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Victoria & Alfred Hotel
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Reviews (1,655)
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All reviewsloft roomoysterstable mountaingreat locationpiazza facingseals playinga mountain view roomferris wheeltravel desksister hotelwaterfront arearobben island ferryseparate toiletthird floordock houseservice at breakfastsparkling wine
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Reviewed 4 April 2014

Everything perfect except for internet bandwidth. In a hotel of that league I simply expect a bandwidth that is high enough to stream videos.
Especially good is the location direct at the waterfront.
Breakfast buffet is superb. Warm dishes are made to order.

Stayed: April 2014
Thank Juergen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rey_Franco, General Manager at Victoria & Alfred Hotel, responded to this reviewResponded 6 April 2014

Dear Juergen

Thank you for your review. We are delighted that you enjoyed your stay with us. We have added steps to improve the wifi.

Kind Regards
Rey

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2014

A lovely hotel right on the waterfront with comfortable rooms. No pool or gym on site and a bit of a trek to the other side of the road for the shared pool which was rather small. Water in the bathrooms only lukewarm.

Room Tip: Overlooking the water or at the end of the hotel as piazza can be a little noisy at night.
  • Stayed: March 2014, travelled with friends
    • Value
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Review collected in partnership with this hotel
Thank Miriam W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rey_Franco, General Manager at Victoria & Alfred Hotel, responded to this reviewResponded 6 April 2014

Dear Miriam

Thank you for your review. We have rectified the water challenge.

Regards
Rey

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2014

I stayed with a friend at the Victoria & Alfred Hotel. We had a nice view over Table Mountain and the harbor. The hotel was nice and the staff was kind and helpful. The whole area, The Waterfront is a quiet tourist area with nice hotels and good restaurants, but isn’t the real Cape Town. The real town is out there somewhere.

  • Stayed: March 2014, travelled with friends
    • Value
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Thank leffex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rey F, General Manager at Victoria & Alfred Hotel, responded to this reviewResponded 4 April 2014

Thank you very much for your kind words of appreciation. We are delighted that you enjoyed your experience with us.

Kind Regards
Rey Franco

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2014

Nice room and we enjoyed the food - especially breakfast. When eating at the restaurant you can sit at the quay side and enjoy the view of Table Mountain.The hotel is close to the Robben Island ferry terminal. Lots of restaurants in the neighborhood.

  • Stayed: January 2014, travelled as a couple
    • Value
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Review collected in partnership with this hotel
Thank Peter G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rey F, General Manager at Victoria & Alfred Hotel, responded to this reviewResponded 4 April 2014

Dear Peter

Your kind words pertaining to your stay with us are much appreciated. We look forward to welcoming you back.

Best Regards
Rey Franco

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2014

We stayed here on the 12th & 13th March this year - room was ok hotel in general is i thinked suited to older people WITHOUT children.
The breakfast service is really quite hopless 15 minutes for a pot of tea to arrive then no sugar or milked came with the tea so we asked for milk & the waitress took a half used jug of milk from the table next to us to had just finished & left!!!! Ordered a full english breakfast as per the menu which said bacon & it arrived with a huge lump of cooked liver instead the smell of which completely put me off eating anything.
Sat there later in the afternoon listening to what sounded like the new manager giving the staff a 'team talk' when the meeting broke up the bar staff then starting arguing in front of me who's job it was to do this or that - rather unprofessional i thought. Its a bit of shame as the hotels location is superb

  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank jeff h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rey_Franco, General Manager at Victoria & Alfred Hotel, responded to this reviewResponded 4 April 2014

Dear Jeff

Thank you for your constructive feedback. I can assure you that all your comments have received priority attention and remedial action.

Best Regards
Rey Franco

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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