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“Do Not Stay Here! Shocking Hotel, lets down Cape Town.”
1 of 5 bubbles Review of The Ritz Cape Town

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The Ritz Cape Town
Ranked #92 of 106 Hotels in Cape Town Central
Cape Town Central, South Africa
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Do Not Stay Here! Shocking Hotel, lets down Cape Town.”
1 of 5 bubbles Reviewed 9 April 2013

I must echo the other terrible reviews attributed to this hotel, and I fail to understand how it manages to get any favourable comments whatsoever. Sadly, we had booked and paid for this hotel a number of weeks before our travel from the UK so the option of a change was not open to us on arrival, as we would gladly have taken that course. Nothwithstanding that after a long flight, and car rental difficulties at the airport, we arrived hoping for a pleasant welcome. Nothing could be further from the truth - as soon as we attempted to check in, there was a kerfuffel at reception; a manager appeared and told us that they had over-booked the hotel & they didn't have a room for us. We were informed that we must go to a sister hotel in downtown Cape Town for the 1st. Half of our stay, & return for the remainder of our holiday. Somewhat astonished, we complied, only to
discover that the "sister" hotel did not have any outdoor area, no double room, no suitable parking & was in a veritable dangerous area where one would not go out at night. We returned to the Ritz &
insisted on being accommodated, which 'miraculously' produced a room!
Oh dear, what a room! Old dodgy lock on the door to start, leading to what can only be described
as a 'chamber of filth'. Carpets were dirty & sticky, bathroom hasn't had a good clean in years,
particularly all of the tiles around the bath. No dedicated shower, stand in the bath & try and direct
a poor jet from a loose shower fitting & hope for the best! There was no shower curtain of course &
hence followed the usual flooding of the floor, with only lukewarm water to boot. The toilet cistern
gave up flushing after a day, and was only acheived by a plunge of the hand into cistern itself (in
the inspection cupboard).
We slept with lights on & eye masks, as we all know cockroaches are reluctant to face bright
lighting, and there were many of them I can assure you. Whilst the view may be grand, there are
umpteen places in Cape Town you can get much more impressive views. Beware the windows,
they are so thin, and have been in place for years & years, there is absolutely no way this is safety
glass; too much of a lean and I fear 20 stories can easily be viewed on the way down to your
certain demise!
Service at this establishment is atrocious, the chambermaid was downright argumentative with my
partner, just because they are of the same race I was told. It was more ' a lick & a promise' than anything that could be described as cleaning. The incompetence of the staff was staggering, all
seemed to wander in blind ignorance of what needed to be done, by whom & when - take your own
directional and management skills with you if you end up here. As is my habit in all hotels I stay in I
always make it a habit to befriend the bar manager with a large tip on the 1st. drink & you will
learn all you need to know. The hotel was apparently unable or unwilling to even produce a bottle of vodka for the bar for the entire weekend; that is if you could find anybody to serve you anyway. He had only been there 3 weeks & was happy to impart that the hotel was battling with staff problems, guest problems & problem prostitutes! The hotel lets, on a permanent basis a couple of floors to Nigerian students who do nothing but cause mayhem - they seem to migrate to all floors, have very loud parties with dj's in the rooms until the early hours, and bring along a hoarde of prostitutes; we felt constantly threatened and unsafe.
Breakfast is nothing short of a joke and a lesson in how not to run a breakfast dining room. It is an ordeal frankly & be prepared to have your patience firmly tested; you will find cereal, but no bowls or milk, juice but no glasses, toast & no plates, hardly any cutlery anywhere, be prepared to hunt - not a teaspoon in the entire building. Guests at breakfast will include a number of pigeons allowed to fly in from outside (they know their way around) totally ignored by all staff who make no attempt to address this problem - these birds will fly around the bread basket and stalk you around your tables for whatever they can get, it is apparently acceptable & a source of amusement for the staff.
Overall, the Ritz is anything but, if you use the name as an adjective; it's dirty, tired, badly run, not good value, unsafe & unacceptable.
Sadly, I can find no redeeming features for this establishment & it does a great disservice to the great city it purports to represent, it's considerable stature more akin to casting a poor shadow on the environment than providing a great view!

Room Tip: Go as high up as you possibly can, and view the room first!
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  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank roger j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
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south africa
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 bubbles Reviewed 26 March 2013

I don't even know where to start.... It is such a pity that I did not read the traveler reviews before our stay. All the reviews on here sums it up pretty well. I have stayed in many "budget" hotels in Cape Town, and they far exceed the Ritz. This hotel is terrible. Point. The only thing they rely on, is the view, which I will admit is great.
None of the staff who works at the Ritz want to be there. There is no greeting or smiles in any department. I felt uncomfortable most of the time. We stayed 3 nights. The corridors smell of stale smoke. There is parties on some of the bottom floors with lots of drinking and smoking, open doors with music blaring out. Half dressed drunk guests in the lift ... On the second morning there were a full on riot in the lobby with a gang of guests shouting and shoving the manager around. This lasted for about 20 mins, I hid behind the sofa's as I thought some knife stabbing will follow. I also wanted to phone the police. This incident left us quite shaken. Nevertheless our room was paid for, so I locked my elderly, terrified, mother in the room as I went out to buy some water.
The linen was crisp and clean. However the matresses were hollow and worn out. There was blood on the bathroom curtains. The shower curtain is 20 cm too short, so with every shower the bathroom gets soaking wet. There was a broken glass rack hanging from the bathroom wall. The cupboard door was broken, TV not working properly.
Breakfast was by far the worst in the world. You have to scour around to grab cutlery from other tables (if you are lucky you might have a fork) There is only 1 salt pot in the whole restaurant. Sideplates are non existent . Tough shoulder bacon (the cheapest cut) clings together in the shafing dish. Raw corn souffle, soggy fruit from the day before, and canned beans.. also do not ask for butter, as staff will get very offended. (They also seem to think that margerine is indeed butter)
All in all, a terrible experience. Never again.
What bothers me most, is that none of these reviews get tended to by the manager of the hotel, or the group. Do they even care?

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank pikachu3456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Cape Town Central hotels

channel isles
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 21 March 2013

The overall stay for a 14 night deal with emirates flights was terrific. I stayed on the 11th floor of the hotel with magnificent views of Lions head mountain or high hill in front of my window to the left, and on my right was the views of the sea and coast line, and Robben island where Nelson Mandella was held in prison for many years.
Just inland from the hotel with more fabulous views is Table mountain, and to the left of that is Devils peak.
The revolving restaurant on floor 21 of the hotel has wonderful food and is really reasonably priced, and I am talking large fillet steaks for £12.50 and ostrich steaks and kudo, which is a type of deer or antelope, and of course large tiger prawns and other seafood all of which are good value compared with all other places I have been to in USA, Canada, Australia, and the uk.
But all of Capetown is good value when it comes to food,but the staff in the hotel were all great and the breakfasts which were part of the deal were terrific, and quality food and as much as you needed.I cannot speak more highly of the place, and would recommend it.

Room Tip: The higher the better, the views are fabulous.
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  • Stayed March 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank patrick t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Germany
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 21 March 2013

I stood last and this year for almost 2 weeks in the Ritz Hotel in Cape Town before and after a cycle tour around the Western Cape and during the Argus race. This year that was a shocking experience.
- On arrival after an eleven hour flight in the middle of the night there was no pick-up at the air port in spite of an early booking and in spite of an additional confirmation a few days before arrival (upon my request as an extra check).
- There was no room available in spite of an early booking and in spite an additional confirmation some days before arrival (upon request as an extra check). Only thanks to the lonely receptionist an a security guard it was possible to prepare a room at that late time to sleep in.
- The hotel housed a large group of Argentinian rugby players which was extremely loud, their behaviour in the breakfast room and in the lobby was disgusting. They left the hotel in the morning around 3 o´clock. The noise they made (and their bus waiting with running engine right in front of the hotel) was such that lots of guests woke up for more than an hour and later complaint.
- The hotel housed (and does so often according to some employees) a large group of Nigerian trainees for an extended time. They behave inside and outside of the hotel in such a way that all other guests, especially tourist groups, were very much and personally disturbed. After working hours they hang around the entrance of the hotel and attract and bring in numbers of prostitutes. These prostitutes enter the hotel and go to the rooms without being booked in or either checked by the reception or the security guards. During the night it was very noisy in the floors where they perform their business from room to room. I was told by members of the staff that the security personal is being threatened by the Nigerians and does not dare to act appropriately I saw myself that they walked away from the parking area in order to avoid contact with the Nigerians.
- On a Sunday I used the elevator together with several Nigerians and prostitutes. Shortly after I left the hotel I noticed that my smartphone had vanished out of my pocket. Obviously taken by one of the Nigerians or prostitutes.
- I talked to several employees of the hotel. They all complained that the rooms where the Nigerians sleep or eat (e.g. the former Confrence Centre which they use for eating) are in a disgusting are in a miserable, dirty and smelly condition. Almost everyone of them claimed having already been threatened. They pointed out that problems with these Nigerian trainees already result in a growing lack of western tourists. According to 2 employees in recent times less and less European tourist groups are in the hotel. All of them knew about the problem but obviously nobody does any thing about it. I was explicitly asked by some members of the staff to complain to the "highest management".

Room Tip: As high as possssible to avoid noisy guests. Corner rooms have the best view.
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  • Stayed March 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Siegfried N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Temecula, California
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 3 March 2013

This review is long overdue. Spent 2 evenings in the Ritz. Was a corner room, but surrounded by windows. It was cozy, and safe. Had an excellent view from our room. Could see Robben Island. Located in Sea Point Main Road, take-out places in close proximity. The closest one was Steers, just across the road. We took a walk to the beach, and the V & A Waterfront is very close, if you don't have a car, you can take a taxi. Lots to do at the Waterfront, among others local fish & chips place. Close Activities included... Trip to Robben Island, Boat rides, Cable-car ride up Table Mountain, Camps Bay beach is not that far off, and a great place to swim, tan or just chill. Buy some tickets for the red tour bus that will take you all around Cape Town. Visiting the Castle is a must, as well as the museum in the botanical gardens.

Room Tip: Corner room as high up as possible, best view, and sunny.
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  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank H-Woman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nottingham, United Kingdom
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 25 February 2013 via mobile

Beautiful hotel,amazing location very helpful staff. Might not be the best value for money wise -can get similar hotels for slightly cheaper. But great experience nonetheless .amazing city.will def be returning

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelbug0811
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin
Level Contributor
61 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 17 February 2013 via mobile

Great location at sea point on bantry bay. Shops located nearby and Irish bar on the corner is a good stop to meet friendly locals.
Hotel staff were great & helped organise some local trips for us. Pool area is nice too and great to enjoy a beer after a day seeing the sights

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ronanocathain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Ritz Cape Town

Property: The Ritz Cape Town
Address: Corner Main & Camberwell Roads | Sea Point, Cape Town Central 8001, South Africa (Formerly Cape Town Ritz Hotel)
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#68 Luxury Hotel in Cape Town Central
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Ritz Cape Town 4*
Number of rooms: 212
Official Description (provided by the hotel):
Located just off Sea Point's vibrant promenade and a short distance from the beach and the V&A Waterfront lies the landmark Ritz. Iconic and rich in history with magnificent views of the ocean and city, The Ritz has held it's prideful place for 45 years. Inspired by exclusive and design driven accessible luxury, The Ritz is being reconstructed to unveil unparalleled luxury. Opening Early 2017. ... more   less 
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Also Known As:
Ritz Hotel Cape Town
Cape Town Ritz
The Ritz Cape Town South Africa

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