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Reviewed 22 February 2013

My wife and I stayed here for a convention in the immediately adjacent convention center, to which it is obviously very convenient. It is also close to the V&A waterfront, but requires ~20 minute walk and a shuttle van (not always reliable) at night.
The room and, as always, the Westin bed were very comfortable. We loved the heated tiles in the bath, although the tilt of the walk-in shower resulted in a leak onto the bathroom floor unless shower volume was turned down.
The "Thirty-7" restaurant provided a good buffet breakfast (included in our room rate), but lunch there was terrible. I also hesitated to eat there because there was no soap (not even a dispenser) in the men's room. I hope it wasn't the employee's rest room too!

Room Tip: Avoid room 236! It looks out on a highway, although noise reduction was pretty good. Higher floors probably had good views, but most conventioneers we spoke to had rooms with views of other buildings.
  • Stayed: February 2013, travelled on business
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Thank BSOfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Grand, General Manager at The Westin Cape Town, responded to this reviewResponded 27 February 2013

Dear BSOfan

We were delighted to hear you enjoyed your stay with us at the Westin Cape Town and hope to see you again soon when next your travels take you to Cape Town.

In-Room Spa Services
Restore energy and relieve stress with a menu of custom treatments developed especially for Westin In-Room Spa services. Guests can indulge in the experience of a soothing spa getaway in the privacy of their own room. Many resort locations also offer peaceful healing in beautifully designed on-site spas where innovative therapies help guests get back to their best selves.

be well,
Rob Kucera
GM

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Reviewed 22 February 2013

I've stayed at the Westin on numerous occasions.. It's a perfect 5 Star business hotel, directly linked to the Cape Town International Convention Centre. Service is excellent and ver professional- but also deeply courteous and friendly. Rooms are extremely comfortable with great bathrooms and showers. If you're lucky enough to stay in a Club Room the Club Lounge on the 19th floor serves a good breakfast with amazing views. The Westin also has a great spa on the 19th floor with one of the best located jacuzzi an sauna you'll see anywhere.

Room Tip: Try for a room higher up. Either side you'll get a great view - over Table Bay on the one side ot Table Moutain on the other.
  • Stayed: February 2013, travelled on business
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Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Grand, General Manager at The Westin Cape Town, responded to this reviewResponded 27 February 2013

Dear David G

Thank you for your positive review of our hotel.

We were delighted to hear you enjoyed your stay with us at the Westin Cape Town and look forward to welcome you again when next you travel to Cape Town.

Starwood Preferred Guest
Westin is proud to be part of the Starwood Preferred Guest (SPG) program, the premier award-winning hotel loyalty program. Members of the SPG program earn valuable Starpoints® across all Westin hotels and resorts as well as Starwood’s eight other distinctive hotel brands. Members can redeem Starpoints for Free Night Awards with no blackout dates or capacity controls at over 1000 hotels and resorts worldwide. Starpoints can also be redeemed toward Award Flights on over 350 airlines, merchandise, and more. Becoming a member is free at spg.com/join

be well,
Rob Kucera
GM

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Reviewed 21 February 2013

Stayed here in Feb 2013 for one week on business and upon arriving I was very impressed! Downtown location with a short stroll to the Waterfront (although not sure I would walk around in South Africa) and having stayed at many Westin's in the past, I thought this seemed the best one!

Check-in was very quick and the stay in the hotel are great! The room was pleasant and spacious however some aspects appeared tired. For example, the bed was not as firm or cozy as I've experienced at other Westin's, they could've been replaced in my opinion; also carpet didn't appear to be very comfortable to walk on barefooted. Not a great selection of TV channels, as a business traveller, having something to watch in the evenings after a days work would've been nice.

The gym at the hotel is very good and well equipped. A little small and equipment is bunched together but great views of the city nonetheless.

Room service is poor at this hotel, selection isn't great, the standard offering to be honest. However, the buffet breakfast is great at this hotel and they even do fresh breakfast smoothies which is a nice touch!

Finally, as a business travellers and in the IT business, it's really frustrating when hotels do not have decent wifi speeds; however they do allow for unlimited devices which is good when you carry around a number of them.

  • Stayed: February 2013, travelled on business
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Thank kmalho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Grand, General Manager at The Westin Cape Town, responded to this reviewResponded 27 February 2013

Dear kmalho

Thank you for your positive review of our hotel.

We are very happy to hear you enjoyed your stay with us at the Westin Cape Town and we look forward to welcoming you back to the hotel when next your travels take you to Cape Town.

I reviewed your comments with regards to the internet connection / speed, you will be happy to know, we recently upgraded our server to be able to provide a much faster and more reliable connection.

SuperFoodsRx® menu
SuperFoods dishes powerfully pair whole foods to boost their flavors and their benefits. SuperFoods include fruits, vegetables, grains and proteins that are known to improve well-being and longevity. Antioxidant-rich and naturally low in calories, these tempting selections make healthful meals impossible to resist. Westin is the first hotel to embrace the SuperFoods concept and introduce these delectable, good-for-you choices to breakfast and in-room dining menus.

be well,
Rob Kucera
GM

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Reviewed 20 February 2013

Our trip actually took place in August fo 2010.
All the staff were unfailingly polite, impeccably friendly and consistently helpful. The rooms were spotless, comfortable and very well furnished. My wife really loved the decor. The view from the executive centre was glorious.
Meals were excellent - we particularly enjoyed the choices at breakfast. Our best experience came when we sought the management's help with a luggage handling matter (we sought secure storage for several days for some of our bags while we travelled across the country far a Kruger-area safari). The responded swiftly and kindly. They agreed to look after our bags even though they were aware that we would not be spending any more time in their hotel when we returned to Cape Town. This was going above and beyond - a generosity we will definitely remember when we pick a hotel for our next visit to this magnificent city.

  • Stayed: August 2012, travelled with family
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Thank Deji O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Grand, General Manager at The Westin Cape Town, responded to this reviewResponded 27 February 2013

Dear Deji O

We were delighted to hear you enjoyed your stay with us at the Westin Cape Town and we do hope to see you again when next your travels take you to Cape Town.

Signature Heavenly® Programs
Guests enjoy an amazingly restful night’s sleep, which revitalizes the body and brain. The world-renowned Westin Heavenly Bed features lush sheets, down cushioning and our patented pillow-top mattress, which cradles and contours to the body for complete comfort. Another industry first, the Heavenly Bath creates an invigorating spa-like experience, enhanced with our Heavenly Shower® Heavenly® Robe and exclusive White Tea Aloe bath amenities.

be well,
Rob Kucera
GM

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Reviewed 19 February 2013

Theres really nothing negative I can say about this hotel. I stayed here for 7 nights during the second week of February 2013, and was blown away by the exceptional level of service, the amazing location, and the quality of the rooms and the building in general. I have a family member who works for Starwood Hotels, so I have stayed at their properties all over the world. This was among the best I have ever stayed at. You will not be disappointed if you stay here. They have a free shuttle to the V&A Waterfront every 30 minutes, and their valets are very quick to assist you with transportation to other areas of the city. We also booked a shark cage tour through their activities desk, which was absolutely fantastic and surprisingly reasonable cost wise. The food was also great. Absolutely fantastic hotel.

  • Stayed: February 2013, travelled with friends
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Thank Brian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Grand, General Manager at The Westin Cape Town, responded to this reviewResponded 27 February 2013

Dear Brian D

Thank you for your positive review of our Hotel.

We were delighted to hear that you enjoyed your stay with us and we do hope to welcome you again when next your travels take you to Cape Town.

The Westin Difference
The Westin Difference makes healthful choices irresistibly appealing – offering innovative programs that ensure our guests feel well rested, well nourished and well cared for. Westin understands that feeling good flows from a relaxing and comfortable environment where careful attention is given to the most important components of a guest’s stay. At every Westin Hotel and Resort, in the world’s most exhilarating destinations, discerning travelers discover just how good it feels to stay with us.

be well,
Rob Kucera
GM

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