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“Didn't sleep a wink”

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Casa Elena Cape Town
Ranked #132 of 156 Cape Town Central B&B and Inns
Cape Town
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Didn't sleep a wink”
2 of 5 bubbles Reviewed 22 October 2013

What bothers me most is that I actually found a few good reviews on this place... I'm quite sure they weren't actually done by people who stayed there.

On arrival, there was no one to welcome my husband and I or sign us in. We had to phone a cell phone number as there was no land line. That was already weird. Being that there was no reception area, we stood in the passage of the hotel (still wondering if we can call it that) and when the manager finally arrived, we heard him bad-mouth us to one of his employees. His face, of course, fell when he walked straight into us while speaking about us. What a welcome.

On the plus side, the bedrooms were relatively clean, the sheets and towels were white and the bed was clean. That's it.

On the down side: the "fully stocked bar" contained two small cokes. Period. A wall of glass doors and windows all looked straight into a block of flats, so we had to keep the curtains closed so that we wouldn't be stared down by the neighbours. There was no parking, so we had to park in the street (it's not the best area in town). And then, when we finally went to sleep, we couldn't. At least not for longer than an hour at a time. Being that the floors were all wood and tiles, we could hear every little noise. Literally. Every time someone opened their room door, every time someone crawled up the stairs, every whisper, every sound - we heard it echoing through our bedroom! On top of that, the geyser must have been situated near our bedroom, because every time someone opened a tap (which we also heard in detail) it sounded as if someone knocked at our door.

Finally, at 6am, I fell asleep. Only to be awoken 45 minutes later by cleaning staff, shouting to each other from one room to the next. It was loud. And it lasted a few hours.

Never have we left a hotel so drained, tired and annoyed. And, just to make our stay that little bit more annoying, when we went to pay we were informed that the card machine had been out of order for a while. Not the day before. Not a few hours before. No. So, we first had to draw cash, return to the scene and then pay.

Not happy.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Nerine G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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128 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (18)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Thai first
  • Any
English first
Cape Town Central, South Africa
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 24 July 2013

Was staying at this place sometime in June this year, It was clean and welcoming. We were there for a company braai and retreat. When we arrived, we were greeted by friendly staff and our room keys were waiting for us on the table already. Amazing View of Lions Head from the patio. Definitely gonna be coming back!

Room Tip: Apparently they do pickups from and to the airports too
See more room tips
  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Shirley L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Casa Elena Cape Town

Property: Casa Elena Cape Town
Address: 182 Main Road | Sea Point, Cape Town Central 8005, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Room Service Shuttle Bus service Suites
Hotel Style:
Ranked #132 of 156 B&Bs / Inns in Cape Town Central
Price Range (Based on Average Rates): £
Hotel Class:3 star — Casa Elena Cape Town 3*
Number of rooms: 9
Official Description (provided by the hotel):
Situated in the heart of Atlantic Seaboard, Casa Elena Cape Town offers accommodation with a Mediterranean blend and contemporary comfort.Our Hotel is just minutes away from Cape Town International Convention Centre, V&A Waterfront shopping centre and the magnificent Table Mountain - one of the World Seven Nature Wonders as well as popular beach areas like Camps Bay and Clifton. With pickup points of the Hop-on-Hop-off city tour bus at our doorstep, you will be able to visit all the attractions along the Cape Peninsula at ease.Take a walk or jog along the safe and bustling Sea Point promenade with views of the Atlantic Ocean and Table Mountain on either side, or enjoy a lovely sundower on one of our breath-taking beaches. For business travellers, we offer free WiFi facility throughout the hotel.After a long day you and your family could freshen up with a wide variety of restaurants situated close by, ranging from Mexican to Chinese cuisines.Our team takes pride to cater our guest a relaxing and well-deserved Cape Town stay. ... more   less 
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Also Known As:
Casa Elena Cape Town South Africa

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