If you do not want to bother reading the following long review, just make sure you get my abbreviated stand on this hotel: Outstanding in every respect. If I really want to nitpick, the only thing missing is a fitness center. Otherwise, this is indeed a true 5-star hotel, as advertised. The food, the staff, the rooms, the service, the tours and the location score full marks. For a 5 star hotel, the prices you pay are simply spectacular. Don't believe me? Compare the price of this hotel against Cape Town's finest.
I stayed with my family of four (myself, my teenage brother, and my parents) in this 3-storey, 7-room boutique hotel in June 2012, for 7 nights.
Location: You might or might not yet have heard of the V&A Waterfront. This Waterfront is the equivalent of San Francisco’s Fisherman’s Wharf and Sydney’s waterfront.
The hotel is located 10 (if you walk briskly) or 20 (if you amble slowly) minutes away from the V & A. Either way, it is a VERY manageable walk to the waterfront. We walked a dozen times to and fro from the waterfront to the hotel at all times of the day (the latest we ever walked back was around 8 at night), and safety-wise, there was absolutely no problem. The hotel is located along a road, but contrary to some (early 2010) reviews, there was absolutely no issue with noise at all. In all my time in the hotel room, the only time I heard traffic noise was a sole time when an inconsiderate motorist revved his engine to its growling, frantic climax for a grand total of... 5 seconds. I slept very well all 7 nights I was there.
Besides the waterfront, the 2010 world cup stadium is also the same distance away. There are restaurants, fast-food places and a supermarket at the waterfront, so everything we needed was within easy reach.
Staff: They were friendly, accommodating and warm. Because of its friendly team, I am able to recall the names of those I interacted with during my stay: the owners, Marc and Riaan; Cindy, De Wade, Gary, Nkosi, Oncemore, and Serenity.
The Hotel: The interior design is elegant, contemporary, yet cozy. The sitting area, for instance, was furnished exquisitely with coffee table tomes; the sofas were comfortable; and the lights were warm and welcoming. You could actually spend an hour or two just sitting there and flipping through the books.
The Rooms: The rooms were huge, and the bathroom was just amazing. Imagine a bathroom that is almost half the size of the already spacious room, and you are looking at the Sugar Hotel room. I was gobsmacked when I first walked into the room, and I was even more so after viewing the bathroom.
When I walked into the room after a day out, I was always pleasantly surprised to find my bed turned down for me, bathrobes laid out neatly by the side, together with the TV remote and a TV listings placed artfully on the duvet. There were two bottles of complimentary still water by the bedside table, and two pairs of bedroom slippers placed carefully by the bed. It is this attention to details that impressed me greatly. My only regret? I did not manage to thank the housekeepers personally.
Food: Read the other reviews and you get a sense of how good the chef is. The hotel’s dining area is known as Marc’s Table, after the co-owner (who is also a cordon bleu chef). I ate 7 breakfasts and 1 dinner there, and my highest compliments go to Marc and his (unseen) team of culinary experts. Breakfasts were amazing. You start off w3ith a “Health Breakfast” (essentially granola, fruits and yoghurt). After that, you have eggs done the way you like it (scrambled, fried sunny-side up, eggs benedict, boiled, etc.) with a choice of sides. The sides include, but are not limited to: sausages, potatoes, tomatoes, bacon strips and mushrooms. A plate of white or brown toast follows, and after that—if you can fit in any more— a meat and cheese platter. Coffee, tea, juices, and hot chocolate are available. Because this is a boutique hotel, you can just pop down unannounced anytime from 7-11 am, and you can have your breakfast at your leisure. Done? No need to sign for anything, as breakfast was included in the room rate during my stay.
Want to have dinner? No problem. Just let any of the hotel staff know a day or so in advance and Marc will either suggest a set menu, or whip up something to your taste.
In fact, the standard of food is so good that Marc’s Table is open for dinner to the public (call ahead, reservations only).
Tours: Sugar Hotel offers personal and private tours at VERY REASONABLE prices. In fact, the price of a group township tour that I booked outside was similar to a personal tour that you can book direct through the hotel. You are driven around in an Audi Q7, and on the tour that I booked with the hotel (a Cape Peninsular tour), the tour guide Charley was top-notch. Friendly and charming, Charley delighted and entertained us in equal measure.
Spa: There is a wellness room (the spa) in the hotel. I did not manage to try its services, but a card in every room details the list of beauty and wellness services the hotel provides. Massages, waxes, facials, scrubs... Amazingly, the prices were very, very affordable. Indeed, the spa is a fully-fledged and professional outfit.
The verdict: You can be sure I will be staying here on my next visit to Cape Town. To the team at Sugar: Keep up the FANTASTIC work and thank you for the very pleasant stay!
- Official Description (provided by the hotel):
- A sophisticated mix of raw brick, woods, stainless steel, porcelain tiles and glass sets us apart in style. Minutes from the Cape Quarter, V&A Waterfront, World Cup Stadium, Convention Centre, and a refreshing range of restaurants and night life. Enjoy our perfect position in the heart of the mother city. Retreat to a cocoon of comfort with natural fabrics and earth tones in our luxury en suite rooms. Enjoy spacious bathrooms with large showers for your private indulgence. Twin basins. Heated towel rails. We believe in the detail. Choose a view: Pool, Waterfront or Mountain? The quiet hillside suites, each with their private plunge pool, look onto Signal Hill - the "rump" of fabled Lion's Head mountain. Whether you're visiting for business or pleasure, you'll be well looked after. Pamper yourself with one of our Wellness treatments or relax, sipping sundowners, on the pool deck. Marc's Table, our in-house restaurant offers hearty breakfasts, light à la carte lunches and romantic dinners. Sip cognacs, after dark, in our cosy library. Sugar, for food requirements, provides a unique and specialized menu that suits any palette. We will prepare food to your request on instruction. Our daily menu is never the same, and warm hearty meals are prepared just for you. ... more less
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- Also Known As:
- Sugar Hotel And Spa
- Sugar Hotel Cape Town Central
- Sugar Hotel & Spa Cape Town, South Africa