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“Fabulous hotel with even better staff!”

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Urban Chic Boutique Hotel
Ranked #89 of 109 Hotels in Cape Town Central
Dubai
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Fabulous hotel with even better staff!”
Reviewed 30 April 2012

Dear management (and all the team at Urban Chic),

I wanted to thank you for making my stay at your hotel so pleasant. Clearly a great team of people, highly efficient and welcoming. It is rare to have so many staff who all do such a good job. From the reception staff, to the bar staff, to the guy working at breakfast time in the restaurant. Everyone was thoroughly nice and helpful!

Thanks again. I wouldn’t hesitate to recommend/return. Fabulous location and perfect for a lone traveller due to the convenient location and welcoming staff.

  • Stayed April 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zoe274
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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289 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (75)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Sanur, Indonesia
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 April 2012

We arrived by taxi from the airport (20 minutes away), check in was quick and easy and the guy in the desk was very informative. We had a corner room on the 5th floor which had a great view. The bedroom was large, had AC, tv with satellite, hairdryer and dressing gowns. The bathroom was really nice with a big bathtub, good shower and complementary shampoo /shower gel etc. Breakfast was good.
The hotel is situated on Long Street which has lots of bars so it can be quite noisy at night, although this wasn't a problem for us - But this may not be suitable for everybody!
My husband was sick during our stay and the reception staff were very helpful to organise a doctor for us - the doctor was at the room within 30 minutes of asking - very helpful.
The hotel is 10 minutes walk from the nearest car rental (Hertz), which was easy to find.

Room Tip: corner room had a great view of the mountain
See more room tips
  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TaurusDiver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami
Level Contributor
35 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 31 March 2012 via mobile

Very much enjoyed my two night stay before going on Safari. The only drawback was the close proximity to the late night partying on Long Street. I was aware of this beforehand, but with ear plugs it was tolerable. I was also lucky to be in the best room in the house, 602.
The view of Table Mountain thru the room's glass corner was simply spectacular.
The included breakfast was fine, consisting of choice of eggs, sides, and a cold buffet. Dinner at the Shushi/Thai/Noodle restaurant was a really pleasent surprise. Had I not Explored the neighboring restaurants the first night, I would not have gone anywhere else. They had a 50% opening discount when I was there. This maybe a continuing discount as a competitive
Marketing technique, but I would eat there every night on my next stay. Cora, the Rest. Mgr was a delight and bent over backwards to please.
The front staff were great and most helpful and went out of their way to please.
If you remember your ear plugs, this is a well located and pleasent hotel

Stayed March 2012
Helpful?
Thank MiamiHappy_Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 March 2012

Really good location and lovely reception staff who really do want to help you and ensure that you get see all of the beautiful places in Cape Town.
The only negative is if you have a front room and the noise from the late night bars on Long Street, so if you want quiet request a back room but you will miss the beautiful views that you get of Table Mountain if you stay at the front of the hotel.
Breakfast is average with not a big choice, and no atmosphere in the breakfast room.
Easy to get everywhere by taxi, it takes about 10 minutes in a cab to the Victoria and Alfred docks, it is a little too far to walk.
PS felt safe at all times in Cape Town.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bouldingmoore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 March 2012

Although relatively good value for money some basic concerns which could easily be addressed include:
- old stained carpets
- towels smelt musty and were not clean and fresh
- the shower had mould and mildew and was never properly clean

On the positive side the breakfast was great, view of the mountain amazing and it is situated on a very vibrant (and noisy) street

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Greg_RSA_Jhb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Siranne, General Manager at Urban Chic Boutique Hotel, responded to this review, 22 March 2012
Dear Greg,

Thank you for your objective review!

We noticed that you scored us 4/5 for value, 4/5 for Location, 3/5 for rooms and service and 2/5 for cleanliness.

I would like to take this opportunity to touch on your complaints about the hotel namely the carpets, showers and towels

Firstly, the showers and carpets are due to be deep cleaned in the first week of April which is straight after high season. We ran at 80% occupancy in January and February and now again in March and as such the rooms have seen high traffic through them over the last 3 months. We do a quarterly deep clean as we cannot possibly do it on a daily basis but do try and do spot cleans wherever possible.

I must however object to your observation that the showers are mouldy and have mildew. They are cleaned on a daily basis with strong cleaning chemicals by our housekeeping staff and only need to be regrouted. Unfortunately the grout does have an appearance which might have led you to conclude that that this was mould. It is definitely not the case.

Our towels are laundered on a daily basis by a contracted company, unless the guest (in accordance with our laundry policy) has hung them up after use. Our laundry policy states that towels that need to be laundered should be left on the floor. If they are hung up on the hooks or racks then our housekeeping staff will leave them in the room. This is to conserve water and electricity which is our small way of trying to conserve energy and thereby the environment. In your case, you most likely left your towels hanging up after using them and this would account for the mustiness and them not being clean and fresh.

We are very happy to hear that you loved the location, view and breakfast. I sincerely hope that next time you are in Cape Town you will stay with us again.

With kind regards,

Siranne van Onselen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
99 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 1 March 2012

As a family with young kids, we were a bit concerned after reading the reviews from other guests on Trip Advisor. However, we really had nothing to worry about. We called and explained our concerns to the hotel manager and she put us on the top floor, where we had no problems with the noise from the street.
The rooms were very comfortable and the staff extremely friendly and helpful. They even sorted out our day trips around Cape Town, including a trip to Table Mountain., around the peninsula and restaurant reservations for dinner.
We were extremely pleased and will quite likely stay here again if we are back in Cape Town. I would readily recommend the hotel to anyone looking for a good place at a decent price.

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank MiiTMO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Durban
1 review
Reviewed 29 February 2012

Walking into the hotel, my first impression was that it was not clean. There were finger and hand prints on all glass surfaces. in the room, the carpets were dirty. We slept on the 6th floor and complained twice about a foul odour in the corridor and in the lift. For a 4 star rated institution, we never felt our vehicle was safe in the parking, there was no security presence and I have never had to walk out onto the street carrying my luggage simply because the hotel lift isn't working, that is not good enough. I would never recommend this hotel to anyone that I know and I personally will never sleep there again. Very poor.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Linda T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Urban Chic Boutique Hotel

Property: Urban Chic Boutique Hotel
Address: 172 Long Street, Cape Town Central 8001, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Free Breakfast Restaurant Room Service Wheelchair access
Hotel Style:
#67 Luxury Hotel in Cape Town Central
Price Range (Based on Average Rates): £
Hotel Class:4 star — Urban Chic Boutique Hotel 4*
Number of rooms: 20
Official Description (provided by the hotel):
Urban Chic Hotel has 20 bedrooms and luxurious en-suite bathrooms that offers everything that an overseas tourist or corporate client could want, in the form of comfort and state-of-the-art amenities. The well-appointed rooms all have air-conditioning, and wireless communication ensure instant internet access for laptop users. Our Rooms have large windows that offer breathtaking views of Table Mountain, Lions Head and Signal Hill. ... more   less 
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Also Known As:
Urban Chic Boutique Hotel Cape Town, South Africa

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