I don't even know where to start.... It is such a pity that I did not read the traveler reviews before our stay. All the reviews on here sums it up pretty well. I have stayed in many "budget" hotels in Cape Town, and they far exceed the Ritz. This hotel is terrible. Point. The only thing they rely on, is the view, which I will admit is great.
None of the staff who works at the Ritz want to be there. There is no greeting or smiles in any department. I felt uncomfortable most of the time. We stayed 3 nights. The corridors smell of stale smoke. There is parties on some of the bottom floors with lots of drinking and smoking, open doors with music blaring out. Half dressed drunk guests in the lift ... On the second morning there were a full on riot in the lobby with a gang of guests shouting and shoving the manager around. This lasted for about 20 mins, I hid behind the sofa's as I thought some knife stabbing will follow. I also wanted to phone the police. This incident left us quite shaken. Nevertheless our room was paid for, so I locked my elderly, terrified, mother in the room as I went out to buy some water.
The linen was crisp and clean. However the matresses were hollow and worn out. There was blood on the bathroom curtains. The shower curtain is 20 cm too short, so with every shower the bathroom gets soaking wet. There was a broken glass rack hanging from the bathroom wall. The cupboard door was broken, TV not working properly.
Breakfast was by far the worst in the world. You have to scour around to grab cutlery from other tables (if you are lucky you might have a fork) There is only 1 salt pot in the whole restaurant. Sideplates are non existent . Tough shoulder bacon (the cheapest cut) clings together in the shafing dish. Raw corn souffle, soggy fruit from the day before, and canned beans.. also do not ask for butter, as staff will get very offended. (They also seem to think that margerine is indeed butter)
All in all, a terrible experience. Never again.
What bothers me most, is that none of these reviews get tended to by the manager of the hotel, or the group. Do they even care?
- Official Description (provided by the hotel):
- Located just off Sea Point's vibrant promenade and a short distance from the beach and the V&A Waterfront lies the landmark Ritz. Iconic and rich in history with magnificent views of the ocean and city, The Ritz has held it's prideful place for 45 years. Inspired by exclusive and design driven accessible luxury, The Ritz is being reconstructed to unveil unparalleled luxury. Opening Early 2017. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Southall Travel, Expedia, Agoda, TripOnline SA, HotelQuickly, Evoline ltd and Cancelon so you can book your The Ritz Cape Town reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Ritz Hotel Cape Town
- Cape Town Ritz
- The Ritz Cape Town South Africa