I stayed at the Ritz between 24 and 27 Dec 2013 and below are the listing of the turn offs despite the decent breakfast:
1- My booking clearly indicated that I needed a deluxe room but I was given a room with 2 beds so my wife and I had to sleep in separate beds in the same room
2- The children's room had cockroaches and despite raising this issue, it was never addressed.
3- One of the ladies at the reception was refusing to deal with guests issues by creating technicalities. For example if you reported an issue with your room, you needed to report it twice, once for every shift of workers.
4- The same lady told lies to guests. For example, I requested to have room changes and I struggled to get this done for 2 days. I was originally told that the hotel was fully occupied and when I asked to see the manager, I had 3 rooms to choose from in a space of 10 mins.
5- The towels were old and the air conditioning in the children's room was not working.
6- The bathrooms do not have air extractors so they smell.
7- ....and the biggest joke of all, someone booked a bill to my room and when I asked for proof that I incurred the debt, I was promised a resolution by email. No mail has been received from Ritz.
If Ritz was my business, I would replace the management before I renovate the hotel. There is an urgent need for sound leadership at Ritz.
- Official Description (provided by the hotel):
- Located just off Sea Point's vibrant promenade and a short distance from the beach and the V&A Waterfront lies the landmark Ritz. Iconic and rich in history with magnificent views of the ocean and city, The Ritz has held it's prideful place for 45 years. Inspired by exclusive and design driven accessible luxury, The Ritz is being reconstructed to unveil unparalleled luxury. Opening Early 2017. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Southall Travel, Agoda, Hotels.com, Expedia, TripOnline SA, HotelQuickly and Cancelon so you can book your The Ritz Cape Town reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Ritz Hotel Cape Town
- Cape Town Ritz
- The Ritz Cape Town South Africa