This hotel is like a Hotel du Vin of Cape Town, and would have received a fulsome 5 blob rating from me for its ambience, beautiful rooms, large bathrooms with separate showers, little treats and delightful welcome and friendly response to requests. BUT...
..I was in Room 115 on a Friday night and around 9pm a loud disco beat started to shake the room and pound away with a dull rhythm until a quarter after midnight. On looking at the hotel fire escape map on the back of the door, I could see that this was coming from the wine bar next door and across the little space directly outside the window. Apparently this would be repeated on Saturday night (it continues only until 11pm the rest of the week). Despite calling down to express dismay, there was nothing they could do as the hotel was full. They did move me for the 2nd night. When booking here you must check they do not put you in 115 (others have commented on 110 suffering from noise) as you will not get any sleep.
It was disappointing that, despite accepting that it was completely unacceptable, nothing was taken off the bill, nor as it was prepaid, was an offer of a partial refund or some other recompense made. Had they down this, I would have probably awarded a four blob score, so good is every other aspect of the hotel.
It is such as shame, as I would really recommend staying here in every other respect.
- Official Description (provided by the hotel):
- Situated in Heritage Square in the heart of Cape Town, the Cape Heritage is a boutique four star hotel that is historic and contemporary; intimate and lively; and stylish and cozy. Originally built in 1771, the hotel has 17 individually decorated bedrooms, which not only retain the charm of the past but are also equipped with an array of modern comforts. The hotel opens out onto a courtyard that houses the oldest living grapevine in South Africa ... more less
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- Also Known As:
- Cape Town Heritage Hotel
- Cape Heritage Hotel Cape Town, South Africa