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“Renovated Suites add to Grandeur”

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The Peninsula All-Suite Hotel
Ranked #46 of 106 Hotels in Cape Town Central
Certificate of Excellence
Cape Town
Level Contributor
406 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
“Renovated Suites add to Grandeur”
Reviewed 25 June 2014

Since we last stayed at the Peninsula, the suites have been renovated. The renovated suites are luxurious, modern and comfortable. This just adds to the already great views and service. Watching the sun set from the suite's private Jacuzzi in a suite is a breath taking experience. The service is phenomenal, we had breakfast served in our rooms while the kids ate in the restaurant, both groups completely satisfied. The breakfast at R90 for either the hot or the continental is great value for a hotel breakfast. Highly recommended.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TravelFeetZA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peninsula-Hotel, General Manager at The Peninsula All-Suite Hotel, responded to this review, 3 July 2014
Thank you for your review, we are constantly trying to improve. Every suite gets a full makeover every six years, keeping The Peninsula up to date and competitive.
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398 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (144)
Date | Rating
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English first
Johannesburg, South Africa
Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 22 June 2014

We loved this hotel, staying here for 4 nights in June 2014. The views are endless and beautiful, with the sea breaking on the rocks not 50 metres from the hotel! The rooms are pristine and clean with a clear attention to detail.

From the minute we checked in, we felt welcome and were impressed by the commitment to service that was clear from desk staff to security and porter staff. There is a free shuttle service available to popular locations such as Table mountain, V&A Waterfront, etc. This is a great advantage in the ever congested streets of Cape Town. Also, the public MyCiti busses have a stop right outside the hotel. Parking for private vehicles is at a premium, but the hotel has made the best of a bad situation and offer valet parking from the main entrance to the public (24 hour security) parking area across the road.

As a gauge of service levels, we experienced problems with our TV around 22:00 at night, and upon notifying reception, maintenance had removed, repaired and replaced the TV in 10 minutes. We stayed in a self catering unit, and ran out of milk. One call down to reception and we were provided with milk in minutes for our coffee.

The location is excellent with very easy access to everything the Cape has to offer.

Thank you to all the staff at the hotel for a truly wonderful stay!

Room Tip: There are 10 floors - the higher, the better the view.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peninsula-Hotel, General Manager at The Peninsula All-Suite Hotel, responded to this review, 3 July 2014
Thank you for your very positive review, I hope future guests enjoy your comments and consider visiting us in Cape Town.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin, Texas
Level Contributor
80 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 21 June 2014 via mobile

We stayed for a week at this very conveniently located hotel. Weather was terrific and we took a lot of walks along the beach in both directions, including a 4-km trek to the popular Waterfront area. The hotel's free shuttle service (reserve well in advance) is a boon and perfect for evening transportation to Cape Town's better restaurants which are located downtown or the Camps Bay strip. Overall, Cape Town is a jewel.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FloTexan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peninsula-Hotel, General Manager at The Peninsula All-Suite Hotel, responded to this review, 3 July 2014
Thank you for your comments we take customer feedback very seriously, and are striving to improve at every opportunity.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Columbia, Maryland
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 29 May 2014

This is my third time staying at the Peninsula Hotel in Cape Town, SA. I also brought along 8 others to enjoy as well. Each person in my party was blown away with the service, hospitality, integrity, and warmth shared daily. The Peninsula really goes out its way to aim to please you. And I assure you, they did just that.

It started with Rene S., The Reservation Manager. Rene assured me that she would give us all competitive rates, and that is what she did! The views from the rooms were breath taking. The furnishings were excellent. I even had a private jacuzzi and BBQ grill with my unit!

Jeffrey - Duty Manager and IT Manager was very helpful in assisting me with my IT needs. He got our Wi-Fi devices working in no time, and provided electrical convertors as well. Great customer service!

Adbullah - Duty Manager - was a great help. Adbullah drove us to the emergency room, since one of the ladies in my party had problems with her ankle, and needed immediate medical care after being in Cape Town for a day. We are so thankful for him.

Zolfah and Brynn at the Concierge desks helped me make all reservations, buy tickets for attractions, provided directions to the winelands, and so such more. What a blessing!

The complimentary van service is most resourceful! We save a lot of headache from driving on the other side of road! LOL!

Issaic, Godfrey, Quinton, Mary, and more also helped to make our trip a great success.

As for the General Manager (Mark), he too greated us daily, and made sure all was well.

I would recommend this hotel time and time again. The location is awesome. You are closed to so many attractions and beaches. The views of the ocean on the Lion Head Mountain are priceless!

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Globalchickadee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peninsula-Hotel, Guest Relations Manager at The Peninsula All-Suite Hotel, responded to this review, 30 May 2014
Thank you for the positive review ... we hope to see you back at the Peninsula again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne
Level Contributor
92 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 27 May 2014

I stayed at the Peninsula in April, with my family including three kids for almost 2 weeks.
Location: Location is good. The Spar supermarket is across the road and you can get almost anything there including amazing freshly cooked food. Checkers is a short walk. Excellent restaurants nearby.
Service: The staff deliver classic South African friendly service. They are always available and will go out of their way to help you with any request. We originally were allocated the wrong room - no problem quickly changed without fuss.
Features: Best thing is the free shuttle bus. You have to book in, but they will take you anywhere within a 8 (or 10km) distance, including the Waterfront, and collect you.
Facilities; The building is a bit old and tired. Rooms could be spruced up, but it's all acceptable if you are not too fussy a traveler and know what to expect. It's quiet, good bathrooms, showers. Excellent housekeeping!
There is free Wifi, altho it runs out and then is fee for service. Bit slow though.
For children: Games room. 2 pools one of which is heated to a very warm and comfy temp
Highlights: friendly do-anything-for-you service, the shuttle bus

Extra Tip: before you book in check out Three Cities Bantry Bay Suites. It's across the road and apparently just as good, but cheaper (I was told this by a staff member at Peninsula who works at both - hope I am not getting anyone in trouble!)

Would I come back? I probably would - Thanks Peninsula, give yourselves a pat on the back.

Room Tip: Use the amazing free shuttle bus service.
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DocM-Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peninsula-Hotel, Guest Relations Manager at The Peninsula All-Suite Hotel, responded to this review, 30 May 2014
Thank you for the positive review ... We look forward to welcoming you back to the Peninsula Hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town Central, South Africa
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 April 2014

I really enjoyed my stay here. The whole process from check in to check out and everything in-between was awesome. The lobby area has the best smell and feels very homely - a lot of hotels have a corporate stiff feel but this has plenty charm! it was great to see a braai out by the pool too. Thanks to the duty manager for going out of your way to come say hi too. Ill definitely recommend to my friends and family. Thanks Chris and Team!

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Seano1459
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peninsula-Hotel, Guest Relations Manager at The Peninsula All-Suite Hotel, responded to this review, 15 May 2014
Thank you for the positive feedback ... it is appreciated.

We look forward to welcoming you back to the Peninsula Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brackenfell
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 April 2014

The wine and dine evening was amazing as the waiters looked after us constantly and never once let us have to ask for a top up on our wine. The pairing of the food and wine was beyond reproach! Our sleep over was amazing to wake up to the view of the Cape Town sea front - indescribable. Breakfast, a buffet, was one of the best I've ever had, catering to ones ever desire!

Room Tip: Try and get a room facing the sea - Awesome, Awesome, Awesome view. Also if you enjoy wine try and a...
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  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peninsula-Hotel, Guest Relations Manager at The Peninsula All-Suite Hotel, responded to this review, 15 May 2014
Thank you for the positive feedback ... it is appreciated.

We look forward to welcoming you back to the Peninsula Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Peninsula All-Suite Hotel

Property: The Peninsula All-Suite Hotel
Address: 313 Beach Road | Sea Point, Cape Town Central 8005, South Africa (Formerly Three Cities The Peninsula All-Suite Hotel)
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Swimming Pool
Hotel Style:
#42 Luxury Hotel in Cape Town Central
#46 Romantic Hotel in Cape Town Central
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Peninsula All-Suite Hotel 4*
Number of rooms: 110
Reservation Options:
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Also Known As:
The Peninsula All Hotel Cape Town Central
Peninsula Cape Town
Peninsula All Suite Hotel
Cape Town Peninsula
Peninsula Hotel Cape Town
The Peninsula All-Suite Hotel Cape Town, South Africa

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