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“Good Hotel,but Expected More”

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Southern Sun The Cullinan
Ranked #23 of 109 Hotels in Cape Town Central
Certificate of Excellence
Durban, South Africa
Level Contributor
6 reviews
6 hotel reviews
“Good Hotel,but Expected More”
Reviewed 22 May 2014

Stayed at The Cullinan from the 3 January 2014 till 5 January 2014. Phoned the hotel 2 weeks before to confirm the room and specify the type of room I want, something I do with all Southern Sun Hotels. None of my room requests were adhered to, and I was simply told that this was not done by the Hotel. Disappointing because other Southern Sun Hotels go out of their way to do this. In the room, the toilet leaked and was not fixed. Also the bathroom was not cleaned properly because there was someones hair still in it. The room itself was quite nice, and the service was ok, though I still expected more. This is supposed to be The Cullinan. There is a Free Shuttle service to The Waterfront, which is nice, though you get that with The Cape Sun as well.

Room Tip: Can't really say because the room I requested was not given to me.
See more room tips
  • Stayed January 2014, travelled with friends
    • Value
    • Location
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Helpful?
Thank Kavish V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (213)
Date | Rating
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English first
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 21 May 2014 via mobile

Chosen for its great location opposite the international convention centre however I will return due to the fantastic customer service from every single staff member that I encountered! Proudly South African!

Stayed May 2014, travelled on business
Helpful?
1 Thank Kristi L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 May 2014

Beautiful hotel and ideal location, close to everything required to make Cape Town trip safe and enjoyable. Staff amazing, attentive and welcoming. Free wi-fi available and very useful, Free shuttle bus service to the Waterfront all day!

  • Stayed May 2014, travelled on business
    • Value
    • Location
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Review collected in partnership with Tsogo Sun Hotels

Helpful?
1 Thank sandnsurfster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pretoria
1 review
Reviewed 20 May 2014

Room was so amazing we did not want to leave it. Food was out of this world! Fantastic staff... So professional, friendly and of very high quality. Will definitely stay here again!!!! Very clean, they definitely strive to assist in every way possible. Attention to detail - AMAZING!!!!!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Tilana R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bucharest, Romania
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 19 May 2014

4 nights durring WTM Africa in May 2014 - a perfect stay. Professional staff and very friendly and helpful, confortable rooms, great facilities and a delicious breakfast. Location is just perfect for safe walks to Waterfront and long street, the pool is just what you need after a busy day and the restaurant and bar offers a selection of good quality beverages and dishes at very good price.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NeacsuCosmin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Centurion, South Africa
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 May 2014

The hotel is tastefully decorated as you enter the lobby and the staff friendly.
A buffet style breakfast is served and the choices are never-ending; from fruit, yoghurt & muesli to eggs, bacon and waffles.
Rooms are a good size. Only odd thing was that our mini bar was not stocked and when I queried it they said that the mini bar would only be stocked on your request and also you will be charged for all items in the mini-bar whether you consume it or not. I find this a rather odd policy and also wrong as how can you charge a guest for something they haven't consumed.
Otherwise our stay was pleasant and the great location made it easy to access the different areas we explored.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Genevieve V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cape Town Central, South Africa
1 review
Reviewed 19 May 2014

Southern Sun the Cullinan was amazing! My fiancé proposed to me the day we stayed over there, and the staff and managers made it the most memorable night of our lives.. Our room was set so beautifully with champagne and roses and dinner was made special too! We just had an amazing night, they really know how to make you feel special and the accommodate your every need! They really are 5 star!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Candice H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Southern Sun The Cullinan

Property: Southern Sun The Cullinan
Address: 1 Cullinan Street | Waterfront, Cape Town Central 8004, South Africa
Phone Number:
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Spa Hotel in Cape Town Central
#11 Family Hotel in Cape Town Central
#22 Business Hotel in Cape Town Central
#23 Luxury Hotel in Cape Town Central
#28 Romantic Hotel in Cape Town Central
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Southern Sun The Cullinan 4*
Number of rooms: 374
Official Description (provided by the hotel):
Only The Cullinan Hotel offers views of all of the Mother City’s main attractions: Table Mountain, the harbour and ocean, the V&A Waterfront and the city skyline. Marble pillars and floors and lush furnishings, transport guests into a world of luxury complete with individualized four-star services. A pool and gym offer the perfect way to relax after a day of business meetings or sightseeing and the choice of bars and restaurants is sure to meet everyone’s tastes. ... more   less 
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Also Known As:
Southern Sun The Cullinan Hotel Cape Town Central
Southern Sun Cullinan
Cullinan Hotel Cape Town
Southern Sun The Cullinan Cape Town, South Africa

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