We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Not satisfied” 2 of 5 bubbles
Review of Cape Diamond Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Cape Diamond Hotel
Ranked #81 of 106 Hotels in Cape Town Central
South Africa
Level Contributor
2 reviews
“Not satisfied”
2 of 5 bubbles Reviewed 14 April 2012

I booked this hotel on line and feel mislead. The staff were pleasant except for one rude gentleman who worked behind the reception counter who continued to shout at me while I was trying to get a parking disk in front of customers. The parking situation is a joke - it is across the road in a public parking area whereby you have to pay R70 per a day which was never advised prior to our arrival. It takes about 20 minutes to park the car and get to the hotel. Where our room was situated had a sewage smell to it which was unpleasant when entering and exiting the room. Once in the room it was fine as the room wasn't that bad. All in all we were disappointed with this hotel and won't stay there again.

  • Stayed April 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Candice A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

236 reviews from our community

Traveller rating
    45
    99
    55
    21
    16
See reviews for
22
92
38
40
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Conyers, Georgia
Level Contributor
3 reviews
4 of 5 bubbles Reviewed 26 March 2012

We stayed here 4 nights, the location was very good close to every thing we wanted to do. The staff was very nice especially Papa Joe and the rest of the Restaurant and the front desk staff went out of the way to help and guide you, breakfasts were great. Will definitely recommend and stay here again. Nwelji, Conyers, Georgia USA

  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank fartaram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
38 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 20 March 2012

We went to Cape Town to compete in the Argus Cycle. Our criteria was to be close to the start of the race in town and to be able to collect our bikes and store them. The hotel staff was really accommodating and incredibly helpful. The reception can do with an upgrade and the common areas could do with a scrub! However we booked a double bed and received a twin. It took a lot of convincing that we needed to move. We were moved to a really dreadful room (307) where you cant move around the bed as its against the wall and the room looks onto a wall - we were there for three more nights!. This is a short sightedness many receptionists have when allocating a room - they dont factor in how long a guest is staying.
Please note it is not clear (to me) on this website that you have to pay R70 per day for parking in a public parking bay.
If you are noise sensitive this may not be a good option for you as the city noises start at 6am - it is not the hotels fault - but just something to be aware of. On a lighter note - the breakfast is great, the location makes everything one does accessible. We will certainly stay there again next year.

  • Stayed June 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank LeonieE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 2 March 2012

I booked this hotel for the last two days of our 17 day trip to the Western Cape. I had read a good review in a travel guide and so phoned the day before to book , choosing it also because the location suited us and our other hotel choices were full. On arriving, I honestly thought that this was a totally different hotel to the review. Our room was small, no mini fridge or air conditioning. All of these can almost be excused for, but the bedside lights didn't work and the room was dirty and there is never ever an excuse for an unclean room. It is one of the worst rooms I have ever stayed in both on many visits to Cape Town and all over the world. I have never ever posted a review before, but I vowed that this was the hotel I would do it for. I hated it! If the price had been inexpensive then I would have just accepted that we got what we paid for, but it certainly wasn't and we certainly did not.

Room Tip: I think there may be suites available but we were never given the option. However the poor standard...
See more room tips
  • Stayed February 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank TEC12_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Cape Town Central hotels

US of A
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 24 February 2012

Excellent value for the money and the location is super-convenient. One can walk to most places of interest within the City Centre. I had to take the rating two notches down for two reasons: (1) They never explain to you that you can only have one round of serving from the breakfast food that staff "dishes out" -- so much for the definition of buffet; when you go for seconds, you are told that you can't have more; and (2) I was always fearful of getting trapped inside the elevator on the right, as when it got to my floor, the door would only partially open and you have to push/pull hard to get it to open enough so you could get in.

  • Stayed February 2012, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank usyoso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Umhlanga Rocks, South Africa
Level Contributor
114 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
2 of 5 bubbles Reviewed 28 January 2012

Incredibly basic hotel. NO air con, no safe in the room, no fridge. No net curtains, so my curtains had to be shut due to being able to see into the car park across the street and watch people collect their cars.
The bathroom had visible damp issues- bubbled and mouldy walls, and black mould on the ceilings- all due to no ventilation. Even the toilet seat has chips on it. The 8th floor room has a wraparound balcony- great until you realise you can walk up to other peoples rooms. And the lift? Well I will be listening to that go up and down all night.
Would I stay again? No.

  • Stayed January 2012
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Lakota75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rotherham, United Kingdom
Level Contributor
104 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
5 of 5 bubbles Reviewed 3 January 2012

A brilliant hotel the entire staff from reception to the cleaners can not do enough for you. We were sad to leave,we felt right at home from day one. Helpful reception staff Sean helped us to choose beaches and book taxis, he even let us borrow a travel adapter which we had forgotten. We were there for Christmas and new year and we would go back tomorrow.
The room was clean and tidy, plenty of storage to unpack and always kept tidy by the cleaner. It was very modern and boutique, the bed was very comfy and we had a view over the street below which was great as we could see the architecture and people watch. The bathroom tiles were unique and it was great having an enclosed shower not a wet room.
The food was really tasty in the hotel and they had happy hour 4-6pm a bottle of castle beer for 10 rand...80p!!
We had our beers in the hot tub on the roof where you could sunbathe and see a 360 degree view of cape town :)
Location wise we could walk to main attractions such as all the museums, gardens, district 6, v&a waterfront, long street, the new year carnival and red bus stops. Taxis were cheap and the hotel order ones from excite who are cheaper than the ad hoc ones off the street we found.
I would recommend this hotel to anyone it was brilliant!

Room Tip: Ask for ones facing the front so you can see the roads below its very entertaining and you get to se...
See more room tips
  • Stayed December 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank nic1102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Cape Town Central hotels
Hotel on St Georges
#72 of 106 in Cape Town Central
3.5 of 5 bubbles 434 reviews
Parliament Hotel
#38 of 106 in Cape Town Central
4.5 of 5 bubbles 557 reviews
Fountains Hotel
#82 of 106 in Cape Town Central
3.5 of 5 bubbles 500 reviews
Show Prices
Show Prices
Show Prices
AHA Inn on the Square
#65 of 106 in Cape Town Central
3.5 of 5 bubbles 567 reviews
Tudor Hotel
#97 of 106 in Cape Town Central
3.0 of 5 bubbles 88 reviews
City Bowl
Lady Hamilton Hotel
Lady Hamilton Hotel
#99 of 106 in Cape Town Central
3.5 of 5 bubbles 257 reviews
Show Prices
Show Prices
Show Prices

Been to Cape Diamond Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Cape Diamond Hotel

Property: Cape Diamond Hotel
Address: Corner of Longmarket And Parliament Street | in the East City near Parliament, Cape Town Central 8001, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #81 of 106 Hotels in Cape Town Central
Price Range (Based on Average Rates): £
Hotel Class:3 star — Cape Diamond Hotel 3*
Number of rooms: 60
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Travel Republic (UK), Southall Travel, Odigeo and Agoda so you can book your Cape Diamond Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Cape Town Diamond Hotel
Cape Diamond Hotel Cape Town, South Africa

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing