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“EXCELLENT HOTEL ! WE WILL BE BACK ! *****”

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Southern Sun The Cullinan
Ranked #22 of 109 Hotels in Cape Town Central
Certificate of Excellence
cape town
Level 4 Contributor
36 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“EXCELLENT HOTEL ! WE WILL BE BACK ! *****”
Reviewed 27 January 2013

Had a bad experience previously and thought it wise to give it another chance.Pleasantly surprised at many a changes made by new manager. The restuarant is tops with xcellent service and staff.Cleaning staff just as friendly. . My compliments to the new manager !We will be back at this lovely hotel.Highly recommended.

  • Stayed January 2013, travelled with friends
    • Value
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Helpful?
Thank Hermann21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GarryReed, General Manager at Southern Sun The Cullinan, responded to this review, 28 January 2013
Dear Valued Guest,
I am humbled by your kind comments, and indeed we have been working extremely hard over the past 3 months to improve our delivery and our guest experience.
It is however, thanks to a phenomenal team here at Southern Sun The Cullinan that we have made some very positive changes.
Please do say hello upon your next visit, it would be great to meet you personally.
Regards
Garry Reed | General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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Farnborough, United Kingdom
Level 4 Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 26 January 2013

I visited here in mid January 2013 for three nights on business. This hotel was great, has everything you need. Rooms were nice and spacious, breakfast buffet was amazing, staff were incredibly friendly and helpful and service great. This hotel is a 10 minute walk (safe during daylight hours) from the V&A Waterfront, and there is an hourly shuttle bus that you can catch too. This hotel doesn't have a spa, but I went to the sister one just literally next door which does. Parking was free and easy in the basement parking. I had low expectations of internet speed having read other reviews, but apparently it's been upgraded recently and I had no problems, it was a comparable speed to many hotels I been in worldwide and better than many. I cannot recommend this hotel highly enough and will definitely stay here again.

  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Familiasinclair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GarryReed, General Manager at Southern Sun The Cullinan, responded to this review, 28 January 2013
Dear Valued Guest,
I am delighted that you had such a good time at our hotel. Thank you for taking the time to share your experiences with us. We have been working hard to consistently deliver a world class experience and I am glad that you were able to see it in action.
Please do say hello upon your next visit, it would be great to meet you in person.
Regards
Garry Reed | General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ennis, Ireland
Level 4 Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 25 January 2013

This hotel is very beautiful both inside and out and we were in awe when we first arrived here. First impressions were very good. However, they did not take long to fade! When we checked in, our receptionist told us the hotel would be taking R350 per day off our credit card as a security deposit!? Then another R100 deposit when we asked for an adaptor! We were not impressed, to have already paid nearly €200 per night for this hotel, the additional charges, which came out of my credit card, seemed totally unreasonable.

The wifi in this hotel is barely usable, you have to pay by the minute and when you do, the connection keeps dropping!

When we got to our room, we checked out all the cupboards etc and found groceries which must have been weeks old in the bottom drawer of our dresser. A loaf of bread which was moulding was included!! I spoke to a member of housekeeping outside our room and just got a shocked look!

Don't get me wrong, this hotel is very nice, not to mention the breakfast buffet laid out every morning which is amazing! The free shuttle bus to the V&A is also great for guests and the pool area is very nice.

However, as this was our final hotel on our 3 week tour of SA, we were not entirely impressed and expected a lot more from a 4 star hotel. We probably would not stay here again as a result.

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank imafairy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GarryReed, General Manager at Southern Sun The Cullinan, responded to this review, 28 January 2013
Dear Valued Guest,
From the onset I would like to sincerely apologise for your poor experience at our hotel. I am disappointed that you did get to experience the great service that so many of the other reviewers on this site has.
I can assure you that this is a once off incident; I have already discussed the room matters with our Housekeeper personally.
Please allow us a second chance to redeem ourselves upon your next visit to Cape Town.
Regards
Garry Reed | General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sandton, South Africa
Level 4 Contributor
33 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 January 2013

The Cullinan is a fabulous spot where the service is always, professional & polite. I frequent this hotel for business trips but it is also Perfectly situated for access to the v&a waterfront & the conference centre.

  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Clicar2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GarryReed, General Manager at Southern Sun The Cullinan, responded to this review, 28 January 2013
Dear Valued Guest,
I am pleased that you find our hotel to your liking and that the team consistently delivers to your needs. We pride ourselves in our staff and I will be sure to share your feedback with them.
Regards
Garry Reed | General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kassel, Germany
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 22 January 2013

We stayed here for 3 nights just after arrival in Cape Town. We’ve been to RSA several times already but never stayed at this hotel before – but we’ve become more adventurous regarding hotels as prices for accommodation keep going up steadily over the years…
It was certainly not a mistake to choose this hotel: The building is quite nice, just like the lobby area. The pool area was our favourite part of the hotel as it is very inviting for either swimming (not necessarily for sunbathing) or lounging at any time of the day – the ancient-looking pillars create a nice ambience for grabbing a few drinks by the pool.
Our room was nothing really extraordinary – no positive surprises at all but nothing essential missing, either. Breakfast can be considered as good even if it lacks a bit of individuality – you will find this kind of breakfast in thousands of business hotels around the world.
Access to the V&A Waterfront is easy, even by foot.
A good hotel, where we would stay again if getting an adequate rate (just like we had this time).

  • Stayed March 2012, travelled with family
    • Value
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Helpful?
1 Thank JLT20102010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GarryReed, General Manager at Southern Sun The Cullinan, responded to this review, 28 January 2013
Dear Valued Guest,
I am delighted that we exceeded your expectations and that our team took the time to make u trip comfortable.
Please do not hesitate to book Southern Sun The Cullinan for your next visit to Cape Town.
Regards
Garry Reed | General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town Central, South Africa
Level 3 Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 January 2013

The hotel is situated on the edge of the CBD and is right opposite the Cape Town International Convention Centre. It is also within walking distance to the V&A Waterfront which offers a great shopping experience. The recently refurbished rooms are beautiful with superb views. The buffet breakfast was delicious and catered for all taste buds!

  • Stayed October 2012, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Niah3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GarryReed, General Manager at Southern Sun The Cullinan, responded to this review, 28 January 2013
Dear Valued Guest,
Thank you ever so much for taking the time to provide us with your feedback. I am glad you found our location suitable to your requirements, and I do hope that on your next visit to Cape Town you will make use of our services again.
Regards
Garry Reed | General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greensboro, North Carolina
Level 2 Contributor
3 reviews
Reviewed 19 January 2013

We stayed at this hotel twice during our stay in Africa. The service was great and the breakfast buffet was delicious! There was a free shuttle service to and from the V&A Waterfront where there are many restaurants and lots of shopping. The concierge was great with suggesting things to do and contacting people to come pick us up. The WiFi is not free, but the hotel gives free time each day if you sign up as a frequent guest member.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank smoore227
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GarryReed, General Manager at Southern Sun The Cullinan, responded to this review, 22 January 2013
Dear Valued Guest,
I am delighted you had a great stay with us and that our team exceeded your expectations. We have been hard at work to improve our guest experience and it is clear that it has paid off.
We have already shared your comments with our staff and they are extremely grateful for your positive feedback.
I do hope that we will have the opportunity to welcome you back in the near future.
Regards
Garry Reed | General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Southern Sun The Cullinan

Property: Southern Sun The Cullinan
Address: 1 Cullinan Street | Waterfront, Cape Town Central 8004, South Africa
Phone Number:
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Spa Hotel in Cape Town Central
#11 Family Hotel in Cape Town Central
#22 Business Hotel in Cape Town Central
#22 Luxury Hotel in Cape Town Central
#28 Romantic Hotel in Cape Town Central
Price Range (Based on Average Rates): £
Hotel Class:4 star — Southern Sun The Cullinan 4*
Number of rooms: 374
Official Description (provided by the hotel):
Only The Cullinan Hotel offers views of all of the Mother City’s main attractions: Table Mountain, the harbour and ocean, the V&A Waterfront and the city skyline. Marble pillars and floors and lush furnishings, transport guests into a world of luxury complete with individualized four-star services. A pool and gym offer the perfect way to relax after a day of business meetings or sightseeing and the choice of bars and restaurants is sure to meet everyone’s tastes. ... more   less 
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Also Known As:
Southern Sun The Cullinan Hotel Cape Town Central
Southern Sun Cullinan
Cullinan Hotel Cape Town
Southern Sun The Cullinan Cape Town, South Africa

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