We stayed here for 5 nights in the executive club rooms and felt that this was not up to the standards of other Westin hotels, or hotels within the Starwood group.
Dealing with the good first, I cannot fault the staff who were keen and helpful, the rooms were cleaned well and the turndown service in the evening was appreciated. The food in the club room was good (but more of that later) and the staff did remember our drinks order. As others have mentioned there is a shuttle to the V&A which is useful though sometimes the departure times from the V&A can be a little flexible! and of course lots of people use the shuttle so getting a seat in the evening time can be a bit of a squeeze, thankfully I am used to commuting on London underground so it was no different for me.
Now onto the bad, for some reason and I never got a clear answer (and no it wasnt my cell phone) for 3 days on the trot my key card would not work when we got back to the hotel, now after a tiring day sight seeing it is not ideal to have to go back down 17 floors and get new keys cut, and somehow this simple task meant I lost wifi because it thought my account was closed. There was no real apology other than the usual platitudes and no idea why it was happening.
Onto the club lounge it is rather strange that you are only allowed to use a smal part of it in the evening for happy hour, the vast majority of the lounge is given over to a restaurant. Now I can understand why, you have stunning views of the harbour and Table Mountain, but in all the time I was there I only ever saw one table actually used for a booking prior to 7pm, so we all had to sit squashed in while a vast area went unused. Plus in other Westins, and other club lounges you are given a choice of wines, there you werent, it was whatever was open, and again all the others have provided buffet food for you pick at, here they provide you with crisps and olives along with 3 selections to nibble on. Again a lot of this probably comes back to the restaurant taking up a lot of space which frankly is not being used at that time.
Overall this hotel is ok, it has a good location, stunning views and good staff but for those who paid for the benefit of executive club rooms value for money was not given and I do think they could better use the space occupied by the restaurant to give the guests a better experience.
- Official Description (provided by the hotel):
- Set in one of the most popular destinations in the world, at the gateway to the historic V&A Waterfront, The Westin Grand Cape Town Arabella Quays is only minutes away from excellent shopping, vibrant city night life, historical monuments and museums, iconic Table Mountain, and the pristine beaches of Clifton and Camps Bay. The hotel offers unlimited complimentary shuttle transfers to the V&A Waterfront. ... more less
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- Also Known As:
- The Westin Cape Town Hotel Cape Town Central
- Westin Cape Town
- Cape Town Westin
- The Westin Cape Town South Africa