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“Great Hotel with one slight flaw” 4 of 5 bubbles
Review of Southern Sun The Cullinan

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Southern Sun The Cullinan
Ranked #25 of 106 Hotels in Cape Town Central
Certificate of Excellence
West Sussex
Level Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
“Great Hotel with one slight flaw”
4 of 5 bubbles Reviewed 14 April 2014

From the moment we arrived at The Cullinan the staff were attentive & helpful. We landed in Cape Town early morning so as the hotel states we were not expecting to be able to check in until 2 p.m. however, we arrived at 8.30 a.m. to drop our bags and within half an hour of arrival the reception staff had organised our rooms and allowed us to check in, which after a long flight is just what we needed. Free Wifi access codes were provided at check in and was available in all areas of the hotel.
Our room 708, was smoking as requested and overlooked the pool and the waterfront in the distance. It was of adequate size and spotlessly clean, tea and coffee provided with further supplies delivered as requested. Shower was amazing and room enough for two!
Communal areas of the hotel were all very good and as previously mentioned the staff were great especially in the lobby bar. Although room only, we ate breakfast a couple of times in the hotel and this was plentiful and of high standard, however, price wise you get far better value at the Waterfront with just as good quality especially Tashas, highly recommended.
Hotel is ideally located for Long Street and the Waterfront both walkable. However, hotel offers a free shuttle to the Waterfront every 5 past the hour which we did make the most of and only once in our 11 day stay was it too full to accommodate our party of 6.
Now to my one slight flaw and that was the pool area. Although very nice, clean and much more roomy than alot of city hotels it was positioned so you had to chase the sun constantly. There are alot of structures that block the sun from certain areas and after 4p.m. it has gone completely. This was not the only downside to the pool area but also the Virgin Atlantic Cabin crew who stay regularly at the hotel. They bag all the best spots of sunshine and you feel alienated if you try to infiltrate and when you do manage to beat them to the prime spot, if you move from your sunbed they remove your towel and take your bed! Yes this did happen to me! I feel for guests paying good money to stay here they should not be allowed to feel intimidated by glorified waitresses and it should be something the hotel reviews.
On departure day we asked if we could keep our room on so we could shower and change before leaving, unfortunately the hotel was fully booked that day, so we had to check out at 11 a.m. However, once again the reception staff came up trumps and said if I went back just before we were due to leave they would organize a room for a freshen up at no extra charge and that's exactly what they did.
All in all we had a fantastic stay at The Cullinan and as a base to explore Cape Town it is perfect but for sun worshippers like me beware.

  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TinaWestSussex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (208)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
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English first
Pretoria, Gauteng, South Africa
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 12 April 2014

I have been to The Cullinan twice for business with the last trip in March and another coming up this week.

It is a clean hotel, friendly reception staff when checking in and the breakfast is superb not to mention the room service.

I have no reservations in recommending this hotel to colleagues and friends. I am looking forward to my stay there this coming week again.

Room Tip: I normally have a smoking room but there are some rooms with a nice view towards the conference cent...
See more room tips
  • Stayed March 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Francois C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
180 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 bubbles Reviewed 11 April 2014

We organised a large international trade mission to Cape Town last week and were very pleased with the quality of accommodation and service we received at the Cullinan Hotel in Cape Town. The public areas (restaurants, reception, bars and swimming pool) are all immaculate and very attractive. We organised one dinner for 50 people in the private dining room and had an excellent meal with wonderful service. My room was upgraded to a suite which was just lovely. All the staff were pleasant, welcoming and efficient. Buffet meals were of a high Southern Sun standard. Most important the hotel is only about 100 metres from the Cape Town International Convention Centre where we were hosting our trade mission so perfectly located.

  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rugeley, United Kingdom
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 7 April 2014

I have stayed here several times and still love it. I have always had satisfactory rooms and this time (March 2014) I had a large and lovely room with which I was very happy. As a woman travelling alone I find that I am often given a room the size of a broom cupboard next to the lift shaft but here I was given one of the nicest rooms in the hotel and when I went into dinner I was taken to the best table in the restaurant in the bay window overlooking the swimming pool. British and European hotels could learn a lot from the Cullinan on how to treat solo travellers. I look forward to my next stay there. The only thing I regret is the closure of the formal restaurant in the evening but I do understand that these days the demand is greater for a buffet style meal.
Thank you to the staff of the hotel.for another enjoyable stay.

Room Tip: Get a room fairly high up to enjoy the views (nothing special but can be quite impressive)
See more room tips
  • Stayed March 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 627EileenS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South Africa
Level Contributor
9 reviews
5 of 5 bubbles Reviewed 7 April 2014

I booked an Executive room as I wanted to experience the "upgrade" of the hotel and was OVERLY surprised by the service offered. from the checkin to the in-room service - butler phoned within 15min of me arriving in room to the checkout. Well done Cullinan! See you soon!

  • Stayed April 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank DeonHall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brighton, United Kingdom
Level Contributor
177 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
3 of 5 bubbles Reviewed 6 April 2014

I did not plan to stay here - my flight was cancelled and this is where the airline put me. O dear - it is a very tired looking hotel, grand on the outside and in the front lobby, but old fashioned on the inside. Small, American style rooms with low ceilings and poor lighting, and barely adequate facilities (no UK plug sockets for example). But the rooms were clean and the staff courteous and helpful, so it rates 3. But if you have the choice stay over the road at the Westin which is hugely superior.

  • Stayed April 2014, travelled on business
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank idandb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GarryReed, General Manager at Southern Sun The Cullinan, responded to this review, 19 May 2014
Dear Valued Guest,
It is only through constant feedback such as yours that we are able to improve our service delivery and guest experience. We appreciate you telling us about your concern and hope that upon your next visit to Cape Town you will allow us the opportunity of a second chance.
Regards
Garry Reed | General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Port Elizabeth
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 2 April 2014

Despite having e-mailed the hotel stating it's our honeymoon asking for champagne etc in our room, nothing had been done as per my e-mail sent 3 days prior to arrival. We stayed in some amazing places at half the price before arriving at the Cullinan, so it was really a major let down.

  • Stayed April 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
1 Thank Monia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GarryReed, General Manager at Southern Sun The Cullinan, responded to this review, 19 May 2014
Dear Valued Guest,
It is only through constant feedback such as yours that we are able to improve our service delivery and guest experience. We appreciate you telling us about your concern and hope that upon your next visit to Cape Town you will allow us the opportunity of a second chance.
Regards
Garry Reed | General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Southern Sun The Cullinan

Property: Southern Sun The Cullinan
Address: 1 Cullinan Street | Waterfront, Cape Town Central 8004, South Africa
Phone Number:
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Spa Hotel in Cape Town Central
#11 Family Hotel in Cape Town Central
#22 Business Hotel in Cape Town Central
#25 Luxury Hotel in Cape Town Central
#28 Romantic Hotel in Cape Town Central
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Southern Sun The Cullinan 4*
Number of rooms: 374
Official Description (provided by the hotel):
Only The Cullinan Hotel offers views of all of the Mother City’s main attractions: Table Mountain, the harbour and ocean, the V&A Waterfront and the city skyline. Marble pillars and floors and lush furnishings, transport guests into a world of luxury complete with individualized four-star services. A pool and gym offer the perfect way to relax after a day of business meetings or sightseeing and the choice of bars and restaurants is sure to meet everyone’s tastes. ... more   less 
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Also Known As:
Southern Sun The Cullinan Hotel Cape Town Central
Southern Sun Cullinan
Cullinan Hotel Cape Town
Southern Sun The Cullinan Cape Town, South Africa

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