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“Fantatsic Location but poor service”

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Victoria & Alfred Hotel
Ranked #26 of 109 Hotels in Cape Town Central
Certificate of Excellence
London, United Kingdom
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Fantatsic Location but poor service”
Reviewed 27 March 2014

We stayed here on the 12th & 13th March this year - room was ok hotel in general is i thinked suited to older people WITHOUT children.
The breakfast service is really quite hopless 15 minutes for a pot of tea to arrive then no sugar or milked came with the tea so we asked for milk & the waitress took a half used jug of milk from the table next to us to had just finished & left!!!! Ordered a full english breakfast as per the menu which said bacon & it arrived with a huge lump of cooked liver instead the smell of which completely put me off eating anything.
Sat there later in the afternoon listening to what sounded like the new manager giving the staff a 'team talk' when the meeting broke up the bar staff then starting arguing in front of me who's job it was to do this or that - rather unprofessional i thought. Its a bit of shame as the hotels location is superb

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jeff h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rey_Franco, General Manager at Victoria & Alfred Hotel, responded to this review, 4 April 2014
Dear Jeff

Thank you for your constructive feedback. I can assure you that all your comments have received priority attention and remedial action.

Best Regards
Rey Franco
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,466 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (456)
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Lighthorne
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 27 March 2014 via mobile

This is a very nice hotel on the waterfront in Cape Town; however I suspect your rating will depend on which side of the building your room is located. I was lucky enough to have a room overlooking both the water and Table Mountain -WOW.
Yes, the room was on the 3rd floor so the room had a slopping roof but that just added to the comfy feel of the room.
The room itself had a great bed and bathroom however the fixtures and fittings weren't the best if you scratch below the service.

the staff were very friendly and helped organise a couple of excursions that we went on.

The Breakfast buffet had an excellent range to cater to all tastes and is made even more special by sitting on the waters edge with TM in the background.
Planning to go back later in the year.

Stayed March 2014, travelled on business
Helpful?
Thank IanALighthorne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rey_Franco, General Manager at Victoria & Alfred Hotel, responded to this review, 4 April 2014
Dear Mr Lighthorne

Thank you very much for the kind words of appreciation on your recent stay at the Victoria & Alfred Hotel. We do look forward to welcoming you back.

My Best
Rey Franco
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Germiston, South Africa
Level Contributor
3 reviews
3 hotel reviews
Reviewed 27 March 2014

Excellent Hotel, very friendly staff, lovely large room only downside, be prepared to wait for service at breakfast. It was wonderful to sit in the arm chairs and watch the dolphins from our window. Lovely experience.

Room Tip: pay the little extra for a dockside / mountain view well worth it.
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Sheila P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rey_Franco, General Manager at Victoria & Alfred Hotel, responded to this review, 4 April 2014
Dear Sheila

Thank you for taking the time to offer your kind feedback, it is much appreciated. We have noted the breakfast timing and will ensure this is rectified.

My very best
Rey Franco
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wilmslow, United Kingdom
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 27 March 2014

In a word ... Great!

I have high standards and expectations and I have to say I am very impressed with The Victoria & Alfred Hotel.

We always book a Piazza facing room - this may not suit everybody as it can be a little noisy outside, but personally we like this. From these rooms you see the hustle and bustle from the waterfront; the live bands playing outside and you can really soak up the ambience and atmosphere of the beautiful V&A waterfront. If you want a much quieter room then you should opt for a mountain facing room at the back.

The rooms are lovely. Quite spacious and very contemporary in design. The beds are SO comfortable!

Breakfast at the hotel is fantastic! The selection (especially the cold continental choices) is great! You can enjoy breakfast outside on the dock looking up at Table Mountain. Most of the waiters / waitresses are really efficient and pleasant. The odd one walks around looking a bit sour faced, but generally the service is really good. There was just one morning that the service and hot breakfast was disappointing - but I brought this to the attention of the restaurant supervisor and he really went out of his way to resolve the situation. I would like to give him a special mention actually ... his name was ADMIRE, and I have to say, myself and my family thought he was excellent. For the remainder of our stay, every morning, he made a real conscious effort to come and speak to us during breakfast to see that everything was ok. He was so friendly and pleasant and really gave excellent customer service.

I would also like to mention LYN who works on the front desk. I have encountered Lyn on all 3 visits to The V&A Hotel and every time without fail, she is incredibly warm and welcoming. From the moment we arrived, she welcomed us back and remembered details from our last visit a year ago. So impressive and was a great start to our stay.

So, overall, the hotel gets a big thumbs up from me. The location is perfect. I am sure we will be back again one day for a 4th visit.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DJWK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rey_Franco, General Manager at Victoria & Alfred Hotel, responded to this review, 6 April 2014
Wow! thanks for such a great review. It was really great to have you back again, and Lynn and Admire send thier best wishes.

Safe travels

Rey Franco
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durban, South Africa
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 March 2014

we found the service very good and the staff most helpful and pleaseant, especially the lady that booked us in. Sorry cant remember her name. The Hotel is so conveniently situated to the water , the aquarium and the shopping mall. wonderful selection of restaurants to choose from.

Room Tip: Although a bit more the mountain facing rooms are superb. However ther is nothing wrong with the oth...
See more room tips
  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank keith g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rey_Franco, General Manager at Victoria & Alfred Hotel, responded to this review, 6 April 2014
Dear Keith

We are very glad that you enjoyed your stay with us at the Victoria & Alfred Hotel, and look forward to welcoming you back in the not to distant future.

Best regards
Rey Franco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Berlin, Germany
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 March 2014

We enjoyed the stay. Good rooms, friendly staff and an excellent breakfast. If you don't want to rent a car or you don't like to go to a restaurant for dinner by car it is a perfect place to discover Cape Town.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Frank Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rey_Franco, General Manager at Victoria & Alfred Hotel, responded to this review, 6 April 2014
Dear Frank

Thank you kindly for your review. Cape Town is certainly an amazing place to explore and we are delighted that you chose to stay at our beautiful hotel in the city, and enjoyed it.

Best regards
Rey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town Central, South Africa
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 March 2014

One of the first hotels to be built in the Waterfront . If you want to be part of the vibrant tourist environment with activities like helicopter rides and boat trips within walking distance, this one is for you.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank enzo k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rey_Franco, General Manager at Victoria & Alfred Hotel, responded to this review, 6 April 2014
Dear Enzo

Thank you very much for your lovely review. It is really fantatsic to know that you enjoyed your stay with us.

My very best
Rey Franco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Victoria & Alfred Hotel

Property: Victoria & Alfred Hotel
Address: On the Waterfront Pierhead, Cape Town Central 8001, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Wheelchair access Airport Transportation
Hotel Style:
#11 Spa Hotel in Cape Town Central
#21 Family Hotel in Cape Town Central
#26 Luxury Hotel in Cape Town Central
#27 Romantic Hotel in Cape Town Central
#30 Business Hotel in Cape Town Central
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Victoria & Alfred Hotel 4*
Number of rooms: 94
Official Description (provided by the hotel):
This luxury hotel is perfectly situated in the heart of the Victoria & Alfred Waterfront.Framed by the ocean and Table Mountain, the elegance and luxury of the Victoria & Alfred Hotel is rivaled only by its relaxed atmosphere and warm personal service.With 94 spacious bedrooms - It’s the detail that gives the Victoria & Alfred Hotel its elegance, intimacy, romance and reputation. ... more   less 
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Also Known As:
Victoria Alfred Cape Town
Victoria & Alfred Hotel Cape Town, South Africa

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