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“Incredible views, amazing rooms, but very impersonal feel”

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Victoria & Alfred Hotel
Ranked #26 of 109 Hotels in Cape Town Central
Certificate of Excellence
Reading, UK
Level 4 Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Incredible views, amazing rooms, but very impersonal feel”
Reviewed 24 April 2014

I have rather mixed feelings about this hotel...

This was our first stop after our safari, so we were already tired and in need of a rest.

First things first, I could (and will) stereotype the hotel, and say we didn't fit in - we weren't in Gucci shorts or Armani flip-flops - we were looking rather dishevelled in combats and dusty jumpers.
At check-in the reception chap commented that we were staying for a "Whopping" 4 nights.... his words not mine.
I really don't know what to make of this... My wife suggested that it was more of a 'weekend' hotel and 4 nights is perhaps unusual and he genuinely meant it.... on the flip-side I thought he meant "is that all?".

Anyway, we went up to our room - 213, second floor directly above the hotel yacht with unrivalled views of Table mountain - I won't go on about how good the views are, as all the reviews here will say it, but it really is quite spectacular!

The rooms are large and airy, beds comfortable, and all exceptionally clean.
The bathrooms were spotless and all in good order.
can't say much more than that, but the rooms certainly measure up to the acclaimed 5* rating.

Breakfast, once more we were reminded of 'our place'... I came down for breakfast in my red 'o-neil' t-shirt and shorts, with my wife also dressed suitably casual - after all we were only going to go for a wander around the town later.
We were asked for our room number, fine, nothing wrong with that... but then when my wife went up for breakfast she was asked for our room number again, by the very same lady who asked us 5 minutes before... what didn't she believe us?
I'm sure I read more into that and it was a genuine oversight, but it really made us feel like we didn't belong.
We only got asked on one of the 3 days we had breakfast (we missed one) if we wanted anything from the menu, which I was a bit disappointed with, and we also had to 'find' someone to ask for our coffee too.

Service aside, the breakfast spread was incredible... seriously I have never seen a spread like it.
Every fruit you could think of, lots of cereal, meats, cheeses, breads, all juices, champagne - it really was unbelievable!
So all credit to having this spread, and it actually meant that we didn't need to order a cooked breakfast as there was so much fresh food on offer!.

We didn't eat any dinner in the restaurant because we didn't want to dress up!, so we headed over to Victoria Wharf to eat every night.

I would like to balance my earlier comments about the service up, and say that the attendants/staff outside the hotel were great, always friendly and happy to flag us a Taxi and 'talk' to the drivers to make sure we didn't get ripped off (which happens a lot).

I've dropped this a "star" purely because of our feelings towards the service/comments, but the hotel is first class with first class views (and should be for the price!)

Room Tip: Definitely get a mountain view room, second floor (not loft room) - our 213 was 'ideal' in o...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank RacingSnake_uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rey_Franco, General Manager at Victoria & Alfred Hotel, responded to this review, 30 April 2014
Dear Sir

Thank you for taking the time to write your review. We are delighted that you enjoyed your room and our famous breakfast. We pride ourselves in personalised and professional service and we are sorry this was not portrayed correctly and has certainly allowed us the opportunity to remedy the situation.

Best regards
Rey Franco
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Johannesburg, South Africa
Level 3 Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 16 April 2014

Having a room with a perfect view of a World Heritage site is hard to put into words, but when you add the sleepy harbor just a stone's throw away, and the seals gracefully entertaining passersby, the smell of the ocean all while ensconced in a very spacious and meticulously clean hotel room, it becomes even more difficult.
Located on the very edge of the vibrant Water Front shopping and entertainment complex - just far enough away not to be disturbed by the many activities, but at the same time barely a 5 minute walk from the center, the V&A has to be one of the most desirable hotels in the city.
This hotel possibly serves one of the most mouthwatering breakfasts in the entire country !
I stridently urge visitors to Cape Town to treat themselves to a magnificent experience.

Room Tip: Try and get a harbor view room, which will also give you a view of magnificent Table Mountain
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  • Stayed November 2013, travelled as a couple
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    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Clifford F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rey_Franco, General Manager at Victoria & Alfred Hotel, responded to this review, 18 April 2014
Dear Clifford

Many thanks indeed for your great review. We are thrilled you enjoyed your experience with us and certainly do look forward to welcoming you back.

My very best

Rey
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield, United Kingdom
Level 4 Contributor
47 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 15 April 2014 via mobile

Right where do we start, we had requested a mountain view room and the view of the harbour and Table Mountain didn't disappoint, in fact they were awesome!!!

The room (201) was very large with bathroom and seperate toilet.

We could sit in the window and watch the Cape Grey Seals in the harbour.

We were slightly concerned about the comments on Trip Advisor of poor service at breakfast - but the management have obviously been working with the staff on this, they were all very attentive and helpful. WELL DONE ALL.

The location is ideal for the waterfront, boat trips and resturants, you couldn't ask for a better location.

We stayed for three nights, which was about the minimum you should stay in Cape Town for, we did Table Mountain (book online in advance)(120 rand each way in a taxi) and the Cape peninsula tour - both worth the money.

Stayed April 2014, travelled as a couple
Helpful?
1 Thank Hallam_Blade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rey_Franco, General Manager at Victoria & Alfred Hotel, responded to this review, 18 April 2014
Dear Hallam

Thank you kindly for taking the time to write your review. We certainly do take great pride in ensuring our guests enjoy superb experiences, and we are really happy that you enjoyed yours.

Kind regards
Rey
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Chapel Hill, North Carolina
Level 3 Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 14 April 2014

What a great hotel! Fantastic location, nice and efficient staff, very clean. I took a group of 23 to V&A for a week. They arranged group check-in that took almost no time. Very accommodating. Good breakfast. Couldn't ask for a better location.

Room Tip: facing the water has great views with balcony doors/windows-- if you don't like bird/seagull noi...
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jennifer M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rey_Franco, General Manager at Victoria & Alfred Hotel, responded to this review, 18 April 2014
Dear Jennifer

We were delighted that you chose to bring your group to stay with us and are overjoyed that your experience was fabulous. Thank you very much indeed

My best regards
Rey
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Goudhurst, United Kingdom
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 April 2014

First time in South Africa celebrating our wedding anniversary on a DIY holiday; perfect choice to start our holiday for location and ease to get to from airport in hire car. The Waterfront was a great place to walk around in the evening and central for trips out; breakfast good although occasionally staff "forgot" about you but this was really the only very minor negative - definitely go back

Room Tip: Recommend Waterfront facing "Loft Room" with a perfect view to Table Mountain and its &quo...
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank 1988Graendog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rey_Franco, General Manager at Victoria & Alfred Hotel, responded to this review, 15 April 2014
Thank you very much for your review. We are glad you enjoyed your stay. Thank you for your note on breakfast; this certainly assists us in applying the necessary corrective measures.

Kind regards
Rey Franco
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Romsey, United Kingdom
Level 6 Contributor
108 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 13 April 2014

Stayed here for 4 nights in glorious room over looking the harbour and Table Mountain. Very comfortable & quiet despite being in the centre of the main tourist area for shops & restaurants. Reception & porter staff were friendly & helpful. So this would have been a 5* review except the service at breakfast, every day, was disorganised and unhelpful. If it hadn't primarily been a buffet would would probably have sat there for a very long time waiting to be served. Plus every morning our table was inadequately set with missing cutlery, plates, napkins etc etc so one had to scavenge from adjacent tables. Not what one expects at such a top-ranked hotel.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank starmanUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rey_Franco, General Manager at Victoria & Alfred Hotel, responded to this review, 15 April 2014
Thank you kindly for you constructive review. We acknowledge your comments on breakfast service and assure you that every possible remedial measure has been taken to address our shortcoming. We are nonetheless very glad you enjoyed your stay.

Best regards

Rey Franco
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level 5 Contributor
59 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 11 April 2014 via mobile

Great location right in the heart of the tourist area, so easy to walk around the docks, get to all the main tourist attrractions and see Table Mountain from below. We loved our room looking out over the harbour (with seals) and the mountain.

Staff were very helpful, particularly concierge and parking. Great breakfast.

We walked to the pool in the guesthouse across the road one afternoon for cocktails. This is a lovely setting, with personal and attentive service. BTW i looked at the rooms which are very well appointed and designed - our only concern staying there was security and I suspect it could be a bit noisy overlooking the wharf.

We would stay at the V & A hotel again.

Stayed April 2014, travelled as a couple
Helpful?
Thank peppersnaps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neil M, Managing Director at Victoria & Alfred Hotel, responded to this review, 14 April 2014
Good day

Thanks for the wonderful feedback on your stay at the V&A Hotel. I'm very glad to hear that you've enjoyed your stay and we look forward to welcoming you back on your next visit to Cape Town!

Kind regards
Neil Markovitz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Victoria & Alfred Hotel

Property: Victoria & Alfred Hotel
Address: On the Waterfront Pierhead, Cape Town Central 8001, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Wheelchair access Airport Transportation
Hotel Style:
#12 Spa Hotel in Cape Town Central
#21 Family Hotel in Cape Town Central
#26 Luxury Hotel in Cape Town Central
#27 Romantic Hotel in Cape Town Central
#30 Business Hotel in Cape Town Central
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Victoria & Alfred Hotel 4*
Number of rooms: 94
Official Description (provided by the hotel):
This luxury hotel is perfectly situated in the heart of the Victoria & Alfred Waterfront.Framed by the ocean and Table Mountain, the elegance and luxury of the Victoria & Alfred Hotel is rivaled only by its relaxed atmosphere and warm personal service.With 94 spacious bedrooms - It’s the detail that gives the Victoria & Alfred Hotel its elegance, intimacy, romance and reputation. ... more   less 
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Also Known As:
Victoria Alfred Cape Town
Victoria & Alfred Hotel Cape Town, South Africa

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