Although this is a relatively new hotel, there are many things that could be improved. On checking in, the reception staff could not find our reservation which confirmed our booking for two rooms. I stood my ground, and the second room was "miraculously" found. No apology offered.
We were given two appartments - a one bed and a two bed on the tenth floor. The one bed was better furnished - it had a safe and hairdryer, something the two bed strangely did not. However there is nowhere to plug hairdryer in by a mirror. Bizarre.Both rooms had air con in living area only - pointless as they did not work adequately to cool the bedrooms. Why locate the air con unit behind a curtain by the window??? We asked for fans at reception and were told some would be sent up. When they didn't arrive by the evening, reception then said they don't supply fans. Why lie? Also the lock broke in one of the appartment doors, reception told us they would send someone up - we had to chase up on this three times.
The lifts are very dodgy and one of the four lifts is usually out of order. We got stuck in one for 40 mins, and began to panic when the emergency button did not work. We were eventually rescued, but again received no apology.
The pool and gym are a joke. Room is not air conditioned and some of the equipment is unsafe as it is held together by screwdrivers and pencils (really!!!) Pool is very very small.
Breakfast is fantastic, loads of choice, but do not dine in the evening - horrible.
Location of hotel - in centre of Capetown, but it is very unsafe to leave the hotel at night - you will have to get a taxi to the Waterfront - cost about 40 Rand.
The only saving grace are the african staff - they really are so sweet and friendly - they should maybe teach the reception staff a thing or two about customer service....
- Official Description (provided by the hotel):
- Located in downtown Cape Town, within walking distance of the city’s many attractions, the Fountains Hotel offers all the services and facilities you would expect from an inner-city hotel. A gym, pool, bar, buffet restaurant with a terrace and the friendliest staff in town, all contribute to make the Fountains Hotel a luxury home away from home. Do make use of our FREE internet of 100MB daily.The City of Cape Town boasts a wide range of attractions. These include three World Heritage Sites, a diverse mix of cultural, historical and heritage sites, outdoor and leisure activities, entertainment, nature and environment, and of course, luxury wining and dining.But when all the exploration, sight-seeing and shopping have worn you out, the Fountains Hotel will accept you with open arms. The reception at the hotel is a welcoming space, furnished with couches to create a relaxation area. Those who would like to keep an eye on the work side of things, can turn to the hotel’sbusiness centre.Friendly and knowledgeable staff offer a full concierge service and can refer guests to the tourism centre, which is also located in the lobby. This centre is equipped with flyers and information about all the popular tours and destinations in and around Cape Town. The multi-lingual staff can also help with any bookings that need to be made.The Fountains Hotel is a secure establishment. We have qualified staff and a security station at each entry point of the hotel to ensure that our guests remain safe. Three levels of underground parking provide secure parking for our guests.24-hour room service is also available ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Odigeo, Agoda, Hotels.com, Priceline, Southall Travel, Expedia, TripOnline SA, 5viajes2012 S.L., Evoline ltd, HotelQuickly and Cancelon so you can book your Fountains Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Fountains Hotel Cape Town, South Africa
- Fountains Cape Town