We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Stay away”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Lady Hamilton Hotel
Ranked #101 of 110 Hotels in Cape Town Central
Reviewed 28 November 2011

Poor service, breakfast terrible & little choice. Room was poor with mold simply painted over

  • Stayed: November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank SwissJ70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapeGirl20, Owner at Lady Hamilton Hotel, responded to this reviewResponded 6 February 2012

Thank you so much for your review. I am sad to hear that you did not enjoy your stay at the Lady Hamilton Hotel.

I have taken your comments to heart and have discussed them with our management team. It would be great to see you back at our hotel soon so we can provide you with great accommodation at our hotel.

kind regards
Manja Jaspers

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (279)
Traveller rating
Traveller type
Time of year
Language

149 - 155 of 279 reviews

Reviewed 17 November 2011

My boyfriend and I stayed at the Lady Hamilton for 3 nights in October 2011. Our room was clean and spacious enough. But, as someone else mentioned in their review, there was no door and no full length wall separating the bedroom from the bathroom. That meant that we had no privacy whatsoever (ex. you could see the toilet from parts of the bedroom because of a terribly placed mirror on the wall). Quite odd. Also, at night we heard A LOT of scurrying in the walls. It sounded like mice were running through the walls. It creeped us out and we didn't sleep well. The location was OK. I don't mind being off the beaten path, but we had to take cabs everywhere at night (kudos to the front desk staff who were always happy to help us with cabs).

Overall, if felt like we were paying hotel prices to stay at a hostel. I would not stay here again.

  • Stayed: October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank thompsonal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapeGirl20, Owner at Lady Hamilton Hotel, responded to this reviewResponded 6 February 2012

Thank you for your review of our hotel. The room that you stayed in the only room in the hotel with an open plan bathroom. All our other rooms have ensuite private bathrooms. We would gladly have moved you to another room if you had requested so at the reception. The location of the hotel is within walking distance of many tourist attraction, but we do however advise guests to take a taxi when going to the Waterfront.

It would be our pleasure to accommodate you at our Lady Hamilton Hotel again when you're in Cape Town again.
Kind regards
Manja Jaspers

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2011

I had a bad experience at The Lady Hamilton and although the location is perfect and the rest of the staff is friendly, I found the staff at reception unfriendly, bordering on rude. Checking in was slow and uncooperative. When I asked for help with bags (there is not lift), I’ve been told that I have to take care of it myself in a very rude manner. The next morning, there was no hot water in my room. A man from maintenance arrived shortly after I called and told me that it is known problem and that I just have to be patient (something to do with water pressure when too many people uses the single geyser on the floor). After being patient for more than 30 minutes, I had a shower with alternating boiling hot and ice cold water. When I complaint about it at reception, the lady pulled up her shoulders and turned her back on me; clearly no interest to listed to a customer’s complaints. I definitely won’t recommend this hotel. There are lots of hotels and excellent B&B’s in the area with similar rates.

  • Stayed: October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ChrisAE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapeGirl20, General Manager at Lady Hamilton Hotel, responded to this reviewResponded 10 October 2011

Dear ChrisEA

thank you very much for taking the time to write a review of the Lady Hamilton Hotel. As you say in your review, the location of the hotel is excellent. It is within walking distance of fabulous Kloof Street and close to many tourist attractions in Cape Town. I am very sad to hear that the Receptionist did not uphold the overall general friendliness that you experienced by the staff. This matter will be discussed with the person in question and a plan for improvement will be implemented to ensure that also the Front Desk meets all requirements. We did indeed have a problem with the hot water over the period of your stay. Please accept my sincere apologies on this matter. I have discussed it with a Technical Engineer and we will ensure that this does not happen again.

Please consider us for your next stay in Cape Town as we would love to show you our improvements. Thank you again for your review,

Kind regards
Manja Jaspers

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2011

It was not easy to find at first but the location is very good for exploring central Cape Town by foot. The check-in process was a bit complicated as we had to separate room vouchers for a night each and we requested to stay in the same room as has been pre-approved by their reservation manager. However, upon arrival we have been told that this wasn't possible. After a lot of tense discussions we have eventually been able to stay in room 115 for two nights. The room was fine although pretty basic. We slept well the first night and the breakfast had a good selection. Although it wasn't always the best quality, in particular the juice. The second night we noticed a loud sound in front of our window and figured out that it was the air conditioning not only for our room but also room 113. The one for 113 seemed to work on full power and was noisy. With no ear plugs, I couldn't see how I would be able to catch any sleep. The reception wasn't helpful when I asked them to help with the noise problem. In the end, I had to knock at my neighbours door to ask him to switch of his air con. Which he kingly did. In the end, I reckon, this is not a appropriate solution for future guests. Let's hope the management will address these issues.

Room Tip: Make sure that no air cons are running outside your room.
See more room tips
  • Stayed: August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank zurpher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapeGirl20, General Manager at Lady Hamilton Hotel, responded to this reviewResponded 2 September 2011

Dear Zurpher,

thank you very much for staying at the Lady Hamilton Hotel and for taking the time to write a review on our hotel. The location of the hotel is indeed excellent for exploring Cape Town as a lot of the major attractions are within walking distance of the hotel. I must apologise for the inconvience that you experienced with our Front Desk Staff on both occassion. This will be addressed in our weekly Management Meeting and I assure you that we will learn from your comments.

Kind regards
Manja Jaspers

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2011

Nice place to stay when in Capetown. It's value for money
Nothing fancy about the hotel but it's quite, cozy & comfortable Hotel
Staff helpful
Location of hotel is good as well from Center

But rooms in hotel I feel are little small.

  • Stayed: May 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ariansumit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 May 2011

This was a great location with many local restaurants and a fabulous grill house within an easy and safe walk. We could also walk into Cape Town centre and the bus stop for the sight seeing bus was only about five minutes walk away so it was in a really good position. There were great views of table mountain from our bedroom window and we were not on a busy road.

The staff were excellent and nothing seemed too much trouble for them on our behalf.

There was an open access tea and coffee station and the breakfasts offered a good choice.

Wi Fi tokens can be bought but reception was a bit iffy around the hotel.

Room Tip: Make sure that you specify a double bed room
See more room tips
  • Stayed: April 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank cassiopeia86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 May 2011

The main things are OK. Nothing fancy though, but I did not expect that either.
The staff was very friendly and helpful. It was nice to have coffee, tea and rooibos available all the time.

  • Stayed: April 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with OctopusTravel
Thank LIlli_AHelsinki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Cape Town Central hotels
Hotel on St Georges
#75 of 110 in Cape Town Central
464 reviews
Best Western Cape Suites Hotel
#80 of 110 in Cape Town Central
343 reviews
Cape Diamond Hotel
#76 of 110 in Cape Town Central
272 reviews
Show Prices
Show Prices
Show Prices
Holiday Inn Express Cape Town Ci...
#47 of 110 in Cape Town Central
811 reviews
ONOMO Hotel Cape Town - Inn On T...
#89 of 110 in Cape Town Central
38 reviews
City Bowl
Fritz Hotel
Fritz Hotel
#73 of 110 in Cape Town Central
250 reviews
Show Prices
Show Prices
Show Prices

Been to Lady Hamilton Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Lady Hamilton Hotel

Address: 10 Union Street | Gardens, Cape Town Central 8001, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town Central > City Bowl
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #101 of 110 Hotels in Cape Town Central
Price Range: £49 - £75 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Lady Hamilton Hotel 3*
Number of rooms: 78
Reservation Options:
TripAdvisor is proud to partner with Agoda, Booking.com, TripOnline SA, Expedia, Hotels.com, Ebookers, getaroom.com, Evoline ltd, HotelsClick, Cancelon and 5viajes2012 S.L. so you can book your Lady Hamilton Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Lady Hamilton Cape Town
Lady Hamilton Hotel Cape Town, South Africa

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing