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“3 stars, not more”

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Radisson Blu Hotel Waterfront, Cape Town
Ranked #31 of 112 Hotels in Cape Town Central
Certificate of Excellence
Reviewed 25 December 2013

1. the room stinks (feet, shoes). The Hotel agreed to give another room (that smells less). One hour to have our bagage (one was disappeared and appeared again). To apologize, it gave us 4 pieces of chocolate cake: it took them three days to remove the dirty plate. In the room, problem with the shower : small pression, water leaks
2. The service was awfully low especially at the restaurant (some mornings at breakfast no coffee after 20 minutes) and 15 minutes to have a drink by the pool. The coach at the fitness was not service oriented at all. Enable to say "hello, good morning" and not possible to "disturb him" because he was always using one of the exercising bank to do massage to his clients (in the fitness). In fact, we disturbed him (and his clients), because we made noise by using machines and sweating... Hello guys, you know what means fitness? never seen that ... no professionnal.
3. Internet : always problem of connexion. What's wrong, guys?
4. Food : average.
5. Good view, very small pool to look at.
En résumé: first stay in South Africa, first hotel in Cape town. Big prices and big disappointment. We have been six times on holidays for the last two years to USA and always the hotels (Radisson blue, etc.) were very friendly service oriented hotels. (Fortunately all the other hotels of our 3 weeks trip in South Africa are real 5 stars).

  • Stayed: December 2013, travelled as a couple
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Thank Pivi B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael R, General Manager at Radisson Blu Hotel Waterfront, Cape Town, responded to this reviewResponded 30 December 2013

Dear Pivi B,

Please accept our thanks and appreciation for your feedback and sincere apologies for what you have experienced at the Radisson Blu Hotel Waterfront.

At a convenient time to you ,can you please send your details to marcel.eichenberger@radissonblu.com as we view your comment as serious and would like to discuss this further.

Looking forward to hearing from you and wishing you a prosperous 2014!

Best regards
Debra Sivertsen
General Manager

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1,154 - 1,160 of 1,852 reviews

Reviewed 24 December 2013

This is a lovely hotel that is located on the waterfront and within walking distance to all the great restaurants and shopping. Not interested in walking, they have a shuttle that runs every hour. The staff have all been friendly and accommodating.

  • Stayed: December 2013, travelled with family
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1  Thank Jamie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael R, General Manager at Radisson Blu Hotel Waterfront, Cape Town, responded to this reviewResponded 27 December 2013

Dear Jamie F,

Thank you for taking the time to let us have your comments. We appreciate receiving such positive feedback of your stay.

We look forward to welcoming you back, when next your travels bring you to Cape Town!

Kind Regards
Debra Sivertsen
General Manager

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Reviewed 22 December 2013

This hotel can be highly recommended. Very personal, not too many rooms, staff will know you after 2 days. Great waterfront location with wonderful views and 8 mins walking distance to V&A waterfront shopping. Only let-down (and that makes me question the 5* rating) is the rather poorly run tobago restaurant and the condition of the room (cracked and loose paint, mould in the shower etc) - simply the details you expect to be right in a 5* hotel.

Stayed: December 2013, travelled on business
1  Thank LondonFoxhole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael R, General Manager at Radisson Blu Hotel Waterfront, Cape Town, responded to this reviewResponded 27 December 2013

Dear LondonFoxhole,

Thank you for taking time to deliver your response and sharing your experience with us and other viewers.

Providing our guests with the best possible hospitality and service has always been our mission.
Your comments have been noted and we have addressed the issues mentioned.

Wishing you a very Happy New year and safe travels.

Kind Regards
Debra Sivertsen
General Manager

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Reviewed 20 December 2013

This is a lovely hotel, the location right on the water is great and the bar and restaurant setting is second to none. I could spend days in that bar area just relaxing! All the staff I encountered were super friendly and efficient (a big thanks to all the staff!). We utilised the shuttle bus to the V&A waterfront many times. If you can afford it then book a sea view room - we were in a standard room but it was still lovely. I would stay here again. My one gripe is that the wifi was very hit and miss.

  • Stayed: November 2013, travelled with friends
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Thank ShanetMc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael R, General Manager at Radisson Blu Hotel Waterfront, Cape Town, responded to this reviewResponded 27 December 2013

Dear ShanetMc,

Thank you for taking the time to provide us with this great feedback of the Radisson Blu Hotel Waterfront.

I am so pleased to read all your positive comments as this really encourages all our staff to be the very best.

Wishing you a wonderful festive season and a very happy New Year.

Kind Regards
Debra Sivertsen
General Manager

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Reviewed 12 December 2013

If you are looking for unadulterated luxury, amazing service, wonderful cuisine, and a stellar location in Cape Town, look no further than the Radisson Blu. I am generally a big fan of the Radisson Blu chain because of the high standards as well as the environmental consciousness of the company. The Waterfront,lCape Town though is the best I've experienced. The hotel is located in a small next to the new stadium (an amazing piece of modern architecture with table mountain in the background.), the spacious city park around the stadium, the V&A Waterfront (a 5-minute walk), and of course the ocean. I particularly enjoyed the long infinity pool right up against the ocean, great for laps and heated to boot! Plan for part of your day every day to sit by the ocean on the hotel's beachfront (excellent beach-chairs and umbrellas with great service, food, and drinks. No sand though, you're there for the stunning views of the harbor, the boats passing by, and even (I kid you not) dolphins frolicking. The rooms are modern and the beds just eat you they are so comfortable. You will not want to wake up. One negative: instant coffee is an abomination, there should be drip coffee makers in the rooms, not just electric water kettles, though the little packets of real milk were a nice touch. Highly recommend.

Room Tip: Ocean view, but you pay for it.
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  • Stayed: December 2013, travelled solo
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Thank ClintWorldWide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael R, General Manager at Radisson Blu Hotel Waterfront, Cape Town, responded to this reviewResponded 27 December 2013

Dear ClintWorldWide,

Thank you for your very positive review of our hotel! It was such a pleasure reading your comments – thank you. We are pleased to know that you enjoyed your stay with us.

We appreciate you taking the time to share your experience with us and other readers and look forward to welcoming you back when next your travels bring you to Cape Town!

Kind regards
Debra Sivertsen
General Manager

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Reviewed 10 December 2013

Choosing the Radisson Blu as our hotel in Cape Town was one of the best decisions we made on our last trip. The personnel was super helpful, accomodating and made our anniversary trip very memorable! Thank you for the nice welcome champagne and romantic setting in the room! Location is perfect, with convenient parking. Also the views are great!

  • Stayed: November 2013, travelled as a couple
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Thank karlamfm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael R, General Manager at Radisson Blu Hotel Waterfront, Cape Town, responded to this reviewResponded 11 December 2013

Dear Karlamfm,

Thank you for taking the time to review our hotel.

We are very pleased to hear that you enjoyed your stay with us and that we could contribute to making your anniversary a memorable one!

We look forward to welcoming you back when next your travels bring you back to Cape Town.


Best regards
Debra Sivertsen
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 December 2013

Quite surprised by some of the recent comments negative comments on this hotel, I have traveled widely and stayed in many hotels and in my opinion the Service, Food Quality and Location make this hotel in my top 5 places to stay.

The service, warmth and helpfulness from staff is extraordinary and I would stay here for this alone. There are many hotel chains in so call luxury resorts who could learn many things from the staff here.

This is not a cheap hotel by any means, and its possibly this element that leaves people expecting more given the usual cost of things in South Africa. Its probably my only real complaint. Wifi is a pain in the butt, as in many place in SA - they just dont have the communications infrastructure that people may be used to elsewhere, but its getting there and I was able to work on VPN effectively.

I would loved an Ocean view but hotel was full so if you get the choice try to grab one with a view

Room Tip: Ocean room view will make your stay!! Land facing rooms can get a bit noisy, especially over kitc...
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  • Stayed: December 2013, travelled on business
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Thank MulhollandP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael R, General Manager at Radisson Blu Hotel Waterfront, Cape Town, responded to this reviewResponded 27 December 2013

Dear MulhollandP,

Thank you for the positive review of our hotel. We are happy to know you enjoyed your time at the Radisson Blu Hotel Waterfront.

It is so good to receive such positive feedback and I have shared this with all of our team.
Wishing you a great festive season and safe travels.

Kind Regards
Debra Sivertsen
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Radisson Blu Hotel Waterfront, Cape Town

Address: 100 Beach Road | Granger Bay, Cape Town Central 8005, South Africa (Formerly Radisson SAS)
Phone Number:
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Cape Town Central
#11 Family Hotel in Cape Town Central
#14 Business Hotel in Cape Town Central
#17 Spa Hotel in Cape Town Central
#26 Romantic Hotel in Cape Town Central
#31 Luxury Hotel in Cape Town Central
Price Range: £159 - £401 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Radisson Blu Hotel Waterfront, Cape Town 5*
Number of rooms: 177
Official Description (provided by the hotel):
Uniquely located on the glittering azure waterfront of Cape Town, the hotel has the majesty of the legendary Table Mountain soaring behind it and every shopping and eatery delight beside it. It’s also a heartbeat away from Cape Town’s pulsing business centre, an easy stroll (or complimentary shuttle) to the famous Victoria & Alfred Waterfront with its myriad of world-class shops, restaurants, cinemas and colourful working harbour, or a short hop to Africa’s most beautiful beaches and the call of our lush and ancient winelands beyond. The state-of-the-art Cape Town International Convention Centre is a mere 5 minutes away.The Radisson Blu Hotel Waterfront provides the finest service, setting and comfort making your stay always one to remember and certainly one to repeat. ... more   less 
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Also Known As:
Radisson Cape Town
Cape Town Radisson
Radisson Blu Hotel Waterfront, Cape Town South Africa

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