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“Stunning. Without a doubt, 5 Stars. Value-for-money; this is luxury without the stuffiness.” 5 of 5 bubbles
Review of Sugar Hotel & Spa

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Sugar Hotel & Spa
Ranked #49 of 106 Hotels in Cape Town Central
Certificate of Excellence
Singapore, Singapore
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Stunning. Without a doubt, 5 Stars. Value-for-money; this is luxury without the stuffiness.”
5 of 5 bubbles Reviewed 29 June 2012

If you do not want to bother reading the following long review, just make sure you get my abbreviated stand on this hotel: Outstanding in every respect. If I really want to nitpick, the only thing missing is a fitness center. Otherwise, this is indeed a true 5-star hotel, as advertised. The food, the staff, the rooms, the service, the tours and the location score full marks. For a 5 star hotel, the prices you pay are simply spectacular. Don't believe me? Compare the price of this hotel against Cape Town's finest.

I stayed with my family of four (myself, my teenage brother, and my parents) in this 3-storey, 7-room boutique hotel in June 2012, for 7 nights.

Location: You might or might not yet have heard of the V&A Waterfront. This Waterfront is the equivalent of San Francisco’s Fisherman’s Wharf and Sydney’s waterfront.

The hotel is located 10 (if you walk briskly) or 20 (if you amble slowly) minutes away from the V & A. Either way, it is a VERY manageable walk to the waterfront. We walked a dozen times to and fro from the waterfront to the hotel at all times of the day (the latest we ever walked back was around 8 at night), and safety-wise, there was absolutely no problem. The hotel is located along a road, but contrary to some (early 2010) reviews, there was absolutely no issue with noise at all. In all my time in the hotel room, the only time I heard traffic noise was a sole time when an inconsiderate motorist revved his engine to its growling, frantic climax for a grand total of... 5 seconds. I slept very well all 7 nights I was there.

Besides the waterfront, the 2010 world cup stadium is also the same distance away. There are restaurants, fast-food places and a supermarket at the waterfront, so everything we needed was within easy reach.

Staff: They were friendly, accommodating and warm. Because of its friendly team, I am able to recall the names of those I interacted with during my stay: the owners, Marc and Riaan; Cindy, De Wade, Gary, Nkosi, Oncemore, and Serenity.

The Hotel: The interior design is elegant, contemporary, yet cozy. The sitting area, for instance, was furnished exquisitely with coffee table tomes; the sofas were comfortable; and the lights were warm and welcoming. You could actually spend an hour or two just sitting there and flipping through the books.

The Rooms: The rooms were huge, and the bathroom was just amazing. Imagine a bathroom that is almost half the size of the already spacious room, and you are looking at the Sugar Hotel room. I was gobsmacked when I first walked into the room, and I was even more so after viewing the bathroom.

When I walked into the room after a day out, I was always pleasantly surprised to find my bed turned down for me, bathrobes laid out neatly by the side, together with the TV remote and a TV listings placed artfully on the duvet. There were two bottles of complimentary still water by the bedside table, and two pairs of bedroom slippers placed carefully by the bed. It is this attention to details that impressed me greatly. My only regret? I did not manage to thank the housekeepers personally.

Food: Read the other reviews and you get a sense of how good the chef is. The hotel’s dining area is known as Marc’s Table, after the co-owner (who is also a cordon bleu chef). I ate 7 breakfasts and 1 dinner there, and my highest compliments go to Marc and his (unseen) team of culinary experts. Breakfasts were amazing. You start off w3ith a “Health Breakfast” (essentially granola, fruits and yoghurt). After that, you have eggs done the way you like it (scrambled, fried sunny-side up, eggs benedict, boiled, etc.) with a choice of sides. The sides include, but are not limited to: sausages, potatoes, tomatoes, bacon strips and mushrooms. A plate of white or brown toast follows, and after that—if you can fit in any more— a meat and cheese platter. Coffee, tea, juices, and hot chocolate are available. Because this is a boutique hotel, you can just pop down unannounced anytime from 7-11 am, and you can have your breakfast at your leisure. Done? No need to sign for anything, as breakfast was included in the room rate during my stay.

Want to have dinner? No problem. Just let any of the hotel staff know a day or so in advance and Marc will either suggest a set menu, or whip up something to your taste.

In fact, the standard of food is so good that Marc’s Table is open for dinner to the public (call ahead, reservations only).

Tours: Sugar Hotel offers personal and private tours at VERY REASONABLE prices. In fact, the price of a group township tour that I booked outside was similar to a personal tour that you can book direct through the hotel. You are driven around in an Audi Q7, and on the tour that I booked with the hotel (a Cape Peninsular tour), the tour guide Charley was top-notch. Friendly and charming, Charley delighted and entertained us in equal measure.

Spa: There is a wellness room (the spa) in the hotel. I did not manage to try its services, but a card in every room details the list of beauty and wellness services the hotel provides. Massages, waxes, facials, scrubs... Amazingly, the prices were very, very affordable. Indeed, the spa is a fully-fledged and professional outfit.

The verdict: You can be sure I will be staying here on my next visit to Cape Town. To the team at Sugar: Keep up the FANTASTIC work and thank you for the very pleasant stay!

Room Tip: Room 7 is HUGE. Also, Room 5 apparently has a personal plunge pool.
See more room tips
  • Stayed June 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
8 Thank NgDingJie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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337 reviews from our community

Traveller rating
    251
    65
    13
    5
    3
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (56)
Date | Rating
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English first
Luxembourg City, Luxembourg
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 28 June 2012

Spent just one night and would have loved to stay longer. Small hotel which feels a lot larger and more spacious once inside. The rooms are quiet, spacious and elegantly furnished, the bed vast, bathroom well equipped and service quietly competent. Only odd thing is that the room we had (One) had no full length - or even longish - mirror.

The breakfast is excellent, no tired hotel buffet here! After a fresh fruit and granola starter, your hot breakfast is cooked to order from a range of interesting ingredients. Don't miss out - make sure you have time to make the most of it (and hour ideally!)

Location on the main road is convenient - easy to get to town, Waterfront, Seapoint, and the restaurants, delis and bars of Greenpoint. Limited lock up parking is available free if you arrange in advance.

  • Stayed June 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank jack d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liverpool, England, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 23 June 2012

The hotel is beautiful, the staff cannot do enough for you. While a great effort has gone into making this hotel fantastic it is like a home from home, welcoming and comforting. thank you to all who made our stay a great one.

Room Tip: This hotel only has 7 rooms. Rooms 4 and 5 have there own hot tub / spa outside, excellent in the su...
See more room tips
  • Stayed June 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Donna G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cape Town
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 21 June 2012

We stayed at this absolutely stunning boutique hotel in Greenpoint this past weekend. Fantastic personalised service. The rooms are exquisite, from the super sized bed, chic finishings and luxurious bathroom. I would highly recommend this place and will definitely stay there again one day, its a pity i live in Cape Town.

  • Stayed June 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SophiaKaralis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paarl, Western Cape
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 19 June 2012

Stayed for 1 night, Sunday through till Monday & it was really really nice :) REALLY enjoyed the underfloor heating in the bathroom & the huge bed as well! :) Super huge bathroom with a very nice shower! Top class! Awesome service all around. Bought a voucher through CitySlicker & it was well worth it. Thanks Sugar Hotel, we will definitely be back! :) Really enjoyed the short break that was really needed. Just a suggestion, not a big deal but maybe a carport to cover the parking area would be cool? Other than that SugarHotel gets a BIG HIGH FIVE, very very nice hotel!

  • Stayed June 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Lugen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bellville
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 14 June 2012

WOW, this was really a wonderful experience and great break-away for us even though we live in the Northern Suburbs of Cape Town. The rooms are really awesome and we enjoyed the underfloor heating in the bathroom as well as the huge bed :)...

The english breakfast was FANTASTIC! We bought a deal via City Slicker and usually some companies hold back a bit because of the cheaper price, but the Sugar Hotel went ALL OUT and that was much appreciated :) we hope to visit you again, soon!

Take care,
Lezaan

Room Tip: *Preferably not one direct to the main road*
See more room tips
  • Stayed June 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Lezaan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Odense, Denmark
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 3 June 2012

This is one heck of a great place! It has all the details that I find a really good hotel should have. And I came from the Westin Cape Town, which is very, very posh!

VERY helpful staff, small size (7 rooms?), incredibly tastefully decorated, lovely food(!), everything little detail just that little bit extra and different.

The price is right for the place. It's slightly more than I would normally spend on a night, but 100% worth it, and it will also be for people who are used to spending 100 dollars a night.Or a hell of a lot more.

If I have to think very hard about one small negative comment, it would be the location. Not because it is bad, but simply because it is unremarkable. The location is good in terms of geographical position. The street and placement, however, not billiant.

Very, very highly recommended and one of those few places that I would give six stars if I could give them.

  • Stayed May 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank gnurk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sugar Hotel & Spa

Property: Sugar Hotel & Spa
Address: 1 Main Road, Corner Main & Boundary Roads | Green Point, Cape Town Central 8005, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Airport Transportation
Hotel Style:
#20 Romantic Hotel in Cape Town Central
#21 Spa Hotel in Cape Town Central
#25 Family Hotel in Cape Town Central
#27 Business Hotel in Cape Town Central
#46 Luxury Hotel in Cape Town Central
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sugar Hotel & Spa 5*
Number of rooms: 7
Official Description (provided by the hotel):
A sophisticated mix of raw brick, woods, stainless steel, porcelain tiles and glass sets us apart in style. Minutes from the Cape Quarter, V&A Waterfront, World Cup Stadium, Convention Centre, and a refreshing range of restaurants and night life. Enjoy our perfect position in the heart of the mother city. Retreat to a cocoon of comfort with natural fabrics and earth tones in our luxury en suite rooms. Enjoy spacious bathrooms with large showers for your private indulgence. Twin basins. Heated towel rails. We believe in the detail. Choose a view: Pool, Waterfront or Mountain? The quiet hillside suites, each with their private plunge pool, look onto Signal Hill - the "rump" of fabled Lion's Head mountain. Whether you're visiting for business or pleasure, you'll be well looked after. Pamper yourself with one of our Wellness treatments or relax, sipping sundowners, on the pool deck. Marc's Table, our in-house restaurant offers hearty breakfasts, light à la carte lunches and romantic dinners. Sip cognacs, after dark, in our cosy library. Sugar, for food requirements, provides a unique and specialized menu that suits any palette. We will prepare food to your request on instruction. Our daily menu is never the same, and warm hearty meals are prepared just for you. ... more   less 
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Also Known As:
Sugar Hotel And Spa
Sugar Hotel Cape Town Central
Sugar Hotel & Spa Cape Town, South Africa

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