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“Dont stay here, it needs a major sort out.”
1 of 5 bubbles Review of The Ritz Cape Town

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The Ritz Cape Town
Ranked #92 of 106 Hotels in Cape Town Central
Suffolk, United Kingdom
Level Contributor
48 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Dont stay here, it needs a major sort out.”
1 of 5 bubbles Reviewed 11 November 2010

Stayed here for 3 days as on a group tour, the only bad hotel on the entire trip.
Room was not ready when we arrived off a 12 hour flight from UK, we had to wait 6 hours before being handed the key. We were on the 10th floor, next door to one of the four noisy lifts, which all failed one morning, and we had to walk down ten floors to the ground. The safe in the room didnt work, and we were continually promised it would be fixed, but nobody ever did anything. It was surprising to find a cockroach in our room on the 10th floor, at least something was showing initiative!

I have made our views known to the tour company Kuoni, the worst hotel they have ever booked us into.

  • Stayed October 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SuffolkIvory
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (116)
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Swakopmund, Namibia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 30 October 2010

The hotel seems old, dirty and not looked after. If you are heavy on cleanliness, rather not stay there - I got bitten by bed bugs.
The rooms we stayed in were old, plumming in the bathroom terrible,bar fridges shockingly dirty (we couldnt dare put any food in).
The lifts are a problem, as it takes ages to get one and the creaking sounds makes it quite scary.
The breakfast is below average - huge oily dishes of bacon and sausages ect.
Unfriendly chef at the breakfast buffet!
Staff: Some do try to be friendly and helpful, but most are clearly incompotent and have no idea what goes on in the hotel.
The restaurant on the 21st floor: Excellent view, but as with the rest of the hotel, past ist prime with bad service and below average food - our patato bake tasted of burned charcoal. This is very sad, as I can imagine that this once may well have been a good hotel and restaurant. It is also excelently located, which is probably it's only drawcard and advantage.

  • Stayed October 2010, travelled with family
    • Value
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    • Service
Helpful?
2 Thank nac0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Cape Town Central hotels

essex
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 27 October 2010

We started off our trip to South Africa here. It was easy to find and short distance from the airport and good location to explore Cape Town. Parking was secure and easy with a very small charge. Check in was straight forward and the staff were friendly. The room was up on the 12th floor and the wind did whistle through a little but the room was clean and comfortable with a fair amount of space although a slight smell did waft up from the bathroom on the morning we left (nothing to do with me!)
Breakfast was a buffet do, the cooked stuff didn't look that appetising but their was a fair variety to choose from so was happy with that. The pool in the 1st floor also looked quite good but we didn't spend much time in the hotel as we were exploring the city. Basically a decent city hotel.

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jonny2481
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
2 reviews
4 of 5 bubbles Reviewed 10 October 2010

Definately recomend this hotel. great locality and great breakfast. Only problem is parking which is a rip of R50 a night.

  • Stayed October 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank timeshareexchange
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed 3 October 2010

Hotel is in Sea Point - perhaps 30 mins walk from Cape Town's waterfront if you want to try that. Its not the best looking hotel being a big rectangular mosntrosity, but in terms of value it is great in relation to the big sums which can be expected for hotels in the Waterfront area. Rooms are adequate, not great, but being up on the hill mostly have good views. Enormous breakfast buffet was included in the price. Swimming pool looked like it might be in shad a lot of the day, but didn't swim in it. We booked through bookings.com and got an amazing rate - you'd probably have paid more just for the breakfast at some hotels! It has a revoving restaurant at the top and our experience of such is that they are usually overpriced and food quaklity poor - but not in this case. Great meal, spectaculat views, but unfortunately no Table Mountain view as Signal Hill in the way.

  • Stayed February 2010, travelled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Elwill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
123 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 bubbles Reviewed 2 October 2010

I would rate this hotel as good (between average and very good on trip advisor ratings scale). It's about a 30 minute walk from the hotel to the V&A Waterfront.
No real problems, but nothing quite right (except the rooms which were clean, well presented and properly made up each day), e.g. showerhead in bathroom was a head too low for me (I am 6ft tall, but I have not experienced quite such a low showerhead elsewhere). The breakfast was average in quality (although the selection was good) and you had to pay to use the hotel internet computers. The lift was relatively noisy - I could hear it very clearly (going up and down, not just when it stopped at my floor) in my room which was one room away from the lift (this did not disturb my sleep, but I could imagine would disturb some people). The room windows were not particularly clean (a shame given the superb view from mine) and the room lighting was too dim for comfort.

All in all, and considering the price I would recommend this hotel, but it could do better.

  • Stayed October 2010, travelled solo
    • Value
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    • Cleanliness
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Helpful?
Thank Francisthetraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Rapids, MI
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
2 of 5 bubbles Reviewed 16 September 2010

I recently stayed at the hotel with my partner while visiting Cape Town. The hotel was just fine as a Buget hotel to tour the surrounding areas. I would rate the hotel 2.5 star hotel. The pool was not heated. The hot tub was not heated. The breaksfast was included in my rate and made it a great deal. The breakfast was more than enough to fill up on and choose from. For those of you that are interested in internet, it is based on the following rates at the time of my trip:
40 megabytes 80 rand, $10.40
100 megabytes 150 rand , $19.50
200 megabytes 220 rand, $29.00
500 megabytes 400 rand, $52.00
1 gigabyte 600 rand, $78.00
Very close to the nightlife. We used taxi and was very reasonable.

  • Stayed August 2010, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank kjsusa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Ritz Cape Town

Property: The Ritz Cape Town
Address: Corner Main & Camberwell Roads | Sea Point, Cape Town Central 8001, South Africa (Formerly Cape Town Ritz Hotel)
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#68 Luxury Hotel in Cape Town Central
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Ritz Cape Town 4*
Number of rooms: 212
Official Description (provided by the hotel):
Located just off Sea Point's vibrant promenade and a short distance from the beach and the V&A Waterfront lies the landmark Ritz. Iconic and rich in history with magnificent views of the ocean and city, The Ritz has held it's prideful place for 45 years. Inspired by exclusive and design driven accessible luxury, The Ritz is being reconstructed to unveil unparalleled luxury. Opening Early 2017. ... more   less 
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Also Known As:
Ritz Hotel Cape Town
Cape Town Ritz
The Ritz Cape Town South Africa

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