We booked through Expedia and made the mistake of relying on the name Ritz and the star rating of the hotel - both misleading. Here is why we will not recommend this hotel :
1. We were stuck in a west facing room with unbearable heat for about an hour due to a broken AC. We did get a new room eventually but not without calling the reception at least three times. Also, the AC is central and makes a ton of noise when switched on.
2. The bed spreads and towels in the new room were torn and shabby. Each day we would receive two towels in a room with three guests and we would waste time calling the reception to ask for more.
3. The bathroom fittings were very old and making the flush and shower work was a task in itself.
4. We had new guests at our door late one night trying to check into the same room and the reception calling at 1 am to ask when we were moved to that room.
5. Parking is a nightmare. We had to park in non designated spaces on quite a few occasions.
6. There is no free wifi. The best you can get is 30 mins in the lobby at very slow speed.
The complimentary breakfast is good and most of the staff is courteous and friendly. However, on the back of the experience we had, I would advise people to stay away.
- Official Description (provided by the hotel):
- Located just off Sea Point's vibrant promenade and a short distance from the beach and the V&A Waterfront lies the landmark Ritz. Iconic and rich in history with magnificent views of the ocean and city, The Ritz has held it's prideful place for 45 years. Inspired by exclusive and design driven accessible luxury, The Ritz is being reconstructed to unveil unparalleled luxury. Opening Early 2017. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Southall Travel, Hotels.com, Ebookers, Agoda, TripOnline SA, Traveltool, S.L.U., Cancelon, Evoline ltd and HotelQuickly so you can book your The Ritz Cape Town reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Ritz Hotel Cape Town
- Cape Town Ritz
- The Ritz Cape Town South Africa