anywhere. For tourists, it's right next to the pick-up location for the sightseeing bus and is on the list for stops for tours departing Cape Town. The hotel was a free shuttle that runs to the V&A Waterfront 9am - 11:30pm, an shopping mall/harbor development (sort of like the ones in Sydney and San Francisco) that has lots of shopping and dining options. There is a fullly-stafed, dedicated travel desk just to help with travel arrangements from taxis to tours so you'll be well taken care of. For business travelers, it is next to the convention center and central to the business district with fast WiFi.

Also, the club lounge is absolutely legendary, perhaps the best hotel lounge I've ever been to. It is large with panoramic views of Cape Town, including Table Mountain and new 2010 FIFA World Cup stadium. It serves a full commentary breakfast buffet (juices, fruits, pastries, meats, cheeses, sushi, coffee, expresso, yogurts, the list goes on) during the morning and appetizers in the evening. On top of that, it is open 24/7 for free coffee, etc.

The only issue I had was that the hotel could not accommodate the guaranteed 4pm late check out for me as SPG Platinum. This is usually the case at properties connected to a convention center, so I did expect it. However, the staff were willing bend the rules and let me check out at 2pm instead of 12pm - which was much appreciated. The even staff arranged for me to take a shower in the spa after check-out - and everyone was consistently helpful!

Overall, you can't beat this combination of location and service in Cape Town.

Room Tip: Executive Club Floor rooms not he 18th and 19th floor have amazing views and 24/7 lounge access
  • Stayed: November 2012, travelled solo
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Thank salmaanster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Grand, General Manager at The Westin Cape Town, responded to this reviewResponded 3 January 2013

Dear mrworldwide87

Thank you for your positive review of our hotel.

We were very happy to hear that you enjoyed your stay with us at the Westin Cape Town and we hope to see you again very soon for your next stay in Cape Town.

Westin Growth
Having established a firm footing and ever-growing presence in North America, Westin is now aggressively migrating around the globe. With an unprecedented opportunity for international growth, the Westin brand is at a pivotal point in its history and quickly establishing itself as an international market leader. Today, more than half of Westin hotels are in the United States, but 90% of the brand’s pipeline is outside the United States. In 2011, Westin will open 12 new hotels worldwide in markets including China, India, Costa Rica, Panama, Mexico, the United States and Canada. The brand’s growth in China is second only to Sheraton among Starwood brands. Already a market leader in Beijing and Shanghai, Westin has seven hotels in China and is poised to more than double its footprint there over the next two years, debuting eight new hotels in key markets including Guangzhou, Xian and Nanjing.

be well,
Rob Kucera
GM

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Reviewed 12 December 2012

Absolutely recommendable hotel. Nice and well equiped rooms with spacy bathrooms. Very friendly, professionnel and prompt service. Breakfast is great and choices are abundant. Prices for food and beverage are absolutely reasonable. The hotel is a little far away from everything but we used the free shuttle bus to the Waterfront, nice area with shops and restaurants and bars.

  • Stayed: December 2012, travelled with friends
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Thank Camilla B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Grand, General Manager at The Westin Cape Town, responded to this reviewResponded 3 January 2013

Dear Camilla B

We were delighted to hear that you enjoyed your stay with us at the Westin Cape Town.

We do hope to welcome you again when your travels take you to Cape Town.

SuperFoodsRx® menu
SuperFoods dishes powerfully pair whole foods to boost their flavors and their benefits. SuperFoods include fruits, vegetables, grains and proteins that are known to improve well-being and longevity. Antioxidant-rich and naturally low in calories, these tempting selections make healthful meals impossible to resist. Westin is the first hotel to embrace the SuperFoods concept and introduce these delectable, good-for-you choices to breakfast and in-room dining menus.

be well,
Rob Kucera
GM

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Reviewed 11 December 2012

This is more of a business hotel in Cape Town. It connects to the new convention center that is really nice. Overall the hotel was good, the lobby is well done, the included breakfast very good and the rooms nice. The bathroom was great with the large shower, a heated floor and dual sinks. There is a free shuttle to the waterfront and all the staff were very helpful. There are no close by restaurants but taxis abound. The rooftop restaurant is pretty good but not 5 star, reasonably priced for what it is. There is a Europcar rental in the lobby which is convenient but I found the Hertz up the road was a lot cheaper (I rented two cars a couple of days apart). In both car rental cases you should book a day or two in advance so they can get a car from the airport. I am knocking a star off because I was there a whole week on business and the internet was down for three days and then off and on for a few more. That is unacceptable in a business hotel.

  • Stayed: December 2012, travelled on business
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Thank Pjay99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Grand, General Manager at The Westin Cape Town, responded to this reviewResponded 3 January 2013

Dear Pjay99

Thank you for your feedback and taking the time to post your comments. We are pleased to hear you enjoyed your stay with us.

I reviewed your comments regarding your stay with us at the Westin Cape Town. We do take all comments seriously and appreciate all the feedback we can get.

I do apologize for the internet connectivity issues you experienced. During December we upgraded our internet service provider to be able to offer a faster and stable connection to our guests. I am truly sorry for the inconvenience this caused you.

Signature Heavenly® Programs
Guests enjoy an amazingly restful night’s sleep, which revitalizes the body and brain. The world-renowned Westin Heavenly Bed features lush sheets, down cushioning and our patented pillow-top mattress, which cradles and contours to the body for complete comfort. Another industry first, the Heavenly Bath creates an invigorating spa-like experience, enhanced with our Heavenly Shower® Heavenly® Robe and exclusive White Tea Aloe bath amenities.

Thank you once again for posting your comments.

We look forward to welcoming you again when next your travels take you to Cape Town.

be well,
Rob Kucera
GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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