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“Regular rooms in serious disrepair, poor maintenance, poor housekeeping” 2 of 5 bubbles
Review of Radisson Blu Hotel Waterfront, Cape Town

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Radisson Blu Hotel Waterfront, Cape Town
Ranked #31 of 106 Hotels in Cape Town Central
Certificate of Excellence
cyprus
Level Contributor
571 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 190 helpful votes
“Regular rooms in serious disrepair, poor maintenance, poor housekeeping”
2 of 5 bubbles Reviewed 29 January 2012

Generaly very pleasant porters, doorman, concierge and reception- big smiles and warm welcome. Cashiers miserable and unapologetic when mistake is pointed out. Rooms: we were on second floor in a regular room with a partial view to the sea.. Negatives: very poor cleaning, toilet bowl limescale stained, soap dish full of old soap on arrival till departure, carpet dirty, chairs upholstery badly stained. Curtains have a big tear and are hanging poorly. No hairdrier in the room, i requested it it did not come. The next day i dried my hair "au naturel " and mentioned it to concierge, he was apologetic - evidently he reported it but nothing happened. Hairdrier appeared in the afternoon. Maintenance: both sinks blocked, reported several times, did not solve the problem. Toilet leaks constantly, I reported it several times - nothing done. Grouting in the shower and the silicone sealant around the bath done by a total incompetent. Horrendous. Silicon still attached to granite wash basin top. A day after we arrived a board covering AC access (on the ceiling) fell down and landed on the floor in front of TV about a meter away. We called maintenance, the board was damaged but they put it back on and fixed it with two nails. We were under impression that it would be repaired on our departure as that might require major work. On our last day we asked for 2 hour extension to our departure time which was not granted as they have " an arrival" Meaning no maintenance - the room will stay the same. On a positive side: the bed was firm and we had excellent sleep , AC worked very well. Breakfast is quite good, a slightly bigger bread sellection would be fantastic but otherwise the choice was very good indeed. Seating outside was a problem as almost all tables were in the sun (due to the fixed umbrellas, somehow they just could not get the tables positioned to make the best of the shade. The cleanliness of the bar area is problematic, the chairs seem to be strewn all over the place looking untidy and therefore inviting odd behavior by people... Feet on the tables, rubbish dumped etc...real shame as the bar and the restaurant location is really nice. With adecent management one could do good things there. Alas management is seriously lacking . I would not return.

Room Tip: I understand that Business class rooms are excellent, they have been renovated recently so they woul...
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  • Stayed January 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Lovetotraveldubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (402)
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English first
Minneapolis, MN
Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 28 January 2012

Business class room, balcony, view, were all outstanding. Beautiful decor, spacious room. The appearance of the entire hotel was appealing - a touch of art deco, and the general appearance felt like it belonged in South Africa - not just a generic chain hotel.

The traveler should know that the restaurant draws people from the community, so don't expect that on a weekend night there will be an outdoor table for you when you come down from your room. I would suggest checking with the gracious restaurant staff earlier in the day. They were very helpful. Buffets at the restaurant are extensive - much to choose from and good quality food. The only problem with the restaurant is that the music is so loud, it is difficult to carry on a conversation with those at your table. We noticed others, also, leaning and cupping their ear. It's not a band, but a person running his musical equipment. Frankly, I think the restaurant would be better off to forget the music. The scenery of the Atlantic Ocean at our feet is all the entertainment we need.

The people who ran the once per hour shuttle to the V&A Waterfront were quite accomodating. Housekeeping and desk staff were also pleasant and helpful.

Other than the constant loud music in the restaurant and bar, the only other flaw was that the elevators were a bit difficult as your room key was needed.

Room Tip: Choose Business Class. We didn't see a standard room, but from everything I have heard, Busines...
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  • Stayed January 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank GinnySW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 22 January 2012

We were at the Radison for the final 3 nights of a 2 week holiday in South Africa and talk about ending with a bang! We had a business class room facing the sea and it was amazing. The lounge area was very spacious and the room well decorated. The room was also well equipped and had a lovely balcony. There was a great choice at breakfast and it was served on the terrace and it was the perfect way to start the day. I highly recommend cocktails on the terrace as the perfect way to start the evening. The staff were friendly and very accomodating. We were surprised to have been allowed to check out very late in the afternoon without having to pay an additional cost - very unusual these days. If there was anything that could improve this hotel it would be a more frequent shuttle service to the waterfront.

Room Tip: I highly recommend upgrading the business class sea facing rooms.
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  • Stayed January 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SushmaK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dereham, United Kingdom
Level Contributor
120 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 bubbles Reviewed 20 January 2012

Room was good sized, well equiped, comfortable and clean.
Was here for a conference, and really regret not taking my wife.
The staff were exceptionally helpful, and nothing was too much trouble.
The food was excellent, and interesting.
The spa was very good.

  • Stayed February 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank hw-in-bermuda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 18 January 2012

Great place , very close to the waterfront , however the pool is very small , fab Spa .

Bed was very small , hard and short ( I am only 5ft 8 my feet were sticking out over the end of the bed ) Room 114 .

Room Tip: if you go for a twin , make sure the beds are not small
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  • Stayed January 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AidanMag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cairo, Egypt
Level Contributor
34 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed 15 January 2012

I spend 10 nights at the hotel on December 2011 for business and below is my comment, it is very nice hotel of course and depends on your stay objective could be the best or not.

- Location: Very nice location in the water front, 10 minutes walk from the V&A mall & there is shuttle bus to there; but quit far from the city center. The bad thing is, it is not easy to find taxi. You can use the hotel car for almost the same price, thanks to the hotel.

-Hotel car: you can use it and it costs same as taxi. I had to go to the airport to pick up something and they charged me one way not two ways, much appreciated!

-Room: the room is not modern but not bad for me, I got a standard room "although I am club member!" located in the 3rd floor next to the house keeping storage which is very bad, they are very noisy day and night! after two nights I asked the reception to change the room and they did next day. The housekeeping usually make a big noise while laughing and talking in a way I didn't see before at any 5* hotel, they even block the corridor!

-Restaurant and breakfast: Very nice restaurant with open air seating directly in front of the water. The breakfast really nice! as most of Radisson hotels.

-The service in general is very good. Very recommended for holidays.

Room Tip: Avoid room 316 it is next to the storage of housekeeping and they make noise day and night.
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  • Stayed December 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Ahmed H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
45 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 bubbles Reviewed 9 January 2012

I'd recommend this hotel to people that are looking for a resort type hotel with an outdoor pool, free shuttles to the V&A Waterfront and a pretty good gym/spa. It's also a good option for business travelers who want to stay in a resort for the weekend.

Positives were:
- Beautiful views from the restaurant & pool (I never tired of watching the dolphins in the morning while drinking coffee!)
- Pretty well equipped gym and rarely busy
- Pretty good spa, with reasonably priced yoga sessions mid week
- Hotel happy to store bags before/after check out and for you to use showers in the spa. Useful if you have an early flight arrival or late departure
- Food and drinks were reasonably priced. Pool bar and food service was good with a pretty good selection of food options
- Shuttle to V&A waterfront runs regularly

-ves:
- Rooms are not to the same standard as the hotel facilities (with the exception of the executive rooms which have been recently re-done). My room (particularly the bathroom) was jaded and in need of a refurbishment (particularly in light of the room rate)
- My air conditioning didn't seem to work in my room, which I annoyingly only realised at 10pm when I was trying to go to sleep. Bit like sleeping in a sauna unfortunately!
- For the price I was paying for my hotel room I'd have hoped breakfast would have been included. Given it was a buffet I can't imagine that the incremental cost of another guest eating would be that high and it makes things easier for the staff in the mornings...not to mention being a nice touch!

Overall a pretty good stay, and a lot cheaper than the 5* resorts in the area or 5* boutique hotels with pools. I'd stay again if I came back to the area.

Room Tip: Some rooms have sea views which are nice. Executive rooms have been refurbished more recently but ar...
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  • Stayed January 2012, travelled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank tripreviewerLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Radisson Blu Hotel Waterfront, Cape Town

Property: Radisson Blu Hotel Waterfront, Cape Town
Address: 100 Beach Road | Granger Bay, Cape Town Central 8005, South Africa (Formerly Radisson SAS)
Phone Number:
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Cape Town Central
#15 Spa Hotel in Cape Town Central
#15 Family Hotel in Cape Town Central
#15 Business Hotel in Cape Town Central
#26 Romantic Hotel in Cape Town Central
#31 Luxury Hotel in Cape Town Central
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Radisson Blu Hotel Waterfront, Cape Town 5*
Number of rooms: 177
Official Description (provided by the hotel):
Uniquely located on the glittering azure waterfront of Cape Town, the hotel has the majesty of the legendary Table Mountain soaring behind it and every shopping and eatery delight beside it. It’s also a heartbeat away from Cape Town’s pulsing business centre, an easy stroll (or complimentary shuttle) to the famous Victoria & Alfred Waterfront with its myriad of world-class shops, restaurants, cinemas and colourful working harbour, or a short hop to Africa’s most beautiful beaches and the call of our lush and ancient winelands beyond. The state-of-the-art Cape Town International Convention Centre is a mere 5 minutes away.The Radisson Blu Hotel Waterfront provides the finest service, setting and comfort making your stay always one to remember and certainly one to repeat. ... more   less 
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Also Known As:
Radisson Cape Town
Cape Town Radisson
Radisson Blu Hotel Waterfront, Cape Town South Africa

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