I would agree with the previous reviews...there is no customer service; the lady at the desk was rude and was least bothered about the client’s needs. When requesting information, everyone transfers your request among themselves. You would not know at the end of the day who will treat your request. Is it laziness or lack of interest??Name it as you wish. The pictures are misleading...the building is old and dirty.
There is no privacy...at any time the housekeeping staff can open your rooms with their double keys. The nicest ones will knock before but others would not just care. We encountered the instance of a lady bumping in our room while we were having a nap and not knocking beforehand.
I was there when there was a rugby team staying in the hotel. They were noisy and tried to open your doors looking for their friends.
The worst hotel I encountered during my travels!!
- Official Description (provided by the hotel):
- Located in downtown Cape Town, within walking distance of the city’s many attractions, the Fountains Hotel offers all the services and facilities you would expect from an inner-city hotel. A gym, pool, bar, buffet restaurant with a terrace and the friendliest staff in town, all contribute to make the Fountains Hotel a luxury home away from home. Do make use of our FREE internet of 100MB daily.The City of Cape Town boasts a wide range of attractions. These include three World Heritage Sites, a diverse mix of cultural, historical and heritage sites, outdoor and leisure activities, entertainment, nature and environment, and of course, luxury wining and dining.But when all the exploration, sight-seeing and shopping have worn you out, the Fountains Hotel will accept you with open arms. The reception at the hotel is a welcoming space, furnished with couches to create a relaxation area. Those who would like to keep an eye on the work side of things, can turn to the hotel’sbusiness centre.Friendly and knowledgeable staff offer a full concierge service and can refer guests to the tourism centre, which is also located in the lobby. This centre is equipped with flyers and information about all the popular tours and destinations in and around Cape Town. The multi-lingual staff can also help with any bookings that need to be made.The Fountains Hotel is a secure establishment. We have qualified staff and a security station at each entry point of the hotel to ensure that our guests remain safe. Three levels of underground parking provide secure parking for our guests.24-hour room service is also available ... more less
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- Also Known As:
- Fountains Hotel Cape Town, South Africa
- Fountains Cape Town