It is just plain sad that a beautiful place like this is managed by a lady who has no respect for people. My team and I stayed at the hotel for seven nights and our experience was just horrible. On our arrival, the manager waited for us at the door (with security guy) insisting that we pay R27 000 upfront and when we asked about alternative stay she insisted we still owe her the money and she would deduct it against our company credit card. She was cold and rude to say the least. Seems the same condition did not apply for other guests. She outrightly lied to us about the rates and the cancellation policy. The prices and amenities promised on th eir website is far from the truth. We had to ask for simple things such as toiletpaper and shower caps....at a "four star hotel"!!!!!
- Official Description (provided by the hotel):
- Urban Chic Hotel has 20 bedrooms and luxurious en-suite bathrooms that offers everything that an overseas tourist or corporate client could want, in the form of comfort and state-of-the-art amenities. The well-appointed rooms all have air-conditioning, and wireless communication ensure instant internet access for laptop users. Our Rooms have large windows that offer breathtaking views of Table Mountain, Lions Head and Signal Hill. ... more less
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- Also Known As:
- Urban Chic Boutique Hotel Cape Town, South Africa