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Winchester Mansions
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Reviews (1,189)
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705
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Reviewed 24 January 2014

It is good to see that others had good experiences in this hotel. It’s a nice place to stay in Cape Town. The staff were friendly and helpful but if you encounter a problem then you could find that it is very difficult to get it resolved. We had no hot water for our entire three-night stay, and since Cape Town was our first stop after traveling from England, we did not have a hot shower until we reached our next destination four days later! Our complaints were received by the Reception staff with smiles, apologies and promises to rectify, but nothing changed. They appeared to place no urgency on this because, despite requests from us, they would not send anyone to our room to take a look at the problem while we were in the hotel. The water was less than tepid at best.

Our stay at Winchester Mansions was pre-booked and pre-paid. To add insult to injury, when we came to check-out, Reception tried to double charge the VAT on our entire stay! It took nearly an hour of our precious traveling time to our next destination to get this resolved and for the staff to admit their mistake and refund the money they had already taken from our credit card.

We complained to our travel agent in England and 3 days later we received an email to say that Winchester Mansions had refunded our credit card with Rand 1,000 (approx. £60) as a gesture of goodwill. This was better than nothing but we would have preferred hot water and a smooth, argument free check-out.

We would never stay at this hotel again.

Room Tip: Ask for room on lower floor
  • Stayed: January 2014, travelled as a couple
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1  Thank Maggie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 January 2014

This was our second stay at the Winchester and as before it was great. The staff were very friendly and helpful and made us feel very welcome. Nothing was too much trouble. The hotel is located a little way from the V&A but there is a shuttle bus to and from the hotel. The food is excellent. We had a brilliant 5 course meal at the monthly art exhibition which was combined with wine tasting from a featured vineyard. There is a pretty courtyard area where you can have your breakfast/lunch. The bar area is a little small so you need to get there early if you want a seat outside to have your sundowners. There is a good pool area where fruit kebabs and chilled water were available throughout the day. All in all highly recommended hotel with a great atmosphere. Hope to come back one day.

  • Stayed: November 2013, travelled as a couple
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Thank mw_mw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 January 2014

No request was too big for this hotel.
We arrived late at night to a warm welcome. As we were traveling with a baby we requested a cot in the room, which was brought to the room within 5 minutes. They truly did whatever they could to make our stay more pleasant and comfortable, from delivering a tooth brush to allowing us to have breakfast when we were an hour past their closing time on the Sunday for their Jazz lunch.
The hotel has an old charm about it, with a luxurious feel. Great food, great service, and a great ambiance. I would with out a doubt go back.

  • Stayed: December 2013, travelled with family
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Thank Kevin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 December 2013

The bar at Winchester mansions use to be my favourite bar in cape town, I've been a regular for over ten years, and always found the service 1st class, but!!!! On a recent visit (June 2013 and August 2013) I had terrible experience with the quality of service. The waiters was arrogant and rude, took forever for them to take your order because they were more occupied with the football match on the tv or chatting amongst themselves. After speaking to management they still did not look bothered. I mst say on that night I refused to leave a tip, because I did not think they deserved it. Basically these waiters have become complacent, because in the past they were pretty on the ball. I decided to visit the bar again on my recent trip(december 2013) and found a refreshing surprise, most of the bar staff have been replaced by new faces, and they included some female staff, congratulations to the management for taking action, I had a very pleasant time this time round, and staff was efficient and friendly. Winchester mansions bar is back on the map. Great!!!!

  • Stayed: December 2013, travelled with friends
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Thank izzymohh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 December 2013

very old historic mansion, beautiful rooms, stoep and square indoor garden area! very popular restaurant, book in advance for an outside spot to watch the sunset over a coctail! breathtaking! exellent service and old world charm with a moderen take!

  • Stayed: January 2013, travelled with family
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Thank heilavh2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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