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Southern Sun The Cullinan
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Reviews (1,896)
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Reviewed 8 December 2013 via mobile

We got married in Capetown.. so this was a special celebration. . The staff were amazing.. from check in to concierge to house keeping to the food.. location is perfect.. well done n keep up the great service...

  • Stayed: October 2013
    • Value
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Thank Arthie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GarryReed, General Manager at Southern Sun The Cullinan, responded to this reviewResponded 30 December 2013

Dear Valued Guest,
Thank you for taking the time to provide us with your comments. It is only through ongoing feedback, positive or negative, that we can improve on our delivery daily.
We look forward to welcoming you back to Southern Sun The Cullinan in the near future.
Regards
Garry Reed | General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 December 2013

i like the hotel , the staff, the healthy breakfast, very fresh and brilliant dinner! they were also the winners of the HEALTHY HOTEL INITIATIVE IN THE WESTERN CAPE! I like the swimming pool area and the look and feel of the hotel!

  • Stayed: November 2013, travelled on business
    • Value
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Thank heilavh2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GarryReed, General Manager at Southern Sun The Cullinan, responded to this reviewResponded 30 December 2013

Dear Valued Guest,
Thank you for taking the time to provide us with your comments. It is only through ongoing feedback, positive or negative, that we can improve on our delivery daily.
We look forward to welcoming you back to Southern Sun The Cullinan in the near future.
Regards
Garry Reed | General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2013

i fail to understand why i booked a non-smoking room and was allocated a smoking room. my wife and i had travelled overnight from London via Johannesburg and arrived at 3:30 pm, way past the check-in time, to be kept waiting until 4:30 pm before a non-smoking room was available. We appreciated the complimentary drinks but it was a shower and a change of clothes that were our priority. Then when my wife used the shower the drain was blocked so the bathroom flooded. This had still not be fixed when we returned to the hotel for dinner. I used this hotel as it was on my company's approved list but i would seriously think about returning here as the bad points definitely offset the many good points.

  • Stayed: November 2013, travelled on business
    • Value
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Thank redbush
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 December 2013 via mobile

Great location next to conference centre. Wide breakfast buffet, excellent in room dining especially steak and lamb and staff were willing to deliver ice cream dessert half hr later. Small gym, pool. comfortable beds but rather flat pillows. Good Wifi access in the rooms. Free shuttle to v&a waterfront but packed at night on return from waterfront

  • Stayed: November 2013
    • Value
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    • Cleanliness
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Thank ChongCY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GarryReed, General Manager at Southern Sun The Cullinan, responded to this reviewResponded 30 December 2013

Dear Valued Guest,
Thank you for taking the time to provide us with your comments. It is only through ongoing feedback, positive or negative, that we can improve on our delivery daily.
We look forward to welcoming you back to Southern Sun The Cullinan in the near future.
Regards
Garry Reed | General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2013

This business favourite of mine works as well as a relaxing base for a Cape Town experience. Conveniently located if you want to explore the city tourist attractions during the day, enjoy trendy sundowner action or engage in the nightlife. Shuttle service to the V&A Waterfront makes shopping or dining there a breeze. The hotel has a lovely pool area if you just want to chill and certainly the best breakfast ever!

  • Stayed: December 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank Charl L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GarryReed, General Manager at Southern Sun The Cullinan, responded to this reviewResponded 30 December 2013

Dear Valued Guest,
Thank you for taking the time to provide us with your comments. It is only through ongoing feedback, positive or negative, that we can improve on our delivery daily.
We look forward to welcoming you back to Southern Sun The Cullinan in the near future.
Regards
Garry Reed | General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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