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“Morris flies the flag for good service”

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Radisson Blu Hotel Waterfront, Cape Town
Ranked #32 of 106 Hotels in Cape Town Central
Certificate of Excellence
Midsomer Norton, United Kingdom
Level Contributor
646 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 497 helpful votes
“Morris flies the flag for good service”
5 of 5 bubbles Reviewed 4 October 2013

It is often possible to rate the quality of the management of a hotel by the attitude of the staff. Enter my wife who sits down at the delightful waterfront cafe and asks for a tea. Our man Morris greets her warmly and quite naturally. He chats to her about her stay in South Africa but without being intrusive.
Enter me after my appointment. I ask for a coffee and a crossant. After a short delay, three small warm croissants arrive but with a delightful dish of cream, jam and grated cheese. It was a little treat. What impressed me about Morris was his delight at the act of service and his total professionalism. When he spoke, his eyes lit up and positively glowed.
You can be sure the management are top class. I found the samle 'family' attitude in all the staff but Morris was the shining example.
The place to go for a meeting or date.

Room Tip: wqe did not stay there but a sea facing room would be a good idea.
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank Brian-Snellgrove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael R, General Manager at Radisson Blu Hotel Waterfront, Cape Town, responded to this review, 9 October 2013
Dear Brian-Snellgrove,

Thank you for taking time to deliver your response and sharing your positive experience with us and other viewers.

Such a pleasure reading your fantastic review and your positive accolades will certainly be passed onto Morris.

On behalf of the entire team we look forward to welcoming you when next your travels bring you to Cape Town.

Best regards
Michael Rathgeb
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,657 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (405)
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English first
San Diego, California
Level Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 27 September 2013

In Capetown for a business meeting for almost 1 week. Check in: very friendly, and efficient. I stayed in a business class room. Room was very nice, clean, amenities like nespresso very welcome in room; lovely view. Meeting facilities: a strange set up: had noise issues with neighboring rooms/staff. Lobby area for coffee breaks: not climate controlled so really needed a sweater on account of a dreary wintry Capetown few days. Food: inconsistent: came across under-cooked chicken and under-baked scones...but other things were very nice, just nothing particularly excellent. Breakfast coffee: slow and curious set up as each order seems to be processed by a single person behind the counter. Location: 10-15 min walk to waterfront mall area. Tempted to try spa, but never got opportunity. Next time. :)

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank shappych
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael R, General Manager at Radisson Blu Hotel Waterfront, Cape Town, responded to this review, 9 October 2013
Dear Shappych,

Thank you for taking time to deliver your response and sharing your experience with us and other viewers.

Providing our guests with the best possible hospitality and service has always been our mission.
Your comments have been noted and we have addressed the issues mentioned.

We look forward to be granted the opportunity in welcoming you back when next your travel brings you to Cape Town and to rectify this unpleasant experience by creating memorable ones.

Best regards
Michael Rathgeb
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 20 September 2013

Booking into a Business Suite sea facing at the Radisson Blu ,Waterfront,Cape Town,certainly places your bed within meters of the actual surf! If the lull of the tides do it for you ,this would be your best five star location right on the water,never mind the beach (in South Africa.)
The Spa needs upgrading ,but the other hotel facilities are superb and compete well with the top five hotels in Cape Town.

Room Tip: Choose a room with a sea view or a Granger Bay harbour view.
See more room tips
  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank andredippenaar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael R, General Manager at Radisson Blu Hotel Waterfront, Cape Town, responded to this review, 25 September 2013
Dear andredippenaar,

Thank you for taking the time to deliver your response and sharing your experience with us and other viewers.

Your positive comments on our hotel and location is greatly appreciated.

On behalf of our entire team we look forward to welcoming you back when next your travels bring you to Cape Town.

Best regards
Michael Rathgeb
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town, Western Cape, South Africa
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 11 September 2013

Great hotel / restaurant, good food and wine, free bar snacks from 5pm daily and they serve the most delicious cakes, staff most friendly, been visiting a couple of times, great sea views from the restaurant deck and very close to V & A Waterfront.

Room Tip: Choose the seaview rooms
See more room tips
  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Service
Helpful?
1 Thank Colleen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael R, General Manager at Radisson Blu Hotel Waterfront, Cape Town, responded to this review, 18 September 2013
Dear Colleen M,

Thank you for taking the time to deliver your response and sharing your positive experience with us and other viewers.

A further thank you for the positive comments on hotel, location, service and staff.

On behalf of our entire team we look forward to welcoming you back to our property soon.

Best regards
Michael Rathgeb
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
cape town
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 10 September 2013

I stayed here as a guest for 1 night as a prize for winning a competition. I would never have stayed here otherwise...bit out of my price range.
I was very impressed overall. Service was good wherever you were (spa, hotel, room service etc)
They have various amenities such as a great Spa, gym and lovely bar outside next to the pool.
Room was clean and comfortable with a nice view over the Waterfront area - mini bar was a bit pricey, but aren't they always!
If you have the money to spare, this is a fantastic hotel that I would recommend.

Room Tip: Business class is amazing
See more room tips
  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cape2Addo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael R, General Manager at Radisson Blu Hotel Waterfront, Cape Town, responded to this review, 18 September 2013
Dear Jimandel101,

Thank you for taking the time to deliver your response and sharing your positive experience with us and other viewers.

It’s such a pleasure reading your review.

On behalf of our entire team we look forward to welcoming you back to our property.

Best regards
Michael Rathgeb
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bogota, Colombia
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 9 September 2013

I spend a week with my wife in this hotel. The breakfast was excellent and there is a great spot in the dinning room overlooking the sea. The staff was really helpful and polite, especially Durban, I don't remember his last name, at the Concierge. The cable TV was awful but the wifi free service perfect. The room was comfortable and the bed was great. The best thing of this hotel is the location, waterfront really close to the shopping center and various nice places to eat. The hotel takes you free every hour.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Olimacu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael R, General Manager at Radisson Blu Hotel Waterfront, Cape Town, responded to this review, 18 September 2013
Dear Olimacu,

Thank you for taking the time to deliver your response and sharing your experience with us and other viewers.

A further thank you for the additional positive comments about our hotel and staff.

On behalf of our entire team we look forward to welcoming you back when next your travels bring you to Cape Town.

Best regards
Michael Rathgeb
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hermanus, Western Cape, South Africa
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 9 September 2013

I had a very high Profile Government of Pakistan delegation visited Cape Town. We booked in at Raddisson Blu Hotel waterfront Cape Town. Firstly Miss Sameera was extremely helpful to make Reservations for all of us (16 pax) all wanted to stay next to each other. She did a great job although group was very pushy and im-patient. Secondly the Asst Front office Manager (don't know her name) was wonderful, very polite,with lots of patience and helpful, she went out of her way to take care of each delegate and finally the great help and personal favours from the General Manager Mr Michael. It was a great stay at this Hotel last but not least Breakfast was the best we have ever eaten at any 5 star hotel. Well done Raddisson Blu's management and keep it up. Surely you will see us again. It's value for money rooms with un-obstructed view of Ocean and Mountain. Highly recommended.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TikkaPalace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael R, General Manager at Radisson Blu Hotel Waterfront, Cape Town, responded to this review, 18 September 2013
Dear TikkaPalace

Thank you for taking the time to deliver your response and sharing your experience with us and other viewers.

It’s such a pleasure reading your review, and your positive accolades will indeed be passed onto Sameera and the rest of our team.

We are delighted to hear that you and the rest of your group enjoyed your stay with us.

On behalf of our entire team we look forward to welcoming you back when next your travels bring you to Cape Town

Best regards
Michael Rathgeb
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Radisson Blu Hotel Waterfront, Cape Town

Property: Radisson Blu Hotel Waterfront, Cape Town
Address: 100 Beach Road | Granger Bay, Cape Town Central 8005, South Africa (Formerly Radisson SAS)
Phone Number:
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Cape Town Central
#15 Family Hotel in Cape Town Central
#15 Business Hotel in Cape Town Central
#15 Spa Hotel in Cape Town Central
#26 Romantic Hotel in Cape Town Central
#32 Luxury Hotel in Cape Town Central
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Radisson Blu Hotel Waterfront, Cape Town 5*
Number of rooms: 177
Official Description (provided by the hotel):
Uniquely located on the glittering azure waterfront of Cape Town, the hotel has the majesty of the legendary Table Mountain soaring behind it and every shopping and eatery delight beside it. It’s also a heartbeat away from Cape Town’s pulsing business centre, an easy stroll (or complimentary shuttle) to the famous Victoria & Alfred Waterfront with its myriad of world-class shops, restaurants, cinemas and colourful working harbour, or a short hop to Africa’s most beautiful beaches and the call of our lush and ancient winelands beyond. The state-of-the-art Cape Town International Convention Centre is a mere 5 minutes away.The Radisson Blu Hotel Waterfront provides the finest service, setting and comfort making your stay always one to remember and certainly one to repeat. ... more   less 
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Also Known As:
Radisson Cape Town
Cape Town Radisson
Radisson Blu Hotel Waterfront, Cape Town South Africa

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