After deciding to holiday in Cape Town, I searched for hotels which were conveniently located within the CBD of Cape Town, and was very surprised with the reviews and prices of this hotel. There were sites even classing the hotel as a 3 / 4 star hotel. I proceeded to check their own website only to find that the room type stated on their website only had superior rooms and apartments listed, but on the other website found a standard room type. I then contacted the hotel services department to enquire the difference in room types. I was advised that there was no difference in the room types as they only have superior and apartments. I then booked the room type (standard) and confirmed my booking. The following day, after reading reviews on this website I found that there were previous complaints about the room type. I then sent an e-mail to the manager of the hotel who then confirmed that they did in fact have 3 different room types. I was extremely angry as I took the time to even phone the hotel to enquire before booking. The manager apologized and confirmed that the lady who I spoke to was a trainee and upgraded me to a superior room type. My boyfriend and I then checked in the following day. The outside of the hotel was very hard to identify and we drove in circles trying to locate the entrance. We then parked on the corner and walked to their restaurant, where we were met by a very friendly front desk clerk who showed us the front entrance. On checking in at the front desk, we were only then advised that we had to pay a daily parking fee of R55.00 to park our vehicle underground. The parking entrance is extremely narrow and if not very careful can be bumped easily. We commented that paying a parking fee was a bit over the topped and the desk clerk responded 'well be thankful you don't have to park in the street where it will cost you much more'. I then also confirmed the room type upgrade to 'superior' which the clerk confirmed was correct. Upon entering the room '321' I was horrified and shocked at the state. There was a stale smell in the room, the carpets were stained, the noise coming from the bottom road was terrible as there was construction taking place, the railing in the cupboard was broken, and not to mention the noise which continued constantly throughout the night. We even had someone trying to open our door on a few occasions. The following day after returning our floor was soaking wet due to the leaking of the air-con. We approached the front desk to complain about this. They then sent a maintenance guy to the room first to 'investigate' probably whether we were telling the truth or not, this happened at 12:00am that evening. He then confirmed that there was a leak and we should then move. We were moved to a room on the 4th floor which was more spacious and had a king sized bed. After looking at this room, I was certain the previous room given was a standard room type. Due to my complaining the previous day, I am certain they did this just to spite me. I was even told on my first complaint that this room type 'standard' was reserved for the online booking site and these rooms are not sold directly to the public. I really feel sorry for all the foreigners visiting our beautiful country and having to stay in this 'not even 1 star classed hotel'. I spent many days a year on holiday and never experienced anything like this. Do not be fooled looking through their website as the gallery pictures are nothing compared to the horrifying experience. We attempted to stay out as late as possible so we could just get in, sleep the night and leave again the next morning. If I was told initially about the room type on my first enquiry I would have booked accommodation elsewhere. We spent the last night of our trip in the Cullinan Hotel which was superb.
- Official Description (provided by the hotel):
- Located in downtown Cape Town, within walking distance of the city’s many attractions, the Fountains Hotel offers all the services and facilities you would expect from an inner-city hotel. A gym, pool, bar, buffet restaurant with a terrace and the friendliest staff in town, all contribute to make the Fountains Hotel a luxury home away from home. Do make use of our FREE internet of 100MB daily.The City of Cape Town boasts a wide range of attractions. These include three World Heritage Sites, a diverse mix of cultural, historical and heritage sites, outdoor and leisure activities, entertainment, nature and environment, and of course, luxury wining and dining.But when all the exploration, sight-seeing and shopping have worn you out, the Fountains Hotel will accept you with open arms. The reception at the hotel is a welcoming space, furnished with couches to create a relaxation area. Those who would like to keep an eye on the work side of things, can turn to the hotel’sbusiness centre.Friendly and knowledgeable staff offer a full concierge service and can refer guests to the tourism centre, which is also located in the lobby. This centre is equipped with flyers and information about all the popular tours and destinations in and around Cape Town. The multi-lingual staff can also help with any bookings that need to be made.The Fountains Hotel is a secure establishment. We have qualified staff and a security station at each entry point of the hotel to ensure that our guests remain safe. Three levels of underground parking provide secure parking for our guests.24-hour room service is also available ... more less
- Reservation Options:
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- Also Known As:
- Fountains Hotel Cape Town, South Africa
- Fountains Cape Town