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“Fabulous Fountains”
Review of Fountains Hotel

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Fountains Hotel
Ranked #82 of 109 Hotels in Cape Town Central
Perth, Australia
Level 3 Contributor
1 review
“Fabulous Fountains”
Reviewed 29 November 2013

I am at the hotel for just 2 nights checking the hotel out for our Little League Baseball group coming in April 2014. I was very pleasantly surprised by everything about the hotel. The staff are so very friendly and on my first breakfast was met by Thys upon entry to the restaurant and I sat near the entry. The breakfast buffet was lovely and tasty with many options... however, my breakfast was made exceptional by sitting and watching Thys meet, greet and chat to the hotel clientele - what a wonderful man, his passion for his job is enviable and I could have sat there all day listening and watching him. Thank you Thys - for just being you.... The hotel is a most pleasant place to stay and I am very happy to bring the families here next year. Thank you.. I am happy to say "I'll be back"

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jules2102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FountainsGM, General Manager at Fountains Hotel, responded to this review, 19 December 2013
Dear Jules

Thank you for taking the time to review us on TripAdvisor.

We are extremely glad to hear that you had a FABULOUS stay with us and we are most certainly looking forward to welcoming you and your group back to the Fountains Hotel.

We are proud and passionate in constantly maintaining and improving our customer service and it is a pleasure to learn that you had a pleasent experience with us. We will ensure to pass on the kind words to Thys and the rest of the team.


Once again thank you for choosing the Fountains Hotel and we wish you a happy festive season.

Yours Sincerely
Abe Davids
General Manager
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527 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (92)
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Knutsford
Level 4 Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 28 November 2013

The Hotel is centrally located in Capetown and the new (started this year) express busway has a stop immediately outside the Hotel. This is only 2 stops from the airport where it is actually closer than catching a taxi!) and costs a mere 50 Rand (approx $5) per person (a huge saving over a taxi) and a handful of stops from the Waterfront.

The red and blue open top tourist buses stop about 200 metres from the hotel (again very reasonably priced).

The breakfast is plentiful and served in a pleasant environment and the evening meals (if you are too tired to make it to the waterfront) readily acceptable and not overly priced.

Be wary of taking a 'basic' room as many of these come with no views whatsoever - indeed the windows are deliberately 'whited out' to prevent you looking at the inner recesses with their plethora of Air Conditioning units! Having said that the beds and bedding were immaculate and very comfortable and, at the end of the day, all you really need a bed for is to sleep!

The gym is adequate but the swimming pool little short of pathetic (two people could NOT swim alongside each other in it because it is so narrow). The outdoor pool is virtually identical.

The sun loungers are nicely located in a suntrap and you could easily forget you are in the centre of the City.

The staff are excellent and really go out of their way to ensure you are fully satisfied - they even took the cases to the bus stop and sorted out tickets etc.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stuart W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FountainsGM, General Manager at Fountains Hotel, responded to this review, 19 December 2013
Dear Stuart

Thank you for taking time from your day to rate us on TripAdisor.

We are excited to hear that you enjoyed the service from our staff during your stay with us, as we are passionate in constantly maintaining and improving upon our customer service.

Yes indeed, the new My City bus service has made a huge difference for Capetonians as well as holiday makers. The hotel also offers all our guests 100 MB free wireless internet every day.

Thank you again for choosing to stay with us and we hope to welcome back to the Fountains in the near future.

Kind Regards

Abe Davids
General Manager
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Level 5 Contributor
78 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 19 November 2013 via mobile

My husband and I recently spent four nights into this hotel. From the reception the hotel looks quite nice, but as we open the room we were greeted by an horrible smell of paint, that remained with us for the whole duration of hour stay. The shower curtain would stick to your body while showering, very annoying!!! Also, we were told by reception that you could not park outside the cableway to table mountain and offered to arrange a taxi service for us, but you have plenty of parking on the road heading up!
Good points about this hotel were the location, and the covered parking.

Stayed November 2013, travelled as a couple
Helpful?
Thank Lallina1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FountainsGM, General Manager at Fountains Hotel, responded to this review, 19 December 2013
Dear Guest

First of all I would like to thank you for posting a review about the Fountains Hotel on Tripadvisor. I must apologise for the inconveniences caused during your stay. This is not according to our usual standards at all and will look into the matters personally to ensure issues like these do not happen.

Please contact me directly when you plan your next visit to Cape Town, as I want to prove to you that we have much more to offer.

Kind Regards
Abe Davids
General Manager
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London, United Kingdom
Level 5 Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 17 November 2013

On first entering the hotel you maybe disappointed as it appears a bit run down, however the rooms are good and the staff are very friendly and helpful, so I suggest you will enjoy your stay. For those hiring a car there is a multistory carpark within the hotel charged at 220R per day.
But first you have to get there!
This may sound simple until you discover St Georges Mall is a pedestrian precinct.
So leave the air heading to ward Cape Town central on the N2. After seeing Table Top mountain you will see an exit marked Strand. Take this turn passing the castle on your left. After the castle you will see a large grey glass skyscraper on the corner of St Georges Mall but the entrance is blocked being pedestrian only, continue up the Strand to Long street and turn right, at the second traffic light (called robots in South Africa) turn right again onto Riebeeck and go down the hill. The second on the left will be St Georges Mall and in this section you can drive. The fountains hotel is at the end on the right.They allow you to park while you unload the luggage and get your parking permit.
Enjoy your stay.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Geoff-5151
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FountainsGM, General Manager at Fountains Hotel, responded to this review, 19 December 2013
Dear Geoff

Thank you for taking the time to review your stay with us and for the precise directions.

We are pleased to learn that you found the accommodation facilities comfortable and that the staff are friendly and helpful. We will ensure to pass on the kind words describing the service you received during your stay with us.

We look forward in the hope of welcoming you back to the Fountains Hotel in the near future.


Your Sincerely
Abe Davids
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town Central, South Africa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 November 2013

I wanted to express my appreciation for the service I received during my stay at the Fountains Hotel. In particular, Langton, Lynette and house cleaning staff were very helpful and deserve a great deal of praise for their excellent customer service. Kudos to you and your staff for making my stay a great one - I will definitely be staying with the Fountains Hotel again.
Regards,
Londa Small

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Londa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FountainsGM, General Manager at Fountains Hotel, responded to this review, 13 November 2013
Dear Londa

Thank you for your wonderful remarks and review of the Fountains Hotel. I am pleased to read that you had a great stay with us and that our staff made you feel at home.

We pride ourselves on the friendliness of our staff and the willingness of each and everyone to go the extra mile for our guests. I will ensure to pass on the kind words describing the service to the team with a special mention to Langton and Lynette.

Thank you again for choosing to stay with us and hope to welcome you back in the near future.

Kind Regards
Abe Davids
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arnhem, The Netherlands
Level 2 Contributor
1 review
Reviewed 16 October 2013

We had a great time at the Fountains Hotel - The staff is super friendly, and really made us feel welcome and at home. It's a good hotel.
The only thing is the fitness en the pool. Thats so poor. OMG I dont think people want to swim overthere.
And give your guest free wifi, What establishment these days allows itself to exist without free wifi?? You get 100mb a day.
We loved Thys, a very friendly person.

Room Tip: The rooms on the 7th floor are good. Room 704
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  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linkup2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FountainsGM, General Manager at Fountains Hotel, responded to this review, 13 November 2013
Dear Link Up

Thank you for your comments. The friendly homely atmosphere is one of the aspects of our property that we pride ourselves in. I'm really happy that you had the chance to experience.

The pool was undergoing routine maintenance during your stay with us, I do apologize for the inconvenience caused.

I will make ensure to pass on your kind words to Thys, Thank You

Kind Regards
Abe Davids
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town, Western Cape, South Africa
Level 4 Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 14 October 2013

Definitely good value for money. Fantastic location, great breakfast, and the most unbelievably friendly staff. But don't expect too much from your room. This hotel has no maintenance to speak of. The rooms are clearly not being serviced; bed-side lamp didn't work, bin was missing, mini-bar was empty or had only lonely-looking two cans of coke. Liquid soap in the bathroom ran out and was not filled for the next two days, towels seem to forget to replace themselves. TV only has a few (curiously picked) channels with bad reception on some channels and in some rooms. And the biggest crime - NO FREE WIFI!! What establishment these days allows itself to exist without free wifi?? You get 100mb a day free and after that is downright extortionist prices.

But - if luxury is not your objective and you're after a friendly, welcoming place with great breakfast at a great location - do go there. As for the super friendly staff, a special mention goes to Thys, who really makes one's stay truly memorable.

Room Tip: Choose a room facing Thibault Square and not the (noisy) road. Preferably a room where the view from...
See more room tips
  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MaayanS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FountainsGM, General Manager at Fountains Hotel, responded to this review, 12 November 2013
Dear Guest

Thank you for taking the time to send us your comments. We will ensure to pass on your kind words describing the service you received during your stay with us, with a special acknowledgment to Thys.

I'm glad to inform you that we've just completed a soft refurbishment of all our hotel rooms to ensure our guest receives clean and comfortable accommodation at an affordable rate. I have reviewed your comments with the housekeeping department to ensure the issues raised are not repeated.

Once again thank you for your comments and we hope to welcome you back th the Founatins Hotel in the near future.

Kind Regards
Abe Davids
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fountains Hotel

Property: Fountains Hotel
Address: 1 Saint Georges Mall Street | cnr. Heerengracht & Hans Strydom, Cape Town Central 8001, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#64 Luxury Hotel in Cape Town Central
Price Range (Based on Average Rates): £
Hotel Class:4 star — Fountains Hotel 4*
Number of rooms: 156
Official Description (provided by the hotel):
Located in downtown Cape Town, within walking distance of the city’s many attractions, the Fountains Hotel offers all the services and facilities you would expect from an inner-city hotel. A gym, pool, bar, buffet restaurant with a terrace and the friendliest staff in town, all contribute to make the Fountains Hotel a luxury home away from home. Do make use of our FREE internet of 100MB daily.The City of Cape Town boasts a wide range of attractions. These include three World Heritage Sites, a diverse mix of cultural, historical and heritage sites, outdoor and leisure activities, entertainment, nature and environment, and of course, luxury wining and dining.But when all the exploration, sight-seeing and shopping have worn you out, the Fountains Hotel will accept you with open arms. The reception at the hotel is a welcoming space, furnished with couches to create a relaxation area. Those who would like to keep an eye on the work side of things, can turn to the hotel’sbusiness centre.Friendly and knowledgeable staff offer a full concierge service and can refer guests to the tourism centre, which is also located in the lobby. This centre is equipped with flyers and information about all the popular tours and destinations in and around Cape Town. The multi-lingual staff can also help with any bookings that need to be made.The Fountains Hotel is a secure establishment. We have qualified staff and a security station at each entry point of the hotel to ensure that our guests remain safe. Three levels of underground parking provide secure parking for our guests.24-hour room service is also available ... more   less 
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Also Known As:
Fountains Hotel Cape Town, South Africa
Fountains Cape Town

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