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“Amazing breakfast selection!” 4 of 5 bubbles
Review of The Westin Cape Town

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The Westin Cape Town
Ranked #23 of 106 Hotels in Cape Town Central
Certificate of Excellence
Belfast
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Amazing breakfast selection!”
4 of 5 bubbles Reviewed 3 February 2013 via mobile

The buffet breakfast is superb and caters for every nationality - they have a vast selection of fruit, cheese, yogurt, nuts, smoothies, fresh juices, porridge, granola, muffins, eggs (fried, scrambled, poached, omelette cooked to your liking), English breakfast section, Asian selection, sushi, American selection (pancakes, waffles, etc).

It is located close to the V&A Waterfront and a free hotel shuttle bus operates every 30 mins.

The hotel staff are professional and helpful and the convention centre was good.  The rooms were simple, clean and the shower was great although I think it is probably more of a business hotel.

The spa looked great, but unfortunately didn't have the opportunity to use it!

I would recommend this hotel.

  • Stayed January 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LandSNI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Grand, General Manager at The Westin Cape Town, responded to this review, 6 February 2013
Dear LandSNI

Thank you for the positive review of our hotel.

We are very happy to hear that you enjoyed your stay with us at the Westin Cape Town and we hope to see you again when next your travels take you to Cape Town.

In-Room Spa Services
Restore energy and relieve stress with a menu of custom treatments developed especially for Westin In-Room Spa services. Guests can indulge in the experience of a soothing spa getaway in the privacy of their own room. Many resort locations also offer peaceful healing in beautifully designed on-site spas where innovative therapies help guests get back to their best selves.

be well,
Rob Kucera
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,119 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (496)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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  • Any
English first
North Wales
Level Contributor
62 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 bubbles Reviewed 3 February 2013

We stayed at the Westin Cape Town for the first week of our 2 week holiday in South Africa. There are many to choose from in Cape Town, and although this was at the top end of the price range, we thought it was worth it - and we were not dissapointed. We found the staff very friendly, helpful and knowledgeable and used some of their recommendations for our second week of travel.

The hotel itself is top notch - service and food were very impressive - and very reasonable for a hotel. the WiFi vouchers, as well as the internet enabled PC's / Mac's in the foyer proved very useful planning our second week and the parking was convenient too. The Hotel is about 15 minutes walk to the V&A waterfront, and a similar distance to Cape Town city centre.

Only 2 minus points... firstly the free shuttle bus when full goes early and its 30 mins till it leaves again. Even though there is plenty of time to return and collect the people waiting it doesn't ... which is bizarre. Should you be unfortunate enough to arrive downsatirs to find the shuttle gone 10 mins early as we did (twice) its about 50 Rand taxi.

Secondly, we availed ourselves of the "guest services" facility when planning our second week. We already knew where we were going to stay as it had been recommended by several friends and family and the lady on Guest services rang the guest house on our behalf. We stayed at the guest house, only having to return a few days later to collect my wife's purse I'd left in the safe only to be told the lady concerned had subsequently rung after we'd left demanding a 20% commision which they would have to pass onto us. I rang the lady concerned at the Westin from the guest house (much to her surprise) only to be hung up on.... enough said.

Those things aside, a most enjoyable stay and we would return witout hesitation - and would confidently recommend this hotel.

Room Tip: Two views available - the V&A waterside or Table mountain - whichever you prefer! Get to the fre...
See more room tips
  • Stayed January 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Fozzy279
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Grand, General Manager at The Westin Cape Town, responded to this review, 4 February 2013
Dear Fozzy279

Thank you for taking the time to post your comments with regards to your recent stay at the Westin Cape Town.

In order for us to be able to understand the situation with the guesthouse booking and your wife's purse, kindly email us directly and elaborate with whom you were dealing at the hotel. Please contact my PA Angelika Hammel (angelika.hammel@westin.com) and we will get back to you.

Many thanks.

be well
Rob Kucera
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saugus, Massachusetts
Level Contributor
73 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 2 February 2013

Took 4 days to Capetown prior to safari at Zulu N. Cape Point was absolutely gorgeous and table mountain was unbelievable. the hotel room was excellent, the staff could not help us enough, highly recommend

  • Stayed January 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Peter C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Grand, General Manager at The Westin Cape Town, responded to this review, 4 February 2013
Dear Peter C

Thank you for the positive review of our hotel.

We are very happy to hear you enjoyed your stay at the Westin Cape Town and do look forward to welcome you again when next your travels take you to Cape Town.

Signature Heavenly® Programs
Guests enjoy an amazingly restful night’s sleep, which revitalizes the body and brain. The world-renowned Westin Heavenly Bed features lush sheets, down cushioning and our patented pillow-top mattress, which cradles and contours to the body for complete comfort. Another industry first, the Heavenly Bath creates an invigorating spa-like experience, enhanced with our Heavenly Shower® Heavenly® Robe and exclusive White Tea Aloe bath amenities.

be well,
Rob Kucera
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
World
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 1 February 2013 via mobile

Very nice 5* hotel. Absolutely again. Slight problem if you can say so is the location. A bit remote. You need a car or taxi all the time to get around. Best selection of fruitjuices at breakfast which is also phantastic.

Stayed January 2013, travelled on business
Helpful?
2 Thank Jack H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Grand, General Manager at The Westin Cape Town, responded to this review, 4 February 2013
Dear Jack H

We were delighted to hear you enjoyed your stay with us at the Westin Cape Town and we hope to see you agian when next your travels take you to Cape Town.

The Westin Difference
The Westin Difference makes healthful choices irresistibly appealing – offering innovative programs that ensure our guests feel well rested, well nourished and well cared for. Westin understands that feeling good flows from a relaxing and comfortable environment where careful attention is given to the most important components of a guest’s stay. At every Westin Hotel and Resort, in the world’s most exhilarating destinations, discerning travelers discover just how good it feels to stay with us.

be well,
Rob Kucera
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte, North Carolina
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 31 January 2013

Stayed here for 5 nights on holiday in Cape Town last week. It's a great location to use as a base while exploring the area. It has the typical Westin "feel" to it, with some African culture blended into the decor. Staff was very professional and accommodated all my needs and assisted with local tour arrangements.

Room was great. Stayed on the 14th floor, odd numbered room, facing the waterfront and stadium so you have a nice view.

Internet was stable for the most part, except for the constantly expiring internet vouchers. Which was somewhat of a hassle having to renew them daily, but minor.

Their V&A shuttle runs like clockwork and stop 3 for the hop-on hop-off bus is right across the street. The canal boat tour from the V&A also stops there.

Get the breakfast included with your room. Well worth it! They put out a fantastic buffet every morning.

Travel desk very efficient and booked airport transfers upon my arrival and departure. Overall a good stay and would return again.

Room Tip: 14th floor and up for good views. Odd numbered rooms face the stadium and waterfront.
See more room tips
  • Stayed January 2013, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Dave G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Grand, General Manager at The Westin Cape Town, responded to this review, 4 February 2013
Dear Dave G

Thank you for the positive review of our Hotel.

We are very happy to hear you enjoyed your stay with us at the Westin Cape Town and we hope to see you again very soon for your next stay in Cape Town.

Signature Heavenly® Programs
Guests enjoy an amazingly restful night’s sleep, which revitalizes the body and brain. The world-renowned Westin Heavenly Bed features lush sheets, down cushioning and our patented pillow-top mattress, which cradles and contours to the body for complete comfort. Another industry first, the Heavenly Bath creates an invigorating spa-like experience, enhanced with our Heavenly Shower® Heavenly® Robe and exclusive White Tea Aloe bath amenities.

be well,
Rob Kucera
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hurst, Texas
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 31 January 2013

We recently stayed here for one week (mid Jan. 2013). Here is what we think- good and bad:

Good:

1. The Buffet Breakfast is like no other- this is the signature feature of this hotel

2. The location is excellent- close to the V&A Waterfront and the Red and Blue open top bus stop

3. The service provided by the hotel staff is excellent

4. The shower is fantastic- high water pressure and excellent and fast temperature adjust-ability

Bad:

1. The WIFI is not reliable (we knew this going in but was hoping it would be better) It will constantly log you off. We stayed in several other hotels while in SA and did not have this problem

2. The location (while central) is not within walking distance of anything except the convention center and the bus stop. You must take a taxi or the hotel shuttle.

3. They sometimes do not vacuum the rooms.

4. The shuttle to the V&A Waterfront runs full sometimes and you must wait for the next one.

In short, we would stay here again. The breakfast alone makes it worthwhile. You may be able to skip lunch after eating a breakfast like this. We did not use the spa/fitness center but we did walk though it and it looked very nice.

  • Stayed January 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank icemanjr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Grand, General Manager at The Westin Cape Town, responded to this review, 4 February 2013
Dear icemanjr

Thank you for taking the time to post your comments. We are pleased to hear you enjoyed your stay with us at the Westin Cape Town.

I reviewed your comments with regards to your stay. We do take all comments serious and appreciate all the feedback we receive.

During December we upgraded our internet service provider and did experience some down time during this time. We do apologize for the inconvenience caused, however we are now able to offer our guest a much more reliable connection to the internet and wifi.

During peak season when the hotel is filled to capacity, our travel desk which operates the shuttle service to the Waterfront and back to the Hotel, have put extra shuttle busses in place to accommodate the increase of guests making use of this free of charge service.

Thank you for staying with us and we do hope to see you again when next your travels take you to Cape Town.

SuperFoodsRx® menu
SuperFoods dishes powerfully pair whole foods to boost their flavors and their benefits. SuperFoods include fruits, vegetables, grains and proteins that are known to improve well-being and longevity. Antioxidant-rich and naturally low in calories, these tempting selections make healthful meals impossible to resist. Westin is the first hotel to embrace the SuperFoods concept and introduce these delectable, good-for-you choices to breakfast and in-room dining menus

be well,
Rob Kucera
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salt Lake City, Utah
Level Contributor
39 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
4 of 5 bubbles Reviewed 30 January 2013

Hotel is modern, clean and well located. We stayed on the executive level which had access to the club. Room is very clean and spacious and the breakfast at the club level was very good - plenty of variety and the veiws are amazing. Staff were all very friendly.

  • Stayed December 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Zigenbock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Grand, General Manager at The Westin Cape Town, responded to this review, 4 February 2013
Dear Zigenbock

We were delighted to hear you enjoyed your stay with us at the Westin Cape Town. thank you so much for staying with us and we do look forward to having you stay with us again when next your travels take you to Cape Town.

Starwood Preferred Guest
Westin is proud to be part of the Starwood Preferred Guest (SPG) program, the premier award-winning hotel loyalty program. Members of the SPG program earn valuable Starpoints® across all Westin hotels and resorts as well as Starwood’s eight other distinctive hotel brands. Members can redeem Starpoints for Free Night Awards with no blackout dates or capacity controls at over 1000 hotels and resorts worldwide. Starpoints can also be redeemed toward Award Flights on over 350 airlines, merchandise, and more. Becoming a member is free at spg.com/join

be well,
Rob Kucera
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Cape Town

Property: The Westin Cape Town
Address: Lower Long Street | Convention Square, Cape Town Central 8000, South Africa (Formerly Arabella Sheraton Grand Hotel)
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Cape Town Central
#16 Business Hotel in Cape Town Central
#17 Family Hotel in Cape Town Central
#23 Luxury Hotel in Cape Town Central
#25 Romantic Hotel in Cape Town Central
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Westin Cape Town 5*
Number of rooms: 483
Official Description (provided by the hotel):
Set in one of the most popular destinations in the world, at the gateway to the historic V&A Waterfront, The Westin Grand Cape Town Arabella Quays is only minutes away from excellent shopping, vibrant city night life, historical monuments and museums, iconic Table Mountain, and the pristine beaches of Clifton and Camps Bay. The hotel offers unlimited complimentary shuttle transfers to the V&A Waterfront. ... more   less 
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Also Known As:
The Westin Cape Town Hotel Cape Town Central
Westin Cape Town
Cape Town Westin
The Westin Cape Town South Africa

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