While a great location and lovely interior, we felt a lot of things could have been done better, especially being a 4 star hotel. We were looking forward to our stay and booked a suite as this was a romantic get-away for us. We had an unfortunate arrival though, as they had a mix-up with our room booking which took hours to sort and in the end put us in a different (lower grade) room for one night. The manager did compensate for the mix-up, which we were pleased about and the room was very nice. However, when we did get into our suite the next day, we found a welcome note addressed to the previous guests, a half empty shampoo bottle and a stained towel. We had a bottle of champagne that was moved to the suite but they forgot the glasses. Not huge issues, but small things that the staff should address beforehand. The jacuzzi, as others have mentioned, is small and only fits 4 people. We went up one evening and the towels provided were wet and unusable. Breakfast was mediocre. A typical continental spread but the cheeses were hardened over and we felt the hot menu was lacking a bit in choice. Nice smoothies though. Staff were helpful, but we felt like some were not so approachable. I guess the overall feeling of this hotel is that it has a lot going for it and could be excellent (albeit lots of noise from the restaurants below that can't really be controlled), they just need to add in those extra touches to make it superb. Guests should always feel special when arriving and leaving.
- Official Description (provided by the hotel):
- Situated in Heritage Square in the heart of Cape Town, the Cape Heritage is a boutique four star hotel that is historic and contemporary; intimate and lively; and stylish and cozy. Originally built in 1771, the hotel has 17 individually decorated bedrooms, which not only retain the charm of the past but are also equipped with an array of modern comforts. The hotel opens out onto a courtyard that houses the oldest living grapevine in South Africa ... more less
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- Also Known As:
- Cape Town Heritage Hotel
- Cape Heritage Hotel Cape Town, South Africa