I must echo the other terrible reviews attributed to this hotel, and I fail to understand how it manages to get any favourable comments whatsoever. Sadly, we had booked and paid for this hotel a number of weeks before our travel from the UK so the option of a change was not open to us on arrival, as we would gladly have taken that course. Nothwithstanding that after a long flight, and car rental difficulties at the airport, we arrived hoping for a pleasant welcome. Nothing could be further from the truth - as soon as we attempted to check in, there was a kerfuffel at reception; a manager appeared and told us that they had over-booked the hotel & they didn't have a room for us. We were informed that we must go to a sister hotel in downtown Cape Town for the 1st. Half of our stay, & return for the remainder of our holiday. Somewhat astonished, we complied, only to
discover that the "sister" hotel did not have any outdoor area, no double room, no suitable parking & was in a veritable dangerous area where one would not go out at night. We returned to the Ritz &
insisted on being accommodated, which 'miraculously' produced a room!
Oh dear, what a room! Old dodgy lock on the door to start, leading to what can only be described
as a 'chamber of filth'. Carpets were dirty & sticky, bathroom hasn't had a good clean in years,
particularly all of the tiles around the bath. No dedicated shower, stand in the bath & try and direct
a poor jet from a loose shower fitting & hope for the best! There was no shower curtain of course &
hence followed the usual flooding of the floor, with only lukewarm water to boot. The toilet cistern
gave up flushing after a day, and was only acheived by a plunge of the hand into cistern itself (in
the inspection cupboard).
We slept with lights on & eye masks, as we all know cockroaches are reluctant to face bright
lighting, and there were many of them I can assure you. Whilst the view may be grand, there are
umpteen places in Cape Town you can get much more impressive views. Beware the windows,
they are so thin, and have been in place for years & years, there is absolutely no way this is safety
glass; too much of a lean and I fear 20 stories can easily be viewed on the way down to your
Service at this establishment is atrocious, the chambermaid was downright argumentative with my
partner, just because they are of the same race I was told. It was more ' a lick & a promise' than anything that could be described as cleaning. The incompetence of the staff was staggering, all
seemed to wander in blind ignorance of what needed to be done, by whom & when - take your own
directional and management skills with you if you end up here. As is my habit in all hotels I stay in I
always make it a habit to befriend the bar manager with a large tip on the 1st. drink & you will
learn all you need to know. The hotel was apparently unable or unwilling to even produce a bottle of vodka for the bar for the entire weekend; that is if you could find anybody to serve you anyway. He had only been there 3 weeks & was happy to impart that the hotel was battling with staff problems, guest problems & problem prostitutes! The hotel lets, on a permanent basis a couple of floors to Nigerian students who do nothing but cause mayhem - they seem to migrate to all floors, have very loud parties with dj's in the rooms until the early hours, and bring along a hoarde of prostitutes; we felt constantly threatened and unsafe.
Breakfast is nothing short of a joke and a lesson in how not to run a breakfast dining room. It is an ordeal frankly & be prepared to have your patience firmly tested; you will find cereal, but no bowls or milk, juice but no glasses, toast & no plates, hardly any cutlery anywhere, be prepared to hunt - not a teaspoon in the entire building. Guests at breakfast will include a number of pigeons allowed to fly in from outside (they know their way around) totally ignored by all staff who make no attempt to address this problem - these birds will fly around the bread basket and stalk you around your tables for whatever they can get, it is apparently acceptable & a source of amusement for the staff.
Overall, the Ritz is anything but, if you use the name as an adjective; it's dirty, tired, badly run, not good value, unsafe & unacceptable.
Sadly, I can find no redeeming features for this establishment & it does a great disservice to the great city it purports to represent, it's considerable stature more akin to casting a poor shadow on the environment than providing a great view!
- Official Description (provided by the hotel):
- Located just off Sea Point's vibrant promenade and a short distance from the beach and the V&A Waterfront lies the landmark Ritz. Iconic and rich in history with magnificent views of the ocean and city, The Ritz has held it's prideful place for 45 years. Inspired by exclusive and design driven accessible luxury, The Ritz is being reconstructed to unveil unparalleled luxury. Opening Early 2017. ... more less
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- Also Known As:
- Ritz Hotel Cape Town
- Cape Town Ritz
- The Ritz Cape Town South Africa