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“Too die for..”

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Southern Sun The Cullinan
Ranked #23 of 106 Hotels in Cape Town Central
Certificate of Excellence
Durban, South Africa
Level Contributor
4 reviews
“Too die for..”
Reviewed 8 December 2013 via mobile

We got married in Capetown.. so this was a special celebration. . The staff were amazing.. from check in to concierge to house keeping to the food.. location is perfect.. well done n keep up the great service...

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Arthie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GarryReed, General Manager at Southern Sun The Cullinan, responded to this review, 30 December 2013
Dear Valued Guest,
Thank you for taking the time to provide us with your comments. It is only through ongoing feedback, positive or negative, that we can improve on our delivery daily.
We look forward to welcoming you back to Southern Sun The Cullinan in the near future.
Regards
Garry Reed | General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,594 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (211)
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English first
Newcastle, South Africa
Level Contributor
213 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 8 December 2013

i like the hotel , the staff, the healthy breakfast, very fresh and brilliant dinner! they were also the winners of the HEALTHY HOTEL INITIATIVE IN THE WESTERN CAPE! I like the swimming pool area and the look and feel of the hotel!

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank heilavh2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GarryReed, General Manager at Southern Sun The Cullinan, responded to this review, 30 December 2013
Dear Valued Guest,
Thank you for taking the time to provide us with your comments. It is only through ongoing feedback, positive or negative, that we can improve on our delivery daily.
We look forward to welcoming you back to Southern Sun The Cullinan in the near future.
Regards
Garry Reed | General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Havant
Level Contributor
91 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 4 December 2013

i fail to understand why i booked a non-smoking room and was allocated a smoking room. my wife and i had travelled overnight from London via Johannesburg and arrived at 3:30 pm, way past the check-in time, to be kept waiting until 4:30 pm before a non-smoking room was available. We appreciated the complimentary drinks but it was a shower and a change of clothes that were our priority. Then when my wife used the shower the drain was blocked so the bathroom flooded. This had still not be fixed when we returned to the hotel for dinner. I used this hotel as it was on my company's approved list but i would seriously think about returning here as the bad points definitely offset the many good points.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank redbush
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
106 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 3 December 2013 via mobile

Great location next to conference centre. Wide breakfast buffet, excellent in room dining especially steak and lamb and staff were willing to deliver ice cream dessert half hr later. Small gym, pool. comfortable beds but rather flat pillows. Good Wifi access in the rooms. Free shuttle to v&a waterfront but packed at night on return from waterfront

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChongCY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GarryReed, General Manager at Southern Sun The Cullinan, responded to this review, 30 December 2013
Dear Valued Guest,
Thank you for taking the time to provide us with your comments. It is only through ongoing feedback, positive or negative, that we can improve on our delivery daily.
We look forward to welcoming you back to Southern Sun The Cullinan in the near future.
Regards
Garry Reed | General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stellenbosch, Western Cape, South Africa
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 December 2013

This business favourite of mine works as well as a relaxing base for a Cape Town experience. Conveniently located if you want to explore the city tourist attractions during the day, enjoy trendy sundowner action or engage in the nightlife. Shuttle service to the V&A Waterfront makes shopping or dining there a breeze. The hotel has a lovely pool area if you just want to chill and certainly the best breakfast ever!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Charl L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GarryReed, General Manager at Southern Sun The Cullinan, responded to this review, 30 December 2013
Dear Valued Guest,
Thank you for taking the time to provide us with your comments. It is only through ongoing feedback, positive or negative, that we can improve on our delivery daily.
We look forward to welcoming you back to Southern Sun The Cullinan in the near future.
Regards
Garry Reed | General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bedford, United Kingdom
Level Contributor
6 reviews
Reviewed 30 November 2013

This hotel and in particular its staff made my first visit to Cape Town so memorable. I liked the location 'just' outside of the waterfront and the town both of which are only a five minute stroll.Found the hotel facilities excellent, rooms comfortable and very clean and communal areas very pleasant. However above all I have to stress how wonderful the staff are; friendly, efficient and all with a smile. They are without a doubt a credit to the hotel!

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CL092013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GarryReed, General Manager at Southern Sun The Cullinan, responded to this review, 30 December 2013
Dear Valued Guest,
Thank you for taking the time to provide us with your comments. It is only through ongoing feedback, positive or negative, that we can improve on our delivery daily.
We look forward to welcoming you back to Southern Sun The Cullinan in the near future.
Regards
Garry Reed | General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Burleigh Heads, Australia
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 29 November 2013

This was a pretty standard city hotel. It was not well located to The Waterfront area as it claims to be, they run shuttle buses but they run late, fill up & leave people behind.

We were on our honeymoon & this was the only hotel of many we stayed at that offered nothing to acknowledge our special time.The room we were given was tiny with a city view.

The attitude of the staff seamed very uninterested in pleasing guests, we called 3 times for an ironing board. We had laundry done & it was way over priced. We were told they would get back to us about something & never did.

The food was quite good if you like buffet style, however there was a conference being held in the restaurant for 2 days so breakfast was served in a smaller room with limited range of choices.

I would not return to this hotel

Room Tip: Some are bigger on 1 side & have better views, so request at booking you won't get help at c...
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GoldCoastTina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Southern Sun The Cullinan

Property: Southern Sun The Cullinan
Address: 1 Cullinan Street | Waterfront, Cape Town Central 8004, South Africa
Phone Number:
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Spa Hotel in Cape Town Central
#11 Family Hotel in Cape Town Central
#22 Business Hotel in Cape Town Central
#23 Luxury Hotel in Cape Town Central
#28 Romantic Hotel in Cape Town Central
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Southern Sun The Cullinan 4*
Number of rooms: 374
Official Description (provided by the hotel):
Only The Cullinan Hotel offers views of all of the Mother City’s main attractions: Table Mountain, the harbour and ocean, the V&A Waterfront and the city skyline. Marble pillars and floors and lush furnishings, transport guests into a world of luxury complete with individualized four-star services. A pool and gym offer the perfect way to relax after a day of business meetings or sightseeing and the choice of bars and restaurants is sure to meet everyone’s tastes. ... more   less 
Reservation Options:
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Also Known As:
Southern Sun The Cullinan Hotel Cape Town Central
Southern Sun Cullinan
Cullinan Hotel Cape Town
Southern Sun The Cullinan Cape Town, South Africa

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